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Assistant Director Of Client Services Jobs in Rochester, NY

Stjohnsliving

Assistant Director of Nursing

Rochester, NY · On-site

$112 - $125/hr

The Assistant Director of Nursing collaborates with Core Team all departments to provide leadership ... Leadership skills: provide consultation services to support elders and Core Team as needed, lead by ...

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All JobsOf Client Services JobsAssistant Director Of Client Services JobsAssistant Director Of Client Services Jobs in Rochester, NY

Assistant Director Of Client Services information

See Rochester, NY salary details

$24.7K

$71K

$145K

How much do assistant director of client services jobs pay per year?

As of Aug 11, 2026, the average yearly pay for assistant director of client services in Rochester, NY is $71,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $88,300.00 per year, depending on experience, location, and employer.

How does an assistant director of client services typically collaborate with other departments to improve client satisfaction?

An Assistant Director of Client Services regularly works cross-functionally with departments such as sales, operations, and product development to ensure client needs are consistently met and exceeded. This collaboration often involves participating in strategy meetings, providing client feedback to inform service improvements, and coordinating with account managers to resolve issues promptly. Building strong interdepartmental relationships is key to streamlining communication and implementing client-focused solutions efficiently. This role also frequently leads or contributes to initiatives aimed at enhancing the overall client experience.

What are the key skills and qualifications needed to thrive as an assistant director of client services, and why are they important?

To thrive as an Assistant Director Of Client Services, you need strong leadership abilities, a background in client relationship management, and typically a bachelor’s degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and project management systems is often required. Excellent communication, problem-solving, and organizational skills set standout candidates apart in this role. These skills ensure effective service delivery, client satisfaction, and the ability to lead teams in achieving strategic objectives.

What is the difference between Assistant Director Of Client Services vs Client Services Manager?

AspectAssistant Director Of Client ServicesClient Services Manager
Required CredentialsBachelor's degree; experience in client relations; certifications like CRM or customer service managementBachelor's degree; experience in client management; certifications like CRM or customer service management
Work EnvironmentSupports senior leadership; oversees client service teams; strategic planningManages daily client interactions; supervises client service staff; operational focus
Employer & Industry UsageCommon in corporate, agency, and consulting firmsWidely used in service industries, including finance, tech, and healthcare

The Assistant Director Of Client Services and Client Services Manager roles share similar credentials and industry usage. The Assistant Director typically supports higher-level strategic initiatives and oversees multiple teams, while the Client Services Manager focuses on daily client interactions and team supervision. Both roles are essential for maintaining client satisfaction and require relevant experience and certifications.

What does an assistant director of client services do?

An Assistant Director of Client Services supports the Director in overseeing the client services department, ensuring that clients receive high-quality service and support. Their duties often include managing client relationships, supervising staff, developing service strategies, and resolving escalated issues. They also analyze client feedback to improve processes, coordinate with other departments, and help implement policies to enhance client satisfaction. This role requires strong leadership, communication, and problem-solving skills.
What are popular job titles related to Assistant Director Of Client Services jobs in Rochester, NY? For Assistant Director Of Client Services jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Assistant Director Of Client Services jobs in Rochester, NY look for? The top searched job categories for Assistant Director Of Client Services jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Assistant Director Of Client Services jobs? Cities near Rochester, NY with the most Assistant Director Of Client Services job openings:
Assistant Director Of Client Services jobs near you

Assistant Director of Residential Services

The Arc Wayne

Newark, NY • On-site

$66K - $79K/yr

Full-time

Medical, Dental, PTO

Re-posted yesterday

Job description

Assistant Director of Residential Services Why Join Our Team:The Arc Wayne, a parent-based organization, advocates for and supports persons of all ages with or without disabilities. We assist individuals in taking their full, independent, productive place in society through an array of quality, individualized services. With compassion, understanding, and support, we connect individuals and families to a world of possibilities that promote independence.Benefits: Generous Paid Vacation TimeSick Time10 Paid holidaysInsurance - Medical, Dental and VisionTuition ReimbursementPaid TrainingBereavement LeaveEmployee Referral BonusEmployee Assistance ProgramRetirement Plan with Agency MatchAnd so much more!Work Schedule: Full time, Monday through Friday, 8 am to 4 pm, with flexibility to meet program needs.A Day in the Life of an Assistant Director of Residential Services: As a full time Assistant Director of Residential Services you will play a pivotal role in supporting the Director of Residential Services. You will be essential in shaping and enhancing the development and daily operations of the Residential Program. Responsible for the onboarding, development, and supervision of Senior Residence Supervisors.Provides direct guidance and oversight of significant staffing issues.Responsible for regular internal auditing to monitor and ensure program compliance with applicable laws, regulations, policies and procedures.Reviews all internal audit findings and assists in the preparation of responses to include plans for corrective action. Monitors corrective action to assess fulfillment.Participates in administrative on-call rotation for after-hours as needed.Assumes responsibility for the Residential Department in the absence of the Director of Residential Services.Performs direct support responsibilities as needed in emergency situations.Assist with the development and implementation of Residential Specific trainingsWho We Are Looking For: Bachelor's Degree in human services or related field.Three years' experience working in residential services.One year of supervisory experience.Must possess a current, valid New York State driver's license that meets the Agency driver standards.Ability to deal with people at all organizational levels.Good administrative, analytical and organizational problem-solving.Good oral and written communication skills, and an aptitude for directing and motivating people. Strong computer skills, including proficiency in Microsoft Office, Word, Excel and PowerPoint.Vision and Core Values:Come help us be the leading provider of innovative, quality support and services promoting independence, choice, and community integration. Our organization will promote excellence at every level through an environment of mutual respect and continued professional and personal development through our core values of...RespectIntegrityDiversity Innovation
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