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Assistant Dispatch Supervisor Jobs in Wisconsin (NOW HIRING)

Adams, Inc.

Dispatcher

Elkhorn, WI · On-site

$20 - $22/hr

Schedule and dispatch service technicians to customer locations based on priority, location, and ... Alert Lead or Supervisor when: * The schedule is not complete in ServiceTitan for the next full ...

mkecounty

911 Dispatcher Full-Time

Milwaukee, WI · On-site

$23.92 - $35.88/hr

Operate the Computer Aided Dispatch (CAD) and radio system to provide prompt dispatching of ... Monitor all DOT traffic cameras and assist law enforcement agencies by reporting site pictures for ...

mkecounty

911 Dispatcher Full-Time

Milwaukee, WI · On-site

$23.92 - $35.88/hr

Operate the Computer Aided Dispatch (CAD) and radio system to provide prompt dispatching of ... Monitor all DOT traffic cameras and assist law enforcement agencies by reporting site pictures for ...

Adams, Inc.

Dispatcher

Elkhorn, WI · On-site

$20 - $22/hr

Schedule and dispatch service technicians to customer locations based on priority, location, and ... Alert Lead or Supervisor when: * The schedule is not complete in ServiceTitan for the next full ...

Gypsum Management and Supply

Dispatcher

Pewaukee, WI

... on the computer Assist customers with will call orders Supervises stocking crews, conducts ... dispatch, restroom and yard/warehouse cleanliness Responsible for ensuring that trucks are clean ...

New

Gypsum Management and Supply

Dispatcher

Madison, WI · On-site

... on the computer Assist customers with will call orders Supervises stocking crews, conducts ... dispatch, restroom and yard/warehouse cleanliness Responsible for ensuring that trucks are clean ...

Mobile Rail Solutions

Be Seen First

Field Supervisor

Green Bay, WI · On-site

Maintain open communication with management, customers, dispatch, vendors, and field personnel ... * Assist with hiring, onboarding, and training new employees * Complete operational reporting ...

Mobile Rail Solutions

Be Seen First

Field Supervisor

Green Bay, WI · On-site

Maintain open communication with management, customers, dispatch, vendors, and field personnel ... * Assist with hiring, onboarding, and training new employees * Complete operational reporting ...

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All JobsDispatch Supervisor JobsAssistant Dispatch Supervisor JobsAssistant Dispatch Supervisor Jobs in Wisconsin

Assistant Dispatch Supervisor information

What is the difference between Assistant Dispatch Supervisor vs Dispatch Coordinator?

AspectAssistant Dispatch SupervisorDispatch Coordinator
CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma; certifications are a plus
Work EnvironmentSupervisory role overseeing dispatch teams in logistics or transportationCoordinating shipments and schedules, often in office settings
Employer & IndustryLogistics, transportation, delivery servicesLogistics, transportation, supply chain management
Search & ComparisonOften compared for roles involving team oversight and dispatchingCompared for roles focusing on scheduling and coordination

The Assistant Dispatch Supervisor and Dispatch Coordinator roles share similarities in industry and work environment, but the Assistant Dispatch Supervisor typically has supervisory responsibilities over dispatch teams, while the Dispatch Coordinator focuses more on scheduling and coordination tasks. Both roles require similar credentials and are common in logistics and transportation sectors.

What are some common challenges faced by an assistant dispatch supervisor and how can they be addressed?

Assistant Dispatch Supervisors often encounter challenges such as managing high call volumes, coordinating multiple routes, and resolving unexpected delays or issues in real-time. Balancing the needs of drivers, clients, and upper management requires strong communication and quick problem-solving skills. Implementing technology solutions, establishing clear protocols, and maintaining open communication with team members can help address these challenges and ensure efficient operations. Continuous training and regular feedback sessions also contribute to smoother workflows and improved team performance.

What are the key skills and qualifications needed to thrive as an assistant dispatch supervisor?

To thrive as an Assistant Dispatch Supervisor, you need strong organizational skills, knowledge of logistics operations, and experience in dispatch or transportation management, often supported by a relevant associate degree or equivalent experience. Familiarity with dispatch software, GPS tracking systems, and Microsoft Office tools is typically required. Effective communication, leadership, and problem-solving abilities are crucial soft skills for coordinating teams and resolving issues efficiently. These skills and qualities are vital to ensure smooth operations, timely deliveries, and a well-coordinated dispatch team.

What is an assistant dispatch supervisor?

