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Assistant Mac Support Jobs in Rochester, NY (NOW HIRING)

Continental Services

Site Coordinator

Rochester, NY · On-site

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will be supporting Business Development and Marketing to ensure we create outstanding ... Software Proficiencies: Mac and PC Operating Systems, Smartsheet, Microsoft 360, ArcSight ...

Continental Services

Site Coordinator

Rochester, NY

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will be supporting Business Development and Marketing to ensure we create outstanding ... Software Proficiencies: Mac and PC Operating Systems, Smartsheet, Microsoft 360, ArcSight ...

Continental Services

Site Coordinator

Rochester, NY

$55K - $64K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will be supporting Business Development and Marketing to ensure we create outstanding ... Software Proficiencies: Mac and PC Operating Systems, Smartsheet, Microsoft 360, ArcSight ...

Paychex

Security Engineer II

Webster, NY · On-site +1

$98K - $154K/yr

  • Medical

  • Retirement

  • PTO

Extended Tooling & Firmware Exposure: Assist with DSPM, inventory/assess out-of-band management ... End-User Support & Documentation: Serve as the primary technical resource for end-user endpoint ...

All JobsMac Support JobsAssistant Mac Support JobsAssistant Mac Support Jobs in Rochester, NY

Assistant Mac Support information

See Rochester, NY salary details

$11

$18

$25

How much do assistant mac support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for assistant mac support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between Assistant Mac Support vs Mac Support Specialist?

AspectAssistant Mac SupportMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentEntry-level support, retail or small businessTechnical support, enterprise environments, Apple stores
ResponsibilitiesBasic troubleshooting, hardware setup, user assistanceAdvanced troubleshooting, network setup, system repairs

Assistant Mac Support roles typically involve entry-level troubleshooting and user assistance, often requiring basic certifications. Mac Support Specialists handle more complex issues, requiring advanced certifications and experience. Both roles are essential in Apple-related support environments but differ in scope and expertise.

What are the most commonly searched types of Mac Support jobs in Rochester, NY?

The most popular types of Mac Support jobs in Rochester, NY are:

What are popular job titles related to Assistant Mac Support jobs in Rochester, NY?

For Assistant Mac Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Assistant Mac Support jobs in Rochester, NY look for?

The top searched job categories for Assistant Mac Support jobs in Rochester, NY are:

Assistant Mac Support jobs near you
Infographic showing various Assistant Mac Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Sr. IT Support Technician

Innovative Solutions

Rochester, NY

$65K - $75K/yr

Full-time

Posted 21 days ago

Job description

Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.

Location: Rochester, NY (In-office 5 days per week)

 

 

What is this role responsible for:

  • Serve as first point of contact for all employee technology requests via helpdesk
  • Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals
  • Troubleshoot hardware and software issues with hands-on desk-side support
  • Administer SaaS applications (Office 365, Slack, collaboration tools)
  • Manage and support all printers, copiers, scanners, and AV equipment
  • Support onboarding/offboarding processes and maintain system documentation
  • Proactively monitor and address potential issues before they impact employees

(When Internal Needs Met): Internal NOC Team / Support Tickets

  • Provide Tier 1 support for managed service team (password resets, basic troubleshooting)
  • Assist with routine client monitoring and maintenance under guidance of Senior Engineers
  • Escalate complex issues appropriately and document resolutions

What Experience You Need:

  • 1-3 years IT experience in end-user support (internships/coursework may be considered)
  • Associate's Degree in Computer Science, IT, or related field preferred
  • Proficiency with both Windows and Mac OS administration
  • Office 365 administration experience
  • Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment)
  • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
  • Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar)
  • Strong customer service and communication skills
  • Valid driver's license

Preferred Qualifications:

  • AV equipment setup and troubleshooting experience
  • Exposure to AWS or cloud technologies
  • Basic scripting (PowerShell, Python, Bash)
  • CompTIA A+, Network+, or similar certification

Metrics for Success:

  • 95%+ satisfaction rate on internal employee surveys
  • All internal requests addressed within defined SLAs
  • 100% uptime of office AV equipment and critical systems
  • AWS Cloud Practitioner certification within 6 months
  • Healthy ticket velocity across internal and external queues

Additional Information:

  • Occasional after-hours support and maintenance
  • On-call rotation after training period (6+ months)
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.