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Assistant Lacerte Customer Support Jobs in Baton Rouge, LA

MRC Global

Sales Support Associate

Port Allen, LA · On-site

$16.25 - $21/hr

Confirm accuracy of purchases with vendors, including shipping, billing, and customer support. * Assist with ongoing competitive analysis to include the preparation of reports or other materials ...

MRC Global

Sales Support Associate

Port Allen, LA · On-site

$16.25 - $21/hr

Confirm accuracy of purchases with vendors, including shipping, billing, and customer support. * Assist with ongoing competitive analysis to include the preparation of reports or other materials ...

Fiery Crab

Assistant Manager

Baton Rouge, LA

Assistant manager's duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace. Assistant ...

Fiery Crab

Assistant Manager

Baton Rouge, LA

Assistant manager's duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace. Assistant ...

Fiery Crab

Assistant Manager

Baton Rouge, LA · On-site

Assistant manager's duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace. Assistant ...

Fiery Crab

Assistant Manager

Baton Rouge, LA · On-site

Assistant manager's duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of a workplace. Assistant ...

Petco

Veterinary Assistant

Baton Rouge, LA · On-site

$15 - $19/hr

Our Veterinary Assistants set the tone for the technical and customer support in the hospital, and are responsible, like all team members, for fostering cohesion and motivation within the practice.

AV Taxi Rides

Front Desk Receptionist

Baton Rouge, LA

$16 - $25/hr

Answer incoming phone calls and direct inquiries appropriately * Assist customers with ride bookings and service questions * Perform data entry, filing, and administrative support tasks * Coordinate ...

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Assistant Lacerte Customer Support information

See Baton Rouge, LA salary details

$14

$19

$23

How much do assistant lacerte customer support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for assistant lacerte customer support in Baton Rouge, LA is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $21.25 per hour, depending on experience, location, and employer.

What is an assistant Lacerte Customer Support?

An Assistant Lacerte Customer Support is a professional who helps users of the Lacerte tax software by providing assistance with technical issues, software navigation, and general customer inquiries. They often handle troubleshooting, guide customers through software features, and escalate complex problems to higher-level support representatives. Their role is crucial in ensuring customers have a smooth experience using Lacerte for their tax preparation needs.

What are the key skills and qualifications needed to thrive as an assistant Lacerte Customer Support?

To thrive as an Assistant Lacerte Customer Support, you need a solid understanding of tax concepts, customer service principles, and familiarity with Lacerte tax software, often supported by prior experience in technical support or tax preparation. Proficiency with customer relationship management (CRM) systems, help desk ticketing software, and knowledge of Lacerte's specific tools are typically required. Strong communication, patience, and problem-solving abilities are vital soft skills for effectively assisting clients and resolving their issues. These skills ensure efficient, accurate support and enhance overall customer satisfaction, which is crucial in a fast-paced, client-focused environment.

What are some common challenges faced by assistant Lacerte Customer Support representatives, and how are they typically addressed?

Assistant Lacerte Customer Support representatives often encounter complex tax software issues and must assist customers with a range of technical and procedural questions. A key challenge is staying up-to-date with frequent software updates and tax law changes, which requires ongoing learning and adaptability. Representatives commonly address these challenges through continuous training, collaboration with more experienced team members, and utilizing internal knowledge bases to provide accurate solutions. Working in a supportive team environment helps resolve difficult cases efficiently and ensures high-quality customer service.

What is the difference between Assistant Lacerte Customer Support vs Lacerte Tax Support Specialist?

AspectAssistant Lacerte Customer SupportLacerte Tax Support Specialist
CredentialsBasic technical knowledge, customer service skillsTax knowledge, possibly certification in tax software
Work EnvironmentCall centers, remote support, help desksSupport teams, tax software companies, remote or office-based
Employer & IndustryTax software companies, accounting firmsTax software providers, accounting firms
Search & Comparison IntentCustomer support roles, software assistanceTax software troubleshooting, tax support roles

The Assistant Lacerte Customer Support role primarily involves providing technical assistance and customer service for users of Lacerte tax software, often requiring basic technical skills. In contrast, a Lacerte Tax Support Specialist typically has more in-depth tax knowledge and may handle complex tax-related issues. Both roles are essential in supporting clients but differ mainly in their focus on technical support versus tax-specific expertise.

What are popular job titles related to Assistant Lacerte Customer Support jobs in Baton Rouge, LA?

For Assistant Lacerte Customer Support jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Assistant Lacerte Customer Support jobs in Baton Rouge, LA look for?

The top searched job categories for Assistant Lacerte Customer Support jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Assistant Lacerte Customer Support jobs?

Cities near Baton Rouge, LA with the most Assistant Lacerte Customer Support job openings:

Assistant Lacerte Customer Support jobs near you
Infographic showing various Assistant Lacerte Customer Support job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 2% Internship, 91% Full Time, 3% Part Time, and 4% Contract. Highlights an 81% In-person, 3% Hybrid, and 16% Remote job distribution, with an average salary of $41,131 per year, or $19.8 per hour.

