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Assistant Lacerte Customer Support Jobs (NOW HIRING)

Alphabe Insight Inc

Customer Support Assistant

Miami, FL · On-site

We are seeking a detail-oriented and professional Customer Support Assistant to join our growing team in Miami. This role focuses on delivering high-quality support to clients, ensuring inquiries are ...

Alphabe Insight Inc

Customer Support Assistant

Miami, FL · On-site

$50K - $55K/yr

As a Customer Support Assistant at Reboot Staff, you will play a key role in ensuring clients receive timely, clear, and reliable assistance. You will support daily inquiries, provide accurate ...

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Assistant Lacerte Customer Support information

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How much do assistant lacerte customer support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for assistant lacerte customer support in the United States is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $22.12 per hour, depending on experience, location, and employer.

What is the difference between Assistant Lacerte Customer Support vs Lacerte Tax Support Specialist?

AspectAssistant Lacerte Customer SupportLacerte Tax Support Specialist
CredentialsBasic technical knowledge, customer service skillsTax knowledge, possibly certification in tax software
Work EnvironmentCall centers, remote support, help desksSupport teams, tax software companies, remote or office-based
Employer & IndustryTax software companies, accounting firmsTax software providers, accounting firms
Search & Comparison IntentCustomer support roles, software assistanceTax software troubleshooting, tax support roles

The Assistant Lacerte Customer Support role primarily involves providing technical assistance and customer service for users of Lacerte tax software, often requiring basic technical skills. In contrast, a Lacerte Tax Support Specialist typically has more in-depth tax knowledge and may handle complex tax-related issues. Both roles are essential in supporting clients but differ mainly in their focus on technical support versus tax-specific expertise.

What are some common challenges faced by Assistant Lacerte Customer Support representatives, and how are they typically addressed?

Assistant Lacerte Customer Support representatives often encounter complex tax software issues and must assist customers with a range of technical and procedural questions. A key challenge is staying up-to-date with frequent software updates and tax law changes, which requires ongoing learning and adaptability. Representatives commonly address these challenges through continuous training, collaboration with more experienced team members, and utilizing internal knowledge bases to provide accurate solutions. Working in a supportive team environment helps resolve difficult cases efficiently and ensures high-quality customer service.

What is an Assistant Lacerte Customer Support?

An Assistant Lacerte Customer Support is a professional who helps users of the Lacerte tax software by providing assistance with technical issues, software navigation, and general customer inquiries. They often handle troubleshooting, guide customers through software features, and escalate complex problems to higher-level support representatives. Their role is crucial in ensuring customers have a smooth experience using Lacerte for their tax preparation needs.

What are the key skills and qualifications needed to thrive as an Assistant Lacerte Customer Support, and why are they important?

To thrive as an Assistant Lacerte Customer Support, you need a solid understanding of tax concepts, customer service principles, and familiarity with Lacerte tax software, often supported by prior experience in technical support or tax preparation. Proficiency with customer relationship management (CRM) systems, help desk ticketing software, and knowledge of Lacerte's specific tools are typically required. Strong communication, patience, and problem-solving abilities are vital soft skills for effectively assisting clients and resolving their issues. These skills ensure efficient, accurate support and enhance overall customer satisfaction, which is crucial in a fast-paced, client-focused environment.
More about Assistant Lacerte Customer Support jobs
What cities are hiring for Assistant Lacerte Customer Support jobs? Cities with the most Assistant Lacerte Customer Support job openings:
What are the most commonly searched types of Lacerte Customer Support jobs? The most popular types of Lacerte Customer Support jobs are:
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Assistant Lacerte Customer Support jobs near you
Infographic showing various Assistant Lacerte Customer Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,834 per year, or $20.6 per hour.

Customer Support Assistant

Limitless East Marketing

Miami, FL

$52K - $56K/yr

Full-time

PTO

Posted 3 days ago

Job description

Company Description

At TalentBridge Solutions, we specialize in delivering customized customer service solutions that elevate your brand and enhance customer satisfaction. Whether you're a growing business or an established company looking to optimize your support channels, we connect you with the right talent, tools, and strategies to build lasting relationships with your clients.

Job Description

Job Description

We are seeking a Customer Support Assistant to join our team and deliver outstanding service to our clients and customers. In this role, you will provide support through effective communication, problem-solving, and coordination across departments to ensure customer needs are met promptly and professionally.

Responsibilities

  • Handle customer inquiries via phone and email with courtesy and accuracy.

  • Provide detailed product and service information to clients.

  • Assist in resolving issues and ensuring customer satisfaction.

  • Maintain accurate customer records and documentation.

  • Collaborate with internal teams to streamline communication and support processes.

  • Monitor and follow up on customer requests in a timely manner.

Qualifications

Qualifications

  • Excellent verbal and written communication skills.

  • Strong organizational and multitasking abilities.

  • Ability to work independently and as part of a team.

  • Proficiency in Microsoft Office Suite and general computer literacy.

  • A proactive and professional approach to problem-solving.

Additional Information

Benefits

  • Competitive salary package ($52,000 - $56,000 per year).

  • Career growth and professional development opportunities.

  • Supportive and collaborative work environment.

  • Comprehensive training and onboarding program.

  • Paid time off and performance-based incentives.

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