Assistant Dispatch Supervisor Jobs in Ohio (NOW HIRING)

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JOB SUMMARY: Under the direction of supervision, Public Safety Dispatcher performs variety of dispatching duties for emergency and non-emergency calls; dispatches security officers to calls for service; dispatches operations and other department to call of services and operates a variety of communication equipment including radio, telephone, alarm systems, emergency notification platforms, access controls and computer systems.

CORE FUNCTION & RESPONSIBILITIES:

• Oversee operations of the Communications Center including, radio traffic, dispatching officers, tracking of officer’s assignments, and answering departmental phones.  Responsible for monitoring the property cameras, fire alarms and burglar alarms.
• Receive emergency and non-emergency call of service, dispatch units accordingly
• Determine nature and location of call, determine priority of calls and dispatch units accordingly
• Provide assistance, information and direction to non-emergency callers. 
• Maintain awareness of field units’ activities within the computer aided dispatch (CAD) system; communicate with field units via radio in accordance with Federal Communications Commission (FCC) regulations and; maintain status and location of units in patrol. 
• Input all pertinent radio transmission into CAD system.
• Communicate information, verbal and/or written instructions from fellow officers, supervisors, management, tenants and the general public.  Maintain equipment control by signing out property keys and departmental radios and other equipment.
• Monitor and track contractors scheduled to work throughout the property.  Monitor Parking Systems and Traffic Counters throughout the property.  Monitor and calmly react to emergencies and activities throughout the center.
• Enforce property Code of Conduct with all patrons, customers, tenants, and employees consistently using the utmost professional courtesy.  Properly enforce and follow all policies and procedures as designated in the Public Safety Officer Training Manual.
• Prepare accurate and thorough security reports that document information about the incidents that occur on company property, to assist with the evaluation of safety and security of the property.   Maintain a neat and orderly security filing system within the Communication Center.

COMPETENCIES

• Communication Proficiency
• Excellent Customer Service
• Good Judgement
• Objectivity
• Confidentiality/Discretion
• Ethical conduct
• Safety Management
• Professionalism
• Dependable

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this position, the employee will be exposed to outside weather conditions and may frequently walk on slippery or uneven surfaces. The noise level in the work environment is frequently loud.

TRAVEL

• No travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• Previous security, military, law enforcement experience or 2+ years of college coursework, preferred, but not required.
• Basic computer skills, including Excel and Word is preferred
• Must be 21 years of age
• Must possess a valid driver’s license

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO STATEMENT

Steiner Real Estate Services is proud to be an Equal Employment Opportunity employer that is committed to inclusion and diversity. We seek individuals from all backgrounds to join our team and encourage our employees to bring their authentic selves to work.

Steiner Real Estate Services will not tolerate discrimination and harassment of any type regarding race, color, religion, national origin, age, sex, veteran status, gender identity, sexual orientation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We offer competitive pay plus benefits including Medical/Dental/Vision/Life and Disability Insurance and 401k.