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Assistant Head Teller Jobs (NOW HIRING)

Erie Federal Credit Union

Assistant Head Teller

Erie, PA · On-site

$16.67/hr

GENERAL SUMMARY Serves as Assistant Head Teller responsible for providing the full range of Teller services to members. Assists Head Teller in maintaining efficient Teller operations and performing ...

Renasant Bank

Head Teller

Fort Walton Beach, FL · On-site

$16.75 - $21.25/hr

Head Tellers will often serve in a leadership capacity for the teller experience, and for the branch, when the Branch Manager/Assistant Branch Manager is not available. RENASANT BANK IS AN EQUAL ...

Renasant Bank

Head Teller

Memphis, TN · On-site

$20 - $25/hr

Head Tellers will often serve in a leadership capacity for the teller experience, and for the branch, when the Branch Manager/Assistant Branch Manager is not available. RENASANT BANK IS AN EQUAL ...

Renasant Bank

Head Teller

Mcdonough, GA · On-site

$18.75 - $23.50/hr

Head Tellers will often serve in a leadership capacity for the teller experience, and for the branch, when the Branch Manager/Assistant Branch Manager is not available. RENASANT BANK IS AN EQUAL ...

Renasant Bank

Head Teller

Ocean Springs, MS · On-site

$16.25 - $20.25/hr

Head Tellers will often serve in a leadership capacity for the teller experience, and for the branch, when the Branch Manager/Assistant Branch Manager is not available. RENASANT BANK IS AN EQUAL ...

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Renasant Bank

Head Teller

Buford, GA · On-site

$18.75 - $23.50/hr

Head Tellers will often serve in a leadership capacity for the teller experience, and for the branch, when the Branch Manager/Assistant Branch Manager is not available. RENASANT BANK IS AN EQUAL ...

Renasant Bank

Head Teller

Savannah, GA · On-site

$19 - $24/hr

Head Tellers will often serve in a leadership capacity for the teller experience, and for the branch, when the Branch Manager/Assistant Branch Manager is not available. RENASANT BANK IS AN EQUAL ...

United Community Bank

Head Teller

Watkinsville, GA · On-site

$20.19 - $21.72/hr

As the Head Teller, you will utilize your strong attention to detail while being responsible for ... and procedures * Assist customers with account inquiries, deposits, withdrawals, and other ...

United Community Bank

Head Teller

Carrollton, GA · On-site

$20.19 - $21.72/hr

As the Head Teller, you will utilize your strong attention to detail while being responsible for ... and procedures * Assist customers with account inquiries, deposits, withdrawals, and other ...

United Community Bank

Head Teller

Watkinsville, GA

$20.19 - $21.72/hr

As the Head Teller, you will utilize your strong attention to detail while being responsible for ... and procedures * Assist customers with account inquiries, deposits, withdrawals, and other ...

United Community Bank

Head Teller

Carrollton, GA

$20.19 - $21.72/hr

As the Head Teller, you will utilize your strong attention to detail while being responsible for ... and procedures * Assist customers with account inquiries, deposits, withdrawals, and other ...

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Assistant Head Teller information

What is the difference between Assistant Head Teller vs Head Teller?

AspectAssistant Head TellerHead Teller
ResponsibilitiesSupports head teller in daily operations, supervises tellers, handles customer issuesOversees all teller activities, manages teller team, ensures compliance and accuracy
Required CredentialsHigh school diploma, cash handling experience, basic banking knowledgeSimilar credentials, often with more experience
Work EnvironmentBank branches, customer service settingBank branches, managerial oversight
Search IntentCompare roles, responsibilities, and qualificationsUnderstand leadership duties and career progression

The Assistant Head Teller supports the Head Teller in daily operations and customer service, while the Head Teller manages the entire teller team and oversees branch cash handling. Both roles require similar credentials and work in the same environment, but the Head Teller has greater supervisory responsibilities and leadership duties.

What are Assistant Head Tellers?

Assistant Head Tellers are banking professionals who support the Head Teller in managing the teller line and daily branch operations. They often supervise tellers, provide training, ensure compliance with bank policies, and assist with customer service issues. Their role also includes balancing cash drawers, resolving discrepancies, and stepping in to handle more complex transactions. Assistant Head Tellers play a key part in maintaining efficient workflow and ensuring a positive customer experience.

What are some common challenges an Assistant Head Teller may face when supervising a teller team, and how can they address them?

