Assistant Head Teller Jobs (NOW HIRING)

DEPARTMENT: Retail Sales
SUPERVISOR: Head Teller

SCHEDULE: 40 HOURS (Varying Shifts during operating hours 7:30 AM - 6:15 PM Mon - Fri and 8:45 AM - 12:15 PM on Sat)

POSITION SUMMARY:  The Assistant Head Teller is responsible for overseeing a team of Tellers under the direction of the Head Teller. The Assistant Head Teller will also step up to assist customers and other Tellers as needed or as directed by management. He/she will assist in conducting performance evaluations, assist with training and coaching of both new and seasoned employees, and strive for continued growth within their team of tellers. They are to act a secondary supervisor supporting the Head Teller in any of their duties.

POSITION RESPONSIBILITIES:

      General Job Functions

• Performs normal Teller duties as needed, or as directed by management.
• Supervises Teller line in Head Teller’s absence.
• Maintains honesty and the highest level of ethical standards.
• Conducts monthly cash audits and required audits of money orders, official checks, gift cards, and other negotiables.
• Reviews ATM, night deposit, surveillance, and branch logs for accuracy weekly.
• Protects the bank and its customers from all types of fraudulent activity. 
• Audits Head Teller’s cash drawer monthly.
• Assists the Head Teller by sharing the following Vault Custodian Duties:
  • Maintains adequate cash inventory for Teller department, monitoring total cash on hand and notifying management of outages, including over-limit at the end of the workday.
  • Balances the vault and records vault transactions daily.
  • Ensures that all vault transactions are done under dual control by two qualified bank employees.
  • Verifies all money associated with any federal deposit.  
  • Records and spot-checks bait money for vault and Teller drawers.
  • Makes sure all cash, coin and negotiables are secured before leaving the bank daily.
• Provides the Synergy standard of excellence in customer service:
  • Provides excellent customer service to every guest of the Bank by greeting them and managing their inquiries.
  • Acts as a role model by possessing strong work ethic, is able to balance records well, and demonstrate a firm knowledge of all of the inner workings within the department.
  • Monitors customer activity to ensure that everyone receives satisfactory service.
  • Manages unusual window transactions and answers difficult customer questions.
  • Encourages sales referrals from their team while providing consistent referrals themselves.
  • Assists in answering telephones when necessary.
• Assists the Head Teller with Supervising the Teller function of the branch when necessary:
  • Provides knowledge and guidance in problem solving, motivation, and employee development of all team members.
  • Executes approvals and overrides when requested.
  • Assists with preparing work schedules when called upon or in the absence of the Head Teller.
  • Ensures that customers are met with appropriately trained staff who are ready at the advertised time.
  • Trains new staff in use of Bank’s equipment, policies, procedures, customer service activities, cross-selling, and effective and accurate processing of customer account transactions.
  • Assists with conducting departmental meetings while acting as a liaison between the Tellers and Branch Manager.
  • Reviews staff Reg CC holds.
  • Maintains open line of communication with staff and all other departments.
  • Assists with performance evaluations by observing staff and relaying any feedback to the Head Teller.
  • Ensures security procedures and all Bank policies are followed.
  • Ensures all required duties are completed timely, such as money order remittance, work in courier bag by deadline, re-cap sheet complete, timers set and armed, etc.
  • Assists Tellers in locating cash discrepancies, and performs an audit when out of balance, reports outages, and makes necessary collection efforts.
  • Solves any staffing concerns during lunch periods based on customer traffic.
• Ensures that the Teller station is properly stocked with all necessary items to conduct business.
• Reports any malfunctions of Teller terminals or equipment.

BALANCING PROTOCOL & RESPONSIBILITIES:

The responsibility of balancing is a priority of the Assistant Head Teller position and the Teller line.  Every day they are responsible for physically hand counting all loose cash, strap cash, and coins to ensure the teller drawer, ATM, and cash vault balance. Cheat sheets indicating coin amounts in the vault are strictly prohibited in lieu of physically counting it daily.  Trades must be done through teller machines at the time the funds are given and received. There is no exception to this procedure.

If at any during the day the drawer is counted to balance, the cash count is to be printed, and placed in the work bin. At the end of the workday, a clear screen must be used to balance the drawer and physically count all monies. If a transaction is completed for a customer either during or after this count, again, a clear screen must be used, and all monies shall be physically recounted.

It is important to understand that if money is miscounted, and the drawer balances, then that is force balancing the drawer.  This is grounds for disciplinary action.  If a drawer is counted and found to be out of balance, a second employee must count that drawer as well. That count must agree with the initial count, and if not, then a supervisor must count to verify accuracy.  Outage entries must be run before the day can be closed.  All Tellers must ensure that their transactions have been received by CSI before exiting their teller. 

EDUCATION AND EXPERIENCE REQUIRED:

• Two or more years of Teller experience or Teller experience at Synergy Bank with minimal errors.
• High School Diploma or GED equivalent. 
• Must demonstrate the qualities of a strong leader.

EDUCATION AND PREFERRED:

• Associates or higher in Business or related area of study.
• Prior supervisory experience.

COMMUNICATION:

• Must be able to provide information to supervisors and co-workers both verbally and in written format.

REQUIRED QUALIFICATIONS:

• Ability to adapt and problem solve with minimal notice.
• Ability to resolve conflicts between co-workers.
• Ability to exhibit positivity and cooperation while embracing the ideas of others.
• Proficient in Microsoft Word and basic understanding of Microsoft Excel.
• Knowledge of business and management principles including leadership techniques and coordination of people and resources.
• Ability to pay close attention to detail.
• Ability to comprehend and analyze information in order to draw a conclusion. 
• Ability to maintain composure, suppress extreme emotions, control anger, and avoid aggressive behavior in trying situations.
• Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers.
• Must possess active listening skills – giving full attention to what others are saying while understanding the points being made and not interrupting.
• Must always be looking for a way to help others.
• Must be aware of the actions and reactions of others and respond appropriately.  
• Must demonstrate persuasion and negotiation skills.
• Ability to utilize decision making skills.
• Ability to manage one’s own time and the time of others.
• Advanced knowledge of Bank products in order to train team members and assist with cross-selling.

PHYSICAL REQUIREMENTS:

• Ability to adapt to flexible work schedule, which will generally consist of 40 hours of work per week but given that he/she will at times fall into a supervisor role, they will need to make themselves available Monday-Friday from 07:30 am – 06:00pm and Saturday from 08:45 am – 12:15 pm.
• Must be able to stand/walk for up to 4 hours at a time without the opportunity to sit down or get off his/her feet.
• Must be able to interact with the public utilizing various methods of communication.
• Must exhibit proper dexterity with both hands and digits as counting currency is a frequent request throughout the workday.
• Ability to work over the head while lifting up to ten pounds simultaneously for short periods of time throughout the workday.
• Must be able to properly distinguish colors of Farnsworth lantern test to accurately work drive through station(s).
• Employee may be required to squat multiple times and remain in that position for short periods of time while searching and/or reaching for supplies at ground level. This could occur as few or as many times as necessary to accomplish the requested task.
• Must be able to lift and carry approximately 40-50 pounds multiple times throughout the day.

MENTAL REQUIREMENTS:

• Must have the attention span to stay alert and attentive during a “normal” 8-10 ½ hour workday.
• The Assistant Head Teller must be able to make sound, quick decisions based on the facts of a situation, and remain calm and in control in a possible ever-changing environment or an emergency.
• Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
• Employee must be able to listen to, grasp, and respond positively to a supervision and their instructions by Management.
• Possess the physical and cognitive ability to perform the essential and functions of his/her job.