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Assistant Call Jobs in Nevada (NOW HIRING)

OneStopRecruiting

Medical Assistant (MA)

Las Vegas, NV

$19 - $22/hr

Medical Assistant (MA) Las Vegas, NV Overview: Our growing multi-specialty practice in Las Vegas is ... This role offers long-term stability and professional growth with no call requirements. Position ...

CT Assist

CRNA, Locums

Elko, NV · On-site

$250/hr

Weekend call is Friday 3pm to Monday 7am. * Outpatient, Inpatient * Provider must be licensed in Nevada or hold an IMLC license at the time of joining. * EMR: MEDHOST * Location: Nevada KEYWORDS ...

LIBERTY DENTAL

Supervisor, Member Services

Las Vegas, NV · On-site

Support recruiting and staffing efforts in partnership with Human Resources and staffing agencies. * Assist with call center operations and Help Desk activities as needed. * Participate in continuous ...

New

Lyle Health

Neurosurgery Physician Assistant

Reno, NV · On-site

$99K - $135K/yr

Excellent work-life balance with a shared call schedule of approximately 4 to 5 days per month ... Physician Assistant or Nurse Practitioner license. • Proficient in using Electronic Medical ...

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All JobsCall JobsAssistant Call JobsAssistant Call Jobs in Nevada

Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Nevada?

The most popular types of Call jobs in Nevada are:

What cities in Nevada are hiring for Assistant Call jobs?

Cities in Nevada with the most Assistant Call job openings:

Assistant Call jobs near you

Call Center/Referral Specialist

ORTHOPAEDIC INSTITUTE OF HENDERSON L L P

Henderson, NV • On-site

$17 