Customer Support - Contract Forester

Iapetus Holdings LLC

Baton Rouge, LA • On-site

Full-time

Posted 9 days ago

Job description

Customer Support - Contract Forester
Utility Vegetation Management
Location: Texas, Louisiana
About the Role
Atlas Field Services is seeking experienced Customer Support - Contract Foresters to join our Utility Vegetation Management (UVM) team. This position is dedicated primarily to customer conflict resolution, serving as the front-line liaison between the utility, contractors, landowners, and the public to resolve vegetation-related concerns quickly, professionally, and to completion. When customer issues are resolved or capacity allows, these employees will also perform Work Planner and Quality Control (QC) duties wherever the program needs support, ensuring time is always utilized at the highest capacity.
Key Responsibilities
  • Serve as the dedicated point of contact for customer complaints and conflict resolution across the assigned service territory, managing each issue from intake through final resolution.
  • Track and document all customer interactions, complaint details, proposed resolutions, and progress within the company work management system (Fulcrum), maintaining a complete and defensible record for every case.
  • Prioritize incoming complaints by severity, respond in a timely fashion, contractors, and tree crews to drive issues to closure.
  • Investigate and resolve concerns related to property damage, tree warranty work, vegetation removals, and homeowner reimbursement, escalating as needed.
  • Communicate assessment results, address concerns, resolve conflicts, and promote positive public relations while professionally representing the client.
  • Perform Work Planner duties as assigned, including inspecting and prescribing vegetation work, documenting units with photos and location comments, and creating clear, executable, auditable work records.
  • Perform Quality Control audits of planning and mitigation work for adherence to specifications, work quality, safety practices, and regulatory compliance; provide constructive feedback and escalate issues as needed.
  • Inspect and evaluate trees for hazard or danger potential using industry-recognized methods (e.g., TRAQ methodologies).
  • Collaborate daily with clients, contractors, landowners, stakeholders, and the public.
  • Support emergency and storm response operations, including rapid assessments, hazard mitigation, and coordination in accordance with safety protocols, laws, and utility guidelines.
  • Assist in miscellaneous line clearance projects, program improvements, and quality assurance initiatives as assigned.
  • Promote and uphold a strong safety culture while working independently or in teams in challenging outdoor environments.

Qualifications
  • Minimum 4 years of experience in Utility Vegetation Management (UVM), utility arboriculture, electric utility vegetation projects, quality control/quality assurance, tree risk assessment, or closely related fields; equivalent relevant education may be considered in lieu of a portion of experience.
  • Active ISA Certified Arborist certification highly desired.
  • Strongly preferred certifications/qualifications:
  • ISA Tree Risk Assessment Qualification (TRAQ)
  • ISA Utility Specialist certification
  • ISA Board Certified Master Arborist (BCMA) - priority consideration given to holders of this advanced credential.
  • Advanced knowledge of tree identification, arboricultural practices, utility vegetation management standards (e.g., ANSI A300 where applicable), hazard tree evaluation, and integrated vegetation management principles.
  • Exceptional written and verbal communication skills for conflict resolution, stakeholder engagement, technical reporting, and professional representation of the client.
  • Proven ability to multitask, solve complex problems independently, maintain meticulous attention to detail, and work productively in variable outdoor conditions (weather, terrain, remote/urban settings).
  • Proficiency with technology, including smartphones, tablets, GPS/navigation, mapping software, data collection apps (Fulcrum experience a plus), and basic computer systems for reporting and documentation.
  • Valid driver's license with a clean driving record; capable of safely operating a 4x4 vehicle on rough, unpaved, or off-road terrain.
  • Ability to work alone or collaboratively outdoors for extended periods, including walking/hiking on uneven/sloped terrain and exposure to all weather conditions.

Physical Demands, Conditions, Work Environment
The physical demands, conditions, and work environment characteristics described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Employees must be able to maintain attention and concentration for extended periods of time.
  • Work alone in an outdoor field environment; extensive vehicle operation and foot patrol of utility power lines; remote locations as well as urban, city environments; physical demands and travel from site to site, including walking/hiking on various surfaces including flat, dry, wet, slippery, uneven, rough, steep terrain, hills, and slopes; exposure to noise, dust, grease, and all types of weather and temperature conditions; exposure to hazardous traffic conditions.

Physical
Primary functions require sufficient physical ability and mobility to work in a field environment:
  • walk, stand, sit, and operate a motor vehicle for prolonged periods of time;
  • frequently stoop, bend, kneel, crouch, run, crawl, climb, reach, twist, grasp and make repetitive hand movements in the performance of daily duties;
  • carry, push and/or pull light to moderate amounts of weight (5 to 10 lbs.);
  • operate assigned equipment and vehicles;
  • verbally communicate to exchange information with public;
  • see and hear in normal range with or without correction;
  • operate assigned field equipment, including handheld computer, range finder, water backpack, shovel, and traffic cone.

Safety
Safety is a top priority at Atlas Field Service. Successful candidates will be committed to their personal safety and to the safety of others. This role will require a general understanding and the ability to identify safety hazards and report any unsafe working conditions. The position requires active participation in safety briefings and may deliver industry-specific safety messages to a broad audience when called upon.
Pre-Qualifications
  • Applicants must pass a pre-employment drug test.
  • All candidates must possess a valid driver's license and have a good driving record.

Job Type: Full Time
Work Schedules are dictated by client and may vary depending on project needs. Generally, schedules are Monday-Thursday, and must be available Fridays, weekends and holidays as needed. Schedules are subject to change. Travel may be required.
AFS is an Equal Opportunity Employer
Skills & Requirements Qualifications

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