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Assistant Director Of Client Services Jobs in Rochester, NY

First Learning

Assistant Director

Rochester, NY · On-site

$37K - $48K/yr

First Learning is one of North America's largest providers of high-quality, early education for ... Our commitment to providing exceptional childcare services remains steadfast, earning us ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

The company has become one of the fastest-growing HCM software providers worldwide by offering an ... Client Services Team Lead. Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Description: Paylocity is an award-winning provider of cloud-based HR and payroll software ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

The company has become one of the fastest-growing HCM software providers worldwide by offering an ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (EST) Primary ...

Allied Universal

Director of Operations

Rochester, NY · On-site

Caring Leadership, Client Engagement, and Operational Oversight: * Lead and mentor a team of ... Deliver high-quality service to our clients by strategically overseeing Account Managers, while ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

The company has become one of the fastest-growing HCM software providers worldwide by offering an ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary ...

Paylocity

Client Services Representative

Rochester, NY · On-site

$26/hr

The company has become one of the fastest-growing HCM software providers worldwide by offering an ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

The company has become one of the fastest-growing HCM software providers worldwide by offering an ... Client Services Team Lead. Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST). Primary ...

Paylocity

Client Services Representative

Pittsford, NY · On-site

$26/hr

Description: Paylocity is an award-winning provider of cloud-based HR and payroll software ... Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary ...

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All JobsOf Client Services JobsAssistant Director Of Client Services JobsAssistant Director Of Client Services Jobs in Rochester, NY

Assistant Director Of Client Services information

See Rochester, NY salary details

$24.7K

$71K

$145K

How much do assistant director of client services jobs pay per year?

As of Sep 7, 2026, the average yearly pay for assistant director of client services in Rochester, NY is $71,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $88,300.00 per year, depending on experience, location, and employer.

What does an assistant director of client services do?

An Assistant Director of Client Services supports the Director in overseeing the client services department, ensuring that clients receive high-quality service and support. Their duties often include managing client relationships, supervising staff, developing service strategies, and resolving escalated issues. They also analyze client feedback to improve processes, coordinate with other departments, and help implement policies to enhance client satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an assistant director of client services, and why are they important?

To thrive as an Assistant Director Of Client Services, you need strong leadership abilities, a background in client relationship management, and typically a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and project management systems is often required. Excellent communication, problem-solving, and organizational skills set standout candidates apart in this role. These skills ensure effective service delivery, client satisfaction, and the ability to lead teams in achieving strategic objectives.

How does an assistant director of client services typically collaborate with other departments to improve client satisfaction?

An Assistant Director of Client Services regularly works cross-functionally with departments such as sales, operations, and product development to ensure client needs are consistently met and exceeded. This collaboration often involves participating in strategy meetings, providing client feedback to inform service improvements, and coordinating with account managers to resolve issues promptly. Building strong interdepartmental relationships is key to streamlining communication and implementing client-focused solutions efficiently. This role also frequently leads or contributes to initiatives aimed at enhancing the overall client experience.

What is the difference between Assistant Director Of Client Services vs Client Services Manager?

AspectAssistant Director Of Client ServicesClient Services Manager
Required CredentialsBachelor's degree; experience in client relations; certifications like CRM or customer service managementBachelor's degree; experience in client management; certifications like CRM or customer service management
Work EnvironmentSupports senior leadership; oversees client service teams; strategic planningManages daily client interactions; supervises client service staff; operational focus
Employer & Industry UsageCommon in corporate, agency, and consulting firmsWidely used in service industries, including finance, tech, and healthcare

The Assistant Director Of Client Services and Client Services Manager roles share similar credentials and industry usage. The Assistant Director typically supports higher-level strategic initiatives and oversees multiple teams, while the Client Services Manager focuses on daily client interactions and team supervision. Both roles are essential for maintaining client satisfaction and require relevant experience and certifications.

What are popular job titles related to Assistant Director Of Client Services jobs in Rochester, NY?

