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Assistant Dispatch Supervisor Jobs in Ohio (NOW HIRING)

Lynx EMS

EMS Dispatch Supervisor

Cincinnati, OH · On-site

$22 - $24/hr

EMS Dispatch Supervisor - Night Shift Location: Cincinnati, OH Pay Range: $22-$24/hr Shift Options ... Complete incident reports and recommend corrective actions when appropriate. * Assist with ...

CRH

Plant Manager

Franklin Furnace, OH · On-site

Read dispatch orders and understand required needs for production of materials. * Conduct batching ... Willingness to work in a team environment and assist co-workers or supervisors with other duties as ...

CRH

Plant Manager

Athens, OH · On-site

Read dispatch orders and understand required needs for production of materials. * Conduct batching ... Willingness to work in a team environment and assist co-workers or supervisors with other duties as ...

CRH

Plant Manager

Athens, OH · On-site

Read dispatch orders and understand required needs for production of materials. * Conduct batching ... Willingness to work in a team environment and assist co-workers or supervisors with other duties as ...

CRH

Plant Manager

Franklin Furnace, OH · On-site

Read dispatch orders and understand required needs for production of materials. * Conduct batching ... Willingness to work in a team environment and assist co-workers or supervisors with other duties as ...

Rumpke

Dispatcher

Zanesville, OH · On-site

Effectively dispatch work orders to drivers via radio or phone to customer sites to provide service ... Maintain and update route sheets * Assist with monitoring driver hours in accordance with ...

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Assistant Dispatch Supervisor information

What is an assistant dispatch supervisor?

Assistant Dispatch Supervisors are professionals who assist in overseeing the daily operations of a dispatch department, ensuring that goods, vehicles, or personnel are scheduled and routed efficiently. They support the Dispatch Supervisor by coordinating activities, communicating with drivers or staff, resolving scheduling conflicts, and maintaining records. Their role is crucial in industries like transportation, logistics, emergency services, and delivery companies, helping to ensure timely and accurate dispatching. They often balance administrative tasks with hands-on problem-solving and may also help train and mentor dispatch staff.

What are the key skills and qualifications needed to thrive as an assistant dispatch supervisor?

To thrive as an Assistant Dispatch Supervisor, you need strong organizational skills, knowledge of logistics operations, and experience in dispatch or transportation management, often supported by a relevant associate degree or equivalent experience. Familiarity with dispatch software, GPS tracking systems, and Microsoft Office tools is typically required. Effective communication, leadership, and problem-solving abilities are crucial soft skills for coordinating teams and resolving issues efficiently. These skills and qualities are vital to ensure smooth operations, timely deliveries, and a well-coordinated dispatch team.

What are some common challenges faced by an assistant dispatch supervisor and how can they be addressed?

Assistant Dispatch Supervisors often encounter challenges such as managing high call volumes, coordinating multiple routes, and resolving unexpected delays or issues in real-time. Balancing the needs of drivers, clients, and upper management requires strong communication and quick problem-solving skills. Implementing technology solutions, establishing clear protocols, and maintaining open communication with team members can help address these challenges and ensure efficient operations. Continuous training and regular feedback sessions also contribute to smoother workflows and improved team performance.

What is the difference between Assistant Dispatch Supervisor vs Dispatch Coordinator?

AspectAssistant Dispatch SupervisorDispatch Coordinator
CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma; certifications are a plus
Work EnvironmentSupervisory role overseeing dispatch teams in logistics or transportationCoordinating shipments and schedules, often in office settings
Employer & IndustryLogistics, transportation, delivery servicesLogistics, transportation, supply chain management
Search & ComparisonOften compared for roles involving team oversight and dispatchingCompared for roles focusing on scheduling and coordination

The Assistant Dispatch Supervisor and Dispatch Coordinator roles share similarities in industry and work environment, but the Assistant Dispatch Supervisor typically has supervisory responsibilities over dispatch teams, while the Dispatch Coordinator focuses more on scheduling and coordination tasks. Both roles require similar credentials and are common in logistics and transportation sectors.

