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Role: Onsite Community Engagement Coordinator

Location: Hunters Green - Tampa, FL

Pay: $19.00 - $21.00 per hour

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Hunter’s Green in New Tampa is a gated development exemplified by harmonizing suburban life and nature. Against a backdrop of 43 lakes on 65 acres of protected wetlands, families enjoy 23 unique enclaves taking advantage of community facilities with designated bike lanes, playgrounds, lighted tennis, basketball, volleyball, soccer and baseball facilities, jogging trail with a 15-station exercise circuit and an off-leash dog park. Also located on property, separate membership at Hunter’s Green Country Club can include golfing on the 18-Hole Tom Fazio designed course or privileges at their Tennis and Athletic Center. Next door, Flatwoods Nature Park offers a 7-mile loop for biking, hiking and bird watching. Shopping and restaurant options abound right outside our 24/7 manned gates.

Role Summary

The Onsite Community Engagement Coordinator serves as the primary liaison between the association, residents, and community partners by planning and managing community programs and events, coordinating communications, supporting homeowner engagement, maintaining community resources, and providing administrative support to the Board and management team. 

Responsibilities

Community Engagement

• Plan special community-wide programs through the year
• Plan regular community activities, such as swim lessons, cooking classes, fitness programs, movie nights, educational seminars, story hours, etc.
• Provide sound feedback to the Board on what programs work and those that don’t
• Provide creative suggestions to the Board for new programs
• Work within approved budget
• Work with Advertising and Marketing vendors

Communication

• Write monthly newsletter
• Write and upload articles and update content for community website
• Maintain community calendars and Walters Plus site
• Provide regular email updates and written communication with residents
• Assist with the weekly preparation of the Weekly Board update emails

Homeowner Interaction

• Provide onsite presence for homeowners
• Respond to homeowner requests/questions
• Provide support for community clubs & organizations, as needed
• Interact with management office on any service requests or inquiries received from the homeowners

General Management/Association Support

• Work with CAM on setting monthly meeting agenda
• Assist with the preparation and assembling of the Board meeting packets
• Manage registered users on community website
• Manage homeowner content (message boards) on community website
• Upload documents, files and photos to community website
• Work with program chair, committees and vendors

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

• High school diploma or GED required. Associate degree preferred
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel and Power Point)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices 

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$19.00 -$21.00 per hour (depending on education and experience)

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a valuesbased, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.