Assistant Dispatch Supervisors are professionals who assist in overseeing the daily operations of a dispatch department, ensuring that goods, vehicles, or personnel are scheduled and routed efficiently. They support the Dispatch Supervisor by coordinating activities, communicating with drivers or staff, resolving scheduling conflicts, and maintaining records. Their role is crucial in industries like transportation, logistics, emergency services, and delivery companies, helping to ensure timely and accurate dispatching. They often balance administrative tasks with hands-on problem-solving and may also help train and mentor dispatch staff.
What cities in Wisconsin are hiring for Assistant Dispatch Supervisor jobs? Cities in Wisconsin with the most Assistant Dispatch Supervisor job openings:
Assistant Dispatch Supervisor jobs near you

Dispatcher

Adams, Inc.

Elkhorn, WI • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Responsive recruiter
Benefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Are you an experiences Dispatcher looking for a better opportunity?
Adams, Inc. has been in the Elkhorn area since 1988. We specialize in providing exceptional service by way of residential, commercial, and smart home electrical services, plumbing, HVAC, and home backup power systems. We are looking for a new Team Member who shares our same values of Integrity, People, Excellence, Attitude, and Partnership!
We are looking for a Dispatcher to join our on-site team in Elkhorn, WI. As a Dispatcher, you will coordinate and manage daily technician schedules, including on-call assignments, ensuring efficient routing, timely arrivals, and prepared job materials. This role communicates with customers and field staff, resolves scheduling issues, monitors technician check-ins, and supports Customer Service Representatives (CSRs) with scheduling questions. The Dispatcher also oversees purchase orders, return visits, membership maintenances, and assists with overflow calls as needed.
Essential Duties and Responsibilities:
  • Schedule and dispatch service technicians to customer locations based on priority, location, and technician availability.
  • Route technicians efficiently to minimize travel time and maximize productivity.
  • Adjust schedules in ServiceTitan for time-off requests, changes, on-call or urgent needs.
  • Ensure technicians are arriving within scheduled arrival windows to proactively update customers on job status, including delays, early arrivals, or reschedules.
  • Communicate with technicians throughout the day to provide updates, job details, and resolve issues.
  • Ensure required job materials are prepared and available prior to scheduling; create and monitor purchase orders as needed.
  • Schedule return visits promptly and pre-schedule maintenance visits for membership customers.
  • Manage and maintain the on-call schedule for technicians.
  • Review completed jobs for accuracy, ensuring job details and customer notes are properly documented in ServiceTitan.
  • Answer CSR questions regarding scheduling conflicts, afterhours options, and other scheduling-related issues.
  • Assist with overflow calls from the CSR queue when necessary.
  • Other duties as assigned and relevant to the Service Support Team, which may include project support.

Expectations:
  • Update ServiceTitan a week out minimum.
  • Monitor daily schedules and technician availability.
  • Ensure technicians are routed efficiently and arriving within their scheduled windows; follow up if a technician is running late or cannot make it.
  • Manage service and sales scheduling to maintain workflow efficiency.
  • Track and monitor purchase orders and materials to ensure jobs are ready.
  • Schedule return visits and pre-schedule maintenance appointments for membership customers.
  • Manage and maintain the on-call schedule for technicians.
  • Answer CSR questions regarding scheduling conflicts, afterhours options, and other scheduling-related issues.
  • Alert Lead or Supervisor when:
    • The schedule is not complete in ServiceTitan for the next full week.

Minimum Education and Certification Requirements:
  • High school diploma or equivalent.

Minimum Experience Requirements:
  • Previous experience in a dispatching or scheduling role, preferably within HVAC, plumbing, electrical, or related industries.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency with dispatching software (ServiceTitan preferred) and Microsoft Office Suite.
  • Ability to work effectively under pressure in a fast-paced environment.
  • A positive, team-oriented attitude with a commitment to exceptional customer service.

Computer Skills:
PC proficiency is required, with experience in Microsoft Office applications including Word, Excel and Outlook
Schedule:
This is an on-site position at our location in Elkhorn, WI. This is not a hybrid or remote role. The schedule for this role is primarily Monday - Friday, day-time hours. Later hours and weekends may be required depending on our workload and the needs/schedules of our customers/clients.
Adams is proud to offer a competitive pay range of $20.00 - $22.00 per hour based on recent, relevant experience. Additionally, we offer a full benefits package that includes health, dental, vision, and life insurance as well as an employer-match 401K, Paid Time Off, and Paid Holidays.
Adams, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation: $20.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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