What are the most commonly searched types of Dispatch Supervisor jobs in Ohio?

The most popular types of Dispatch Supervisor jobs in Ohio are:

What cities in Ohio are hiring for Assistant Dispatch Supervisor jobs?

Cities in Ohio with the most Assistant Dispatch Supervisor job openings:

Assistant Dispatch Supervisor jobs near you

EMS Dispatch Supervisor

Lynx EMS

Cincinnati, OH • On-site

$22 - $24/hr

Full-time, Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Lynx EMS rating

5.4

Company rating: 5.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

EMS Dispatch Supervisor - Night Shift
Location: Cincinnati, OH
Pay Range: $22-$24/hr
Shift Options: Evening 10pm-6am
About LYNX
Lynx EMS provides private ambulance services for smooth, dependable patient transport to local area hospitals from various locations, including homes, emergency rooms, long-term care, skilled nursing, assisted living facilities, psychiatric hospitals, and hospice care. We’re here to ensure safe, timely transport, including discharge services from any medical facility.
Position Summary

The EMS Dispatch Supervisor is responsible for overseeing the daily operations of the Communications Center, ensuring the efficient coordination of emergency and non-emergency medical transportation services. This position provides leadership, guidance, and support to dispatch personnel while maintaining high standards of customer service, operational efficiency, regulatory compliance, and employee performance. The Dispatch Supervisor serves as the primary resource for dispatch staff and collaborates closely with field operations, healthcare facilities, and customers to ensure timely and effective service delivery.

Essential Duties and Responsibilities
  • Supervise and lead dispatch personnel during assigned shifts.
  • Monitor call volume, unit status, and deployment to maximize operational efficiency and response times.
  • Ensure appropriate allocation of EMS resources based on call priority, coverage, and service commitments.
  • Provide real-time operational support and decision-making during high-volume or critical incidents.
  • Assist dispatchers with complex calls, escalated customer concerns, and operational challenges.
  • Ensure compliance with company policies, HIPAA, state EMS regulations, and applicable accreditation standards.
  • Conduct quality assurance reviews of dispatch calls, radio communications, and documentation.
  • Investigate service delays, customer complaints, communication issues, and operational incidents.
  • Complete incident reports and recommend corrective actions when appropriate.
  • Assist with scheduling, staffing, attendance management, and overtime coverage.
  • Train, mentor, coach, and evaluate dispatch personnel.
  • Participate in employee onboarding, continuing education, and competency assessments.
  • Coordinate communication between field crews, hospitals, healthcare facilities, and customers.
  • Maintain accurate operational records, reports, and performance metrics.
  • Monitor system performance and recommend workflow improvements.
  • Participate in disaster response, emergency management, and business continuity planning.
  • Ensure communications equipment and dispatch systems remain operational by reporting technical issues promptly.
  • Perform other duties as assigned.
QualificationsRequired
  • High school diploma or GED.
  • Minimum of three (3) years of EMS dispatch, public safety dispatch, or emergency communications experience.
  • Minimum of one (1) year of supervisory or leadership experience preferred.
  • Knowledge of EMS operations, medical transportation, and emergency communications.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Ability to remain calm and make sound decisions in high-pressure situations.
  • Ability to work rotating shifts, including nights, weekends, holidays, and on-call assignments.
Why You’ll Love It Here (Full‑Time Benefits)

• Multiple medical plan options, Vista Wellness (physician/pharmacy), Dental, Vision

• Generous PTO and paid holidays

• 401(k) with company contribution; Life and disability coverage

• Tuition reimbursement up to $15,000 and student loan forgiveness programs

We are proud to be an Equal Opportunity Employer and are committed to building a diverse and inclusive workplace.

What Lynx EMS employees say

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