Developer Support Engineer IV
$141K/yr
... Horizon Worlds and Horizon Worlds mobile experiences. As part of the DES organization, the ... * Assist with KPI implementation, tracking, and reporting, utilizing data to drive decision-making
Developer Support Engineer IV
$141K/yr
... Horizon Worlds and Horizon Worlds mobile experiences. As part of the DES organization, the ... * Assist with KPI implementation, tracking, and reporting, utilizing data to drive decision-making
Kraft Foods Heinz PlantKirksville, Missouri's North Star" provides the best of both worlds with a ... horizon.
Kraft Foods Heinz PlantKirksville, Missouri's North Star" provides the best of both worlds with a ... horizon.
... Tile, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
New
... Tile, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
New
... Trends, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
... Trends, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Assistant Division Credit Manager
Phoenix, AZ · On-site
... Tile, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Assistant Division Credit Manager
Phoenix, AZ · On-site
... Tile, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Inventory Specialist
$18 - $22/hr
Horizon Tucson, AZ - H210, 4740 N. La Cholla Blvd, Tucson, Arizona - 85705 Pay: $18 - $22/ hour ... Perform daily and weekly cycle counts. * Assist in maintaining appearance of the sales center and ...
Inventory Specialist
$18 - $22/hr
Horizon Tucson, AZ - H210, 4740 N. La Cholla Blvd, Tucson, Arizona - 85705 Pay: $18 - $22/ hour ... Perform daily and weekly cycle counts. * Assist in maintaining appearance of the sales center and ...
Inventory Specialist
Tucson, AZ · On-site
$18 - $22/hr
Horizon Tucson, AZ - H210, 4740 N. La Cholla Blvd, Tucson, Arizona - 85705 Pay: $18 - $22/ hour ... Perform daily and weekly cycle counts. * Assist in maintaining appearance of the sales center and ...
Inventory Specialist
Tucson, AZ · On-site
$18 - $22/hr
Horizon Tucson, AZ - H210, 4740 N. La Cholla Blvd, Tucson, Arizona - 85705 Pay: $18 - $22/ hour ... Perform daily and weekly cycle counts. * Assist in maintaining appearance of the sales center and ...
Inventory Specialist
Tucson, AZ · On-site
$18 - $22/hr
Horizon Tucson, AZ - H210, 4740 N. La Cholla Blvd, Tucson, Arizona - 85705 Pay: $18 - $22/ hour ... Perform daily and weekly cycle counts. * Assist in maintaining appearance of the sales center and ...
Inventory Specialist
Tucson, AZ · On-site
$18 - $22/hr
Horizon Tucson, AZ - H210, 4740 N. La Cholla Blvd, Tucson, Arizona - 85705 Pay: $18 - $22/ hour ... Perform daily and weekly cycle counts. * Assist in maintaining appearance of the sales center and ...
Inventory Specialist
Tucson, AZ · On-site
$18 - $22/hr
Horizon Tucson, AZ - H210, 4740 N. La Cholla Blvd, Tucson, Arizona - 85705 Pay: $18 - $22/ hour ... Perform daily and weekly cycle counts. * Assist in maintaining appearance of the sales center and ...
Inventory Specialist
Tucson, AZ · On-site
$18 - $22/hr
Horizon Tucson, AZ - H210, 4740 N. La Cholla Blvd, Tucson, Arizona - 85705 Pay: $18 - $22/ hour ... Perform daily and weekly cycle counts. * Assist in maintaining appearance of the sales center and ...
Customer Service Agent
San Antonio, TX · On-site
$2.5K/wk
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Customer Service Agent
San Antonio, TX · On-site
$2.5K/wk
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Customer Service Agent
$18 - $20/hr
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Customer Service Agent
$18 - $20/hr
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Customer Service Agent
San Antonio, TX · On-site
$2.5K/wk
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Customer Service Agent
San Antonio, TX · On-site
$2.5K/wk
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Customer Service Agent
Tampa, FL · On-site
$18 - $20/hr
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Customer Service Agent
Tampa, FL · On-site
$18 - $20/hr
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Customer Service Agent
Tampa, FL · On-site
$18 - $20/hr
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Customer Service Agent
Tampa, FL · On-site
$18 - $20/hr
Works with accounts receivable department when necessary to assist in collecting on past due ... Join us today and experience the best of both worlds! So, end your job search here - at POOLCORP ...
