ZipRecruiter

Log In

1

Assistant Incident Management Team Jobs (NOW HIRING)

Kentro

As part of a two-man Incident Management team, you will work with system owners, application development and infrastructure support teams to investigate and diagnose system problems and defects and ...

ASSYST, Inc.

Incident Management Lead

Alexandria, VA

Manage and execute penetration testing and red team assessments across applications, infrastructure ... Produce detailed security assessment reports, incident reports, and remediation recommendations.

K&L Gates

IT Incident Mgmt Lead

Austin, TX · On-site

$128K - $199K/yr

... team. Excellent communication skills and a commitment to providing the highest quality client ... Management and Major Incident Management practices • Declare, lead, and de-escalate Major ...

Tri-County Care

Incident Investigator

Spring Valley, NY · On-site +1

$54K - $60K/yr

Description Essential Responsibilities: * Assist in the review, documentation, and investigation of ... Support the Director of Incident Management during non- business hours with Incident Management ...

next page

Showing results 1-20

All JobsAssistant Incident Management Team Jobs

Assistant Incident Management Team information

See salary details

$41K

$127.2K

$199.5K

How much do assistant incident management team jobs pay per year?

As of Jun 15, 2026, the average yearly pay for assistant incident management team in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Assistant Incident Management Team jobs? Cities with the most Assistant Incident Management Team job openings:
What are the most commonly searched types of Incident Management Team jobs? The most popular types of Incident Management Team jobs are:
What states have the most Assistant Incident Management Team jobs? States with the most job openings for Assistant Incident Management Team jobs include:
Assistant Incident Management Team jobs near you
Incident Management Specialist

Incident Management Specialist

Flexon Technologies Inc.

San Jose, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Role: Incident Management Specialist

Location: San Jose CA or RTP NC

Duration:6+ Months

 

Role Overview:

The Incident Management Specialist is responsible for managing and resolving incidents related to Business Applications within the supply chain domain (specifically reverse logistics and parts management).

This role serves as the primary point of contact for supply chain application users and collaborates closely with the IT department. The specialist adheres to defined SLAs and ITIL best practices, operating within a 24x7 monitoring and support environment to minimize business impact through effective communication and escalation management.

 

Key Responsibilities:

• Act as Level 1 (L1) supporting users by timely accepting, acknowledging, and analyzing incidents (support tickets).

• Maintain active status on the incident management platform and communication channels during work hours.

• Engage directly with users upon incident receipt; document detailed case notes with full names and update business impact.

• Create Level 2 (L2) incidents promptly to engage IT teams (when needed) and updating with initial analysis, ensuring accurate and detailed documentation.

• Coordinate with IT for estimated time of arrival (ETA) and validate or resolve IT cases returned promptly, or route back to IT if necessary.

• Meet with users before case closure to confirm resolution and document Minutes of Meeting (MoM).

• Use case resolution templates for closure communication; update resolution domain, action, area, notes, and close tags communication; update resolution domain, action, area, notes, and close tags.

• Escalate cases pending resolution beyond defined thresholds to escalation management and IT teams per escalation protocols.

• Participate in Emergency Operations Center (EOC) bridges and represent operations.

• Monitor alerts 24x7x365 and take necessary actions to restore operations.

• Perform weekly case audits and report findings to the Incident Management team.

• Support Incident Management with escalated cases to ensure prompt resolution.

• Identify and implement process improvements, automation opportunities, and efficiency gains.

• Create and maintain Knowledge Base documentation and coordinate reviews with support readiness.

• Participate in acquiring application fixes and enhancements training, perform User Acceptance Testing (UAT), and report outcomes.

• Arrange for backup agents during absences and perform special assignments as needed.

Must Have Qualifications:

• At least 2 years of hands-on experience in live (production) applications support and incident management.

• Proficiency with ServiceNow or similar assignments as needed.

• Knowledge of ITIL incident management processes and best practices.

• Strong communication skills for effective collaboration with users and IT teams.

• Ability to work in a 24x7 operational environment with shift flexibility.

• Experience with escalation management and handling high-impact business issues.

• Proficient with technologies including:

• Pega

• Salesforce

• Oracle E-Business Suite (Order Management, Inventory management and shipping processes)

• Intermediate SQL skills preferred for querying databases.

• Customer service-oriented mindset with commitment to SLA adherence.

• Strong analytical, detail-oriented, and documentation skills.

• Proactive in identifying process improvements and automation opportunities.

• Ability to work independently and as part of a cross-functional team.

Nice to Have Qualifications:

• Pega (Certified System Architect preferred)

• Salesforce (Certified Administrator preferred)

• Exposure to:

• Spare Parts Planning and Repair Depots Operation, and Spare Parts Planning Applications.

• B2B technologies (including MuleSoft, API integration, RosettaNet PIPs, and Data Transfer Gateways such as E2Open)

• Certification in ITIL or related incident management frameworks is advantageous.

Apply