... Management System * Liaise with property teams (front office, concierge, sales) to ensure VIP ... The hotel is unable to assist candidates in obtaining Canadian work authorization. Additional ...
Quick apply
... Management System * Liaise with property teams (front office, concierge, sales) to ensure VIP ... The hotel is unable to assist candidates in obtaining Canadian work authorization. Additional ...
Director of Front Office
Kananaskis, AB · On-site
... Concierge and Inhouse Reservations. This role reports to the Director of Rooms and is accountable ... * Assist in the preparation, execution, and ongoing management of annual budgets, capital ...
Director of Front Office
Kananaskis, AB · On-site
... Concierge and Inhouse Reservations. This role reports to the Director of Rooms and is accountable ... * Assist in the preparation, execution, and ongoing management of annual budgets, capital ...
Director of Front Office
Kananaskis, AB · On-site
... Concierge and Inhouse Reservations. This role reports to the Director of Rooms and is accountable ... * Assist in the preparation, execution, and ongoing management of annual budgets, capital ...
Director of Front Office
Kananaskis, AB · On-site
... Concierge and Inhouse Reservations. This role reports to the Director of Rooms and is accountable ... * Assist in the preparation, execution, and ongoing management of annual budgets, capital ...
... Concierge and Inhouse Reservations. This role reports to the Director of Rooms and is accountable ... * Assist in the preparation, execution, and ongoing management of annual budgets, capital ...
... Concierge and Inhouse Reservations. This role reports to the Director of Rooms and is accountable ... * Assist in the preparation, execution, and ongoing management of annual budgets, capital ...
Guest Services Agent/Valet
Calgary, AB · On-site
CA$19.25/hr
Attend to all guests entering and exiting the lobby, promptly and professionally. * Assist with all ... concierge inquiries accurately * Manage the front-drive efficiently and effectively and in line ...
Quick apply
Guest Services Agent/Valet
Calgary, AB · On-site
CA$19.25/hr
Attend to all guests entering and exiting the lobby, promptly and professionally. * Assist with all ... concierge inquiries accurately * Manage the front-drive efficiently and effectively and in line ...
Accounting Administrator
Calgary, AB · On-site +1
CA$25 - CA$26/hr
CIE provides condominium property management and consulting services, with an intense focus on ... Reporting & Administration: Assist with routine monthly financial administrative tasks and maintain ...
Quick apply
Accounting Administrator
Calgary, AB · On-site +1
CA$25 - CA$26/hr
CIE provides condominium property management and consulting services, with an intense focus on ... Reporting & Administration: Assist with routine monthly financial administrative tasks and maintain ...
CA$25 - CA$45/hr
Focus 100% on your clients' goals while our dedicated concierge handles client requests and ... Svetness App: Utilize our free app to easily track client progress, manage communications, and ...
CA$25 - CA$45/hr
Focus 100% on your clients' goals while our dedicated concierge handles client requests and ... Svetness App: Utilize our free app to easily track client progress, manage communications, and ...
Fairmont Gold Supervisor
Lake Louise, AB · On-site
Previous Property Management System experience required * Computer literate in Microsoft Window ... The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY:
Quick apply
Fairmont Gold Supervisor
Lake Louise, AB · On-site
Previous Property Management System experience required * Computer literate in Microsoft Window ... The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY:
Reporting to the Guest Service Manager, the Guest Service Agent: * Registers guests and assigns ... Knows booking and rate cancellation procedures; * Assist with luggage delivery and parking guest ...
Reporting to the Guest Service Manager, the Guest Service Agent: * Registers guests and assigns ... Knows booking and rate cancellation procedures; * Assist with luggage delivery and parking guest ...
Reporting to the Guest Service Manager, the Guest Service Agent: * Registers guests and assigns ... Knows booking and rate cancellation procedures; * Assist with luggage delivery and parking guest ...
Quick apply
Reporting to the Guest Service Manager, the Guest Service Agent: * Registers guests and assigns ... Knows booking and rate cancellation procedures; * Assist with luggage delivery and parking guest ...
Doorperson
Calgary, AB · On-site
Reporting to the Chief Concierge. Key Responsibilities * Consistently offer professional, friendly ... assist: * Ensure proper parking of guests' vehicles, including notifying Manager On Duty of any ...
Quick apply
Doorperson
Calgary, AB · On-site
Reporting to the Chief Concierge. Key Responsibilities * Consistently offer professional, friendly ... assist: * Ensure proper parking of guests' vehicles, including notifying Manager On Duty of any ...
Act as a concierge to clients to assist with their financial needs and ensure client satisfaction ... Exceptional relationship management skills and client-centric focus * Ability to work in a team ...
Act as a concierge to clients to assist with their financial needs and ensure client satisfaction ... Exceptional relationship management skills and client-centric focus * Ability to work in a team ...
Act as a concierge to clients to assist with their financial needs and ensure client satisfaction ... Exceptional relationship management skills and client-centric focus * Ability to work in a team ...
Act as a concierge to clients to assist with their financial needs and ensure client satisfaction ... Exceptional relationship management skills and client-centric focus * Ability to work in a team ...
Assistant Concierge Manager information
What is an assistant concierge manager?
