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Assistant Dispatcher Jobs in Delaware (NOW HIRING)

F.H. Furr

Call Center Manager (On-Site)

Georgetown, DE · On-site

$70K - $100K/yr

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center ... * Assist with special projects, acquisitions, system enhancements, testing initiatives, and ...

Form Services Inc

Delaware Driver

Bear, DE · On-site

$18 - $21/hr

Communicate effectively with dispatch and site supervisors to ensure timely and accurate deliveries. * Follow all federal, state, and local driving laws and company safety policies. * Assist with ...

Republic Services

Residential Helper

Felton, DE · On-site

$15.25 - $18.50/hr

Ride on the vehicle to assist the Driver while servicing customers on a designated route. * Operate ... Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ...

Republic Services

Residential Helper

Wilmington, DE · On-site

$15.25 - $18.50/hr

Ride on the vehicle to assist the Driver while servicing customers on a designated route. * Operate ... Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ...

Republic Services

Residential Helper

Felton, DE · On-site

$15.25 - $18.50/hr

Ride on the vehicle to assist the Driver while servicing customers on a designated route. * Operate ... Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ...

Republic Services

Residential Helper

Wilmington, DE

$15.25 - $18.50/hr

Ride on the vehicle to assist the Driver while servicing customers on a designated route. * Operate ... Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ...

Republic Services

Residential Helper

Wilmington, DE · On-site

$15.25 - $18.50/hr

Ride on the vehicle to assist the Driver while servicing customers on a designated route. * Operate ... Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ...

Republic Services

Residential Helper

Felton, DE · On-site

$15.25 - $18.50/hr

Ride on the vehicle to assist the Driver while servicing customers on a designated route. * Operate ... Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ...

Betts Garage

CDL A Driver

Newark, DE · On-site

Communicate effectively with dispatch and management regarding routes, delays, or equipment concerns. * Report mechanical issues promptly and assist in coordinating necessary maintenance. Required ...

Owens Community College

$22.26/hr

Response to calls relayed by dispatchers for service including emergency and non-emergency calls for assistance, provide first aid for injuries and assist/provide mutual aid to a joining jurisdiction.

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Assistant Dispatcher information

See Delaware salary details

$11

$22

$33

How much do assistant dispatcher jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for assistant dispatcher in Delaware is $22.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are some common challenges faced by assistant dispatchers and how can they be effectively managed?

Assistant Dispatchers often face challenges such as managing multiple calls or requests simultaneously, prioritizing urgent tasks, and maintaining clear communication under pressure. Staying organized, using dispatching software efficiently, and staying calm during peak periods are key strategies for success. Collaboration with drivers, dispatchers, and other team members ensures smooth operations, and ongoing training helps Assistant Dispatchers adapt to changing procedures or technology.

What are the key skills and qualifications needed to thrive as an assistant dispatcher?

To thrive as an Assistant Dispatcher, you need strong organizational abilities, attention to detail, and typically a high school diploma or relevant experience in logistics or transportation. Familiarity with dispatch software, GPS tracking systems, and basic office applications is important for managing schedules and coordinating resources. Excellent communication, problem-solving, and multitasking skills help in handling urgent situations and supporting team efficiency. These skills are crucial for ensuring timely operations, clear coordination, and effective response to changing demands in dispatch environments.

Is it hard to get hired as an assistant dispatcher?

Getting hired as an assistant dispatcher typically requires good organizational skills, communication abilities, and sometimes prior experience or relevant certifications. The hiring process can vary depending on the company, but entry-level positions are often accessible to those with basic qualifications and a willingness to learn. Demonstrating reliability and familiarity with dispatching tools can improve chances of employment.

What is an assistant dispatcher?

Assistant Dispatchers are professionals who support dispatch operations in fields like transportation, emergency services, or logistics. They help coordinate the movement of vehicles, personnel, or goods, communicate with drivers or field staff, and relay critical information to ensure efficient operations. Their duties often include data entry, scheduling, and responding to routine inquiries, which helps keep the dispatch process organized and running smoothly. Assistant Dispatchers typically work under the supervision of a lead dispatcher and contribute to the overall safety and reliability of the service.