Assistant Head Tellers often encounter challenges such as balancing customer service with operational accuracy, managing a diverse team, and handling peak periods efficiently. To address these, strong communication skills are essential for providing clear instructions and feedback to tellers. Additionally, staying organized and adaptable helps in delegating tasks effectively during busy times, while ongoing training ensures the team remains up-to-date with procedures and compliance requirements. Building rapport and fostering a supportive environment also contribute to smoother daily operations.

What are the key skills and qualifications needed to thrive as an Assistant Head Teller, and why are they important?

To thrive as an Assistant Head Teller, you need strong cash handling abilities, attention to detail, a high school diploma (or equivalent), and experience in banking or customer service. Proficiency with banking software, transaction processing systems, and knowledge of regulatory compliance is typically required. Excellent leadership, problem-solving, and interpersonal communication skills help you supervise tellers and resolve customer issues effectively. These skills ensure smooth branch operations, minimize errors, and maintain high customer satisfaction.
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Assistant Head Teller jobs near you
Infographic showing various Assistant Head Teller job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Assistant Head Teller

Assistant Head Teller

Erie Federal Credit Union

Erie, PA • On-site

$16.67/hr

Full-time

Posted 23 days ago

Job description

We request that an application is completed to help us make the best possible placement. You should complete all portions of this application that pertain to you. We appreciate the time you spend in completing this form.

If offered employment and accepted, you are required by law to show proof of eligibility to work in the USA.

If offered employment and accepted, you are required by law to show you are 18 years of age or over.

Erie Federal Credit Union is an Equal Opportunity Employer.


GENERAL SUMMARY

Serves as Assistant Head Teller responsible for providing the full range of Teller services to members. Assists Head Teller in maintaining efficient Teller operations and performing end-of-day processing.

ESSENTIAL FUNCTIONS

  • Assist Head Teller in maintaining and balancing vault. Process transfer slips to/from vault.
  • Perform end-of-day tallying.
  • Balance ATM machine. Process deposit envelopes, count and stock canisters and adjust discrepancies.
  • Assist Head Teller in training employees on Teller operations.
  • Perform routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
  • Provide routine information to members on Credit Union services and policies, including eligibility for membership, types of accounts, rates, and office hours.
  • Respond to members' requests, problems, and complaints, and/or direct them to the proper person for specific information and assistance.
  • Explain member services available at the Credit Union.
  • Process mail and night deposit transactions (if applicable to branch.)
  • Provide members with account status, including current balances and loan pay-offs.
  • Deposit members' funds into CD and IRA accounts.
  • Issue cashiers checks and money orders.
  • Balance drawer at end of day.
  • Provide members with the forms necessary to transact business at the Credit Union.
  • Cross-sell products and services offered by the Credit Union.
  • Process coin shipments (if applicable to branch.)
  • Use Imaging System proficiently and do necessary research.
  • Keeping up on all services and procedures of Credit Union.
  • Auditing TCD's or TCR's and keeping them full (if applicable to branch.)
  • Does necessary research and inquiries for members and employees.
  • Must be able to handle employees and members when Head Teller is out of the office, becoming the acting Head Teller.
  • Maintain current knowledge of all Credit Union policies and procedures, including compliance with federal laws and regulations as set forth by the NCUA and other regulatory agencies.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary.

ADDITIONAL FUNCTIONS

  • Process CTR reports, SAR reports, and monetary logs.
  • Assist with mailings, promotions and special projects as necessary.
  • Maintain Credit Union facilities.
  • Attend meetings, conferences and seminars as necessary.

JOB SPECIFICATIONS

  • Requires professional, well-developed interpersonal skills for communicating with members and co-workers.
  • Requires knowledge of Credit Union products, services, policies and procedures.
  • Requires completion of high school education.
  • Requires basic mathematical skills (calculations and concepts involving addition, subtraction, multiplication and division).
  • Requires at least one year of experience in cash handling, retail operations or customer service. Previous Teller experience is preferred.
  • Requires PC proficiency.

PHYSICAL REQUIREMENTS

Sitting = Frequent Crawling = Occasional
Standing = Continuous Climbing = Occasional
Walking = Frequent Balancing = Occasional
Driving an automobile = Occasional Reaching Overhead =Occasional
Lifting/Carrying = Occasional Reaching Forward = Occasional
Amount of Weight = 25 to 50 lbs. Kneeling = Occasional
Squatting = Occasional Push/Pull = Occasional
Bending = Occasional Twisting = Occasional

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.