Assistant Concierge Managers are hospitality professionals who support the Concierge Manager in overseeing the concierge team and ensuring guests receive exceptional service. They help manage guest inquiries, coordinate special requests, and provide recommendations for local attractions, dining, and events. Additionally, they assist in training and supervising concierge staff, resolving guest issues, and maintaining high service standards. Their goal is to enhance the guest experience and contribute to the smooth operation of the hotel's front-of-house services.
What are the key skills and qualifications needed to thrive as an assistant concierge manager?
To thrive as an Assistant Concierge Manager, you need a solid background in hospitality management, customer service, and a working knowledge of local attractions and services, often supported by a hospitality degree or equivalent experience. Familiarity with property management systems (PMS), booking platforms, and guest communication tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and a keen attention to detail help individuals excel in this role. These competencies are crucial for ensuring guest satisfaction, coordinating services efficiently, and maintaining the high standards expected in luxury hospitality environments.
What are some common challenges faced by an assistant concierge manager and how can they be addressed?
Assistant Concierge Managers often juggle multiple guest requests while ensuring high service standards, which can be challenging during peak periods. Effective time management, clear communication, and proactively anticipating guest needs are key to overcoming these challenges. Collaborating closely with other departments and training team members to handle high-pressure situations smoothly also helps maintain excellent guest experiences. Embracing feedback and continuously updating local knowledge can further enhance service quality and guest satisfaction.
What is the difference between Assistant Concierge Manager vs Concierge Supervisor?
| Aspect | Assistant Concierge Manager | Concierge Supervisor |
|---|---|---|
| Credentials | Customer service experience, hospitality certifications often preferred | Customer service experience, hospitality background |
| Work Environment | Hotels, luxury residences, resorts | Hotels, luxury properties, cruise ships |
| Employer & Industry | Hospitality industry, luxury service providers | Hospitality industry, hotel management |
| Search & Comparison Intent | Roles involving assisting guests and managing concierge teams | Roles focused on supervising concierge staff and operations |
The Assistant Concierge Manager and Concierge Supervisor roles both operate within the hospitality industry, focusing on guest services. The Assistant Concierge Manager typically has broader responsibilities, including supporting the concierge team and handling guest inquiries, while the Concierge Supervisor mainly oversees daily operations and staff management. Both positions require customer service experience and are found in similar work environments, but their scope and focus differ slightly.
Do assistant concierge managers make good money?
Assistant concierge managers typically earn a salary that varies based on location, experience, and the size of the establishment, with median wages often ranging from $35,000 to $55,000 annually. They may also receive benefits such as health insurance and paid time off, and earning potential can increase with additional responsibilities or certifications in hospitality management.
How much do assistant concierge managers make?
Assistant concierge managers typically earn between $35,000 and $55,000 annually, depending on experience, location, and the size of the establishment. They often require strong customer service skills and familiarity with hotel or hospitality operations. Salaries can vary based on the complexity of duties and certifications held.
What are popular job titles related to Assistant Concierge Manager jobs in Alberta?
For Assistant Concierge Manager jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Assistant Concierge Manager jobs in Alberta look for?
The top searched job categories for Assistant Concierge Manager jobs in Alberta are:
Job description
Company Description
Additional Information
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Job DescriptionWe’re looking for a culturally fluent, experience-driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and effortlessly curated. In this role, you will manage multi-property stays across Canada’s Western Mountain Collection, for a global clientele who value individuality, insider access, and seamless journeys over traditional formality.
You are not just booking rooms, you are shaping experiences, connecting our hotels within the destination, and bringing a guest’s lifestyle to life across every touchpoint.
What You’ll Be Doing:
Dual reporting into a Team Leader and the property Reservation Manager, responsibilities and essential job functions include but are not limited to the following:
- Manage complex, multi-property reservations, ensuring flawless coordination across all hotels within the destinations
- Serve as a primary point of contact for high-net-worth guests, travel advisors, and concierge partners.
- Maintain a high-touch service approach, anticipating needs and exceeding expectations at every interaction.
- Build long-term relationships with repeat guests and travel partners
- Book and enter room reservation requests using the Property Management System
- Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special arrangements are executed.
- Other duties as assigned
Your experience and skills include:
- Previous experience in luxury hospitality, reservations, or concierge services
- Proven experience handling high-net-worth or VIP clientele
- Strong understanding of luxury hotel brands, destinations, and global travel trends
- Discretion and professionalism when handling sensitive guest information
- Exceptional verbal and written communication skills
- Proficiency in reservation systems Opera Cloud & Microsoft Office applications is an asset.
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Additional Information
Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,
- Starting rate of Pay: $ 26.21 per hour
- Subsidized staff accommodation assistance provided
- One complimentary meal per shift in our staff cafeteria
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com
Want to learn more about this opportunity? View the complete job description by clicking this link: Multi-Property VIP & Luxury Reservations Specialist
#CMWRLeadership
About Fairmont
Sourced by ZipRecruiter
Fairmont is a leading company, located in Phoenixville, Pennsylvania in the United States. The company thrives in the manufacturing industry, focusing on producing high-quality industrial equipment. Since its establishment, Fairmont has consistently delivered on its commitment to innovation, efficiency, and sustainability. Their products range from specialized machinery and tools to comprehensive industrial systems, making them an essential service in the industrial sector.
Industry
Finance and insurance
Company size
51 - 200 Employees
Headquarters location
Frederick, PA, US
Year founded
1971