How much do assistant dispatchers make?

Assistant dispatchers typically earn a median annual salary of around $35,000 to $50,000, depending on experience, industry, and location. They often work in transportation or logistics environments, coordinating schedules and routes using dispatch software. Salaries can increase with additional certifications or years of experience.

What is the difference between Assistant Dispatcher vs Dispatcher?

AspectAssistant DispatcherDispatcher
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; additional certifications or licenses may be preferred
Work EnvironmentSupportive role within transportation or logistics teams, often in office settingsPrimary role in coordinating and managing daily dispatch operations, often in control rooms or offices
Employer & Industry UsageUsed in transportation, logistics, delivery services, and emergency servicesCommonly employed in transportation, freight, delivery, and emergency response industries

The Assistant Dispatcher assists with scheduling, communication, and administrative tasks to support the Dispatcher. While both roles require similar credentials and work in related environments, the Assistant Dispatcher typically supports and reports to the Dispatcher, who handles more complex coordination and decision-making responsibilities.

What are the most commonly searched types of Dispatcher jobs in Delaware? The most popular types of Dispatcher jobs in Delaware are:
What are popular job titles related to Assistant Dispatcher jobs in Delaware? For Assistant Dispatcher jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Assistant Dispatcher jobs in Delaware look for? The top searched job categories for Assistant Dispatcher jobs in Delaware are:
What cities in Delaware are hiring for Assistant Dispatcher jobs? Cities in Delaware with the most Assistant Dispatcher job openings:
Assistant Dispatcher jobs near you

Call Center Manager (On-Site)

F.H. Furr

Georgetown, DE • On-site

$70K - $100K/yr

Full-time

Posted 27 days ago

F.H. Furr rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

199th of 278 rated repair and maintenance companies

Job description

Overview
Call Center Manager (Onsite - Georgetown, DE)
Position Summary
F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents in Georgetown, Delaware. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.
Key Responsibilities
Team Leadership & Performance Management
  • Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
  • Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
  • Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
  • Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
  • Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.
Customer Experience & Escalation Management
  • Manage escalated customer concerns and ensure timely, professional resolution.
  • Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
  • Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
  • Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.
Contact Center Operations
  • Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
  • Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
  • Assign and maintain agent skill groups and routing configurations.
  • Generate and analyze daily, weekly, and monthly operational reports.
  • Track and communicate key performance metrics to leadership.
Cross-Functional Partnership
  • Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
  • Support coordination between the contact center and field teams to ensure seamless customer experiences.
  • Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.
Administrative & Compliance Responsibilities
  • Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
  • Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
  • Maintain accurate documentation related to coaching, performance management, and employee development.
  • Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.
What We're Looking For
  • Previous supervisory or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
  • Strong coaching, communication, and employee development skills.
  • Experience managing KPIs, service levels, conversion metrics, and quality performance.
  • Ability to analyze operational data and drive continuous improvement.
  • Strong problem-solving and escalation management capabilities.
  • Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
  • Ability to thrive in a fast-paced, high-volume service organization.
  • HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.
Success Measures
  • Service Level Achievement
  • Appointment Booking & Conversion Rates
  • Customer Satisfaction (CSAT)
  • Quality Assurance Scores
  • Membership Performance & Retention
  • Agent Productivity, Utilization & Adherence
  • Attendance, Engagement & Retention
  • Escalation Resolution Effectiveness
  • Coaching & Employee Development Outcomes
  • Payroll Accuracy & Operational Compliance
Work Location
Onsite - Georgetown, DE (F.H. Furr Delaware Location)
Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.
F.H. Furr may conduct a pre-employment background check and drug test, subject to applicable law.
Posted Min Pay Rate
USD $70,000.00/Yr.
Posted Max Pay Rate
USD $100,000.00/Yr.

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