For Assistant Director Of Client Services jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Assistant Director Of Client Services jobs in Rochester, NY look for?

The top searched job categories for Assistant Director Of Client Services jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Assistant Director Of Client Services jobs?

Cities near Rochester, NY with the most Assistant Director Of Client Services job openings:

Assistant Director Of Client Services jobs near you

RRC Assistant Director

Volunteers of America Upstate NY

Rochester, NY • On-site

$60 - $80/hr

Other

Posted 6 days ago

Volunteers Of America rating

7.0

Company rating: 7.0 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

370th of 786 rated non-profit organizations

Job description

Job Details

Job Location: 175 Ward - Rochester, NY 14605

Position Type: Full Time

Salary Range: $63,000.00 - $65,000.00 Salary/year

Travel Percentage: Up to 25%

Position Title: Residential Re-Entry Center Assistant Director

Classification: Exempt/ Full-Time Salary Range: $63,000 - $65,000

Reports to: Residential Re-Entry Center Director

Location: Rochester, NY

HOURS: Approximately 3 p.m. to 11:00 p.m. with flexibility based on RRC needs and activities.

SUMMARY

The Residential Re-entry Center (RRC) is a transitional housing program that provides assistance to federal inmates who are nearing release. The RRC, under contract with the Federal Bureau of Prisons (BOP), provides a safe, structured, supervised environment, as well as employment counseling, job placement, financial management assistance, and other programs and services designed to assist residents to rebuild their ties to the community and facilitate their re-entry to the community.

The Assistant Director is responsible for the oversight of all aspects of the RRC program to ensure compliance with all Volunteers of America, American Corrections Association (ACA), and Bureau of Prisons (BOP) standards.

PRIMARY RESPONSIBILITIES
  • Assist in managing the operations of the RRC including its home confinement component in accordance with agency, ACA, BOP, PREA, and any other applicable standards.
  • Work in partnership with the Director to ensure all procedures adhere to agency, ACA, BOP, and PREA standards and assist in the provision of training for staff.
  • Assist the Director in providing supervision to the PSO Manager and the and public safety officers.
  • Provide oversight of the Electronic Monitoring of RRC participants on Ankle Monitoring, including those participants on home confinement and weekend passes.
  • Work with the PSO Manager and PSO staff to oversee the collection of random urine screens of all the RRC Participants, including completing a Monthly Urine Sampling Report of all samples taken.
  • Provide oversight of the monthly search of the Re Entry Center as well the monthly searches of RRC participants' cars who are authorized to drive.
  • Collaborate with the VOA maintenance, food service, and administrative departments to ensure that all necessary resources are available and in compliance with all agency, ACA and BOP standards.
  • Utilize strengths-based programming and tools (i.e.; LSI-Rs).
  • Assist the Director to ensure that Center Disciplinary Hearings are held in a timely manner and in accordance with BOP standards.
  • Help to ensure maximum utilization of all facility bed space and home confinement resources.
  • Assist the Director in the coordination of the quarterly meetings of the Community Re-Entry Advisory Board (CRAB).
  • Assist with the regular reviews of case files
  • Conduct regular monitoring to ensure adherence to PREA regulations.
  • Ensure adequate training and refresher training of staff.
  • Ensure adequate PSO staff coverage at the RRC.
  • Assist with tracking outcomes and completing reports in an accurate and timely manner.
  • Play a lead role in ensuring the safety and security of the residents, staff, and facility.
  • Assist with on-call.
  • Other duties as required.
QUALIFICATIONS & REQUIREMENTS
  • Bachelor’s degree in social/behavioral science or criminal justice degree. Master’s preferred;
  • Two years of work experience in a related field [i.e.; Correctional Management] and a minimum of two years experience in supervision are required;
  • OR equivalent combination of education and experience and a minimum of two years experience in supervision required.
  • Excellent organizational and Communication skills are a must.
  • Clean NYS Driver’s License.
  • Proficient in MS Office Suite

Qualifications

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