Assistant Horizon Worlds information
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Job description
Developer Support Engineer
The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support all developers across Quest, VR, Wearables, 2D, Horizon Worlds and Horizon Worlds mobile experiences. As part of the DES organization, the Developer Support Engineers are technically savvy, creative problem solvers and life-long learners who strive to provide the best possible service to our developers. A live ops engineer is the most similar role in comparison.
Responsibilities
Skills
Education/Experience:
Top 3 must-have HARD skills:
1- Experience in software development and developer operations
2- Experience reading, understanding and debugging code and source control history
3- Experience investigating and debugging complex technical issues
Good to have skills:
1- Experience investigating and debugging complex technical issues
2- Experience working with vendors, specifically outsourced customer or developer support teams
3- experience working in a fast paced environment (live ops)
4- Excellent written, verbal and communication skills
Story Behind the Need - Business Group & Key Projects:
Working as part of a customer support team supporting over 200 products at Meta
Also Working with a vendor team to triage, debug and resolve the issues that customers have with products
Team is 5 people. This role will report to the vertical ops lead and would be peers of the other 4 people.
Compelling Story & Candidate Value Proposition:
The ability to hone engineering skills for 100+ different products that our team supports. Exposure to VR, difference operating systems, and complex eng troubleshooting to solve developer-reported issues.
We are at the cutting edge of technology with AI, VR, and Meta Wearables. The eng work done here will expose the workers to many different products and technology, giving them a larger scope of experience.
The eng work done here will expose the workers to many different products and technology, giving them a larger scope of experience.
Typical Day in the Role:
Working as part of a customer support team supporting over 200 products at Meta
Working with a vendor team to triage, debug and resolve the issues that customers have with products
The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support all developers across Quest, VR, Wearables, 2D, Horizon Worlds and Horizon Worlds mobile experiences. As part of the DES organization, the Developer Support Engineers are technically savvy, creative problem solvers and life-long learners who strive to provide the best possible service to our developers. A live ops engineer is the most similar role in comparison.
Responsibilities
- Develop and maintain deep technical knowledge of the Horizon OS and Horizon World platforms, features and tools
- Manage escalation queue of second and third level triage of inbound developer questions
- Prioritize, investigate, and debug technical issues efficiently, escalating to SMEs when necessary
- Communicate technical resolutions, workarounds, and product confusions effectively to internal SMEs and external developers
- Stay up-to-date on new developer-facing products as well as internal tools and systems
- Evangelize technical developer support efforts across the organization, promoting best practices and knowledge sharing
- Identify opportunities to optimize and automate workflows, implementing process improvements
- Assist with KPI implementation, tracking, and reporting, utilizing data to drive decision-making
- Perform retrospectives, developing training materials and runbooks to enhance the knowledge base
Skills
- Experience in software development and developer operations
- Experience working in a fast paced environment (live ops)
- Experience reading, understanding and debugging code and source control history
- Experience investigating and debugging complex technical issues
- Experience translating technical concepts and solutions to non-technical audiences
- Experience working with vendors, specifically outsourced customer or developer support teams
- Experience leading projects and implementing technical solutions
- Excellent written, verbal and communication skills
- Experience with ticket escalation
- Self-starter
Education/Experience:
- Bachelor's degree in computer science or related field
- Previous work experience in tech
Top 3 must-have HARD skills:
1- Experience in software development and developer operations
2- Experience reading, understanding and debugging code and source control history
3- Experience investigating and debugging complex technical issues
Good to have skills:
1- Experience investigating and debugging complex technical issues
2- Experience working with vendors, specifically outsourced customer or developer support teams
3- experience working in a fast paced environment (live ops)
4- Excellent written, verbal and communication skills
Story Behind the Need - Business Group & Key Projects:
Working as part of a customer support team supporting over 200 products at Meta
Also Working with a vendor team to triage, debug and resolve the issues that customers have with products
Team is 5 people. This role will report to the vertical ops lead and would be peers of the other 4 people.
Compelling Story & Candidate Value Proposition:
The ability to hone engineering skills for 100+ different products that our team supports. Exposure to VR, difference operating systems, and complex eng troubleshooting to solve developer-reported issues.
We are at the cutting edge of technology with AI, VR, and Meta Wearables. The eng work done here will expose the workers to many different products and technology, giving them a larger scope of experience.
The eng work done here will expose the workers to many different products and technology, giving them a larger scope of experience.
Typical Day in the Role:
Working as part of a customer support team supporting over 200 products at Meta
Working with a vendor team to triage, debug and resolve the issues that customers have with products