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Assistant Customer Care Manager Jobs (NOW HIRING)

Elevance Health

Manager II Customer Care

Columbus, GA · Hybrid

Manager II Customer Care Customer Care Manager II Location: Columbus GA, Mason OH & Indianapolis, IN Hybrid 2 : This role requires associates to be in-office 3 days per week, fostering collaboration ...

BIC

Customer Service Manager

Shelton, CT · On-site

The Customer Service/Care Manager is a critical leader within BIC's US Customer Service organization, responsible for delivering an exceptional customer experience while ensuring operational ...

GoKeyless

Customer Care Specialist

Miamisburg, OH · On-site

$15.25 - $20.25/hr

Customer Care Manager Department: GoKeyless Care Employment Type: Full-Time Date Modified: August 2026 About GoKeyless At GoKeyless, we're revolutionizing access solutions, connecting people with ...

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How much do assistant customer care manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for assistant customer care manager in the United States is $22.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.24 per hour, depending on experience, location, and employer.

What is an assistant customer care manager?

Assistant Customer Care Managers support the Customer Care Manager in overseeing a team that handles customer inquiries, complaints, and service issues. They help ensure that customer service standards are met, assist in training staff, and resolve escalated customer concerns. Additionally, they may help monitor team performance, implement service strategies, and provide feedback to improve processes. This role is key in maintaining customer satisfaction and loyalty within an organization.

What are the key skills and qualifications needed to thrive as an assistant customer care manager, and why are they important?

To thrive as an Assistant Customer Care Manager, you need strong customer service expertise, team leadership abilities, and a background in business or a related field, often supported by a bachelor's degree. Familiarity with CRM software, call center management tools, and basic data analysis platforms is typically required. Outstanding problem-solving, communication, and conflict resolution skills set top performers apart in this role. These capabilities are crucial for ensuring customer satisfaction, efficient team operations, and the achievement of organizational service goals.

What are some typical challenges an assistant customer care manager faces, and how can they be addressed?

Assistant Customer Care Managers often encounter challenges such as balancing high customer expectations with company policies, managing a diverse team, and handling escalated complaints efficiently. Successful candidates address these by fostering clear communication, implementing effective training programs, and utilizing customer feedback to improve processes. Additionally, collaborating closely with other departments—such as sales and technical support—helps ensure customer issues are resolved holistically, leading to better outcomes for both customers and the business.

What is the difference between Assistant Customer Care Manager vs Customer Service Supervisor?

AspectAssistant Customer Care ManagerCustomer Service Supervisor
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in business or related fieldUsually requires a high school diploma; some employers prefer additional certifications in customer service or management
Work EnvironmentOffice setting, overseeing customer care teams, involved in strategic planningCall centers or retail environments, managing daily customer service operations
Employer & Industry UsageCommon in retail, telecom, banking, and service industriesWidely used in retail, hospitality, and call centers

The Assistant Customer Care Manager and Customer Service Supervisor roles share similarities in industry and work environment but differ mainly in scope. The assistant role often involves supporting managerial tasks and strategic planning, while the supervisor focuses on daily operations and team management. Both positions require strong communication skills and customer service experience, but the assistant role may demand more leadership and organizational skills.

What cities are hiring for Assistant Customer Care Manager jobs?

Cities with the most Assistant Customer Care Manager job openings:

What states have the most Assistant Customer Care Manager jobs?

States with the most job openings for Assistant Customer Care Manager jobs include:

What are popular job titles related to Assistant Customer Care Manager jobs?

For Assistant Customer Care Manager jobs, the most frequently searched job titles are:

Assistant Customer Care Manager jobs near you

Customer Care Manager - State Farm Agent Team Member

Houston, TX • On-site

Leslie Bourgeois - State Farm Agent
See more jobs at Leslie Bourgeois - State Farm Agentexternal

$17 - $24/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Customer Care Manager

At Leslie Bourgeois' State Farm Agency, we're here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we're helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you'll fit right in with us.

We are seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities:

  • Manage customer inquiries and support daily service activities.
  • Coordinate team communication to maintain efficient workflows.
  • Assist with account updates, billing inquiries, and policy reviews.
  • Track service metrics and report progress to the agent.
  • Support community engagement and customer outreach initiatives.

Qualifications:

  • Excellent communication and organizational skills.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Prior experience in customer service, office management, or administrative support preferred.
  • Must be able to obtain applicable state insurance licenses.

Compensation: $17.00 - $24.00 per hour

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Houston, TX and help customers with their insurance and financial services needs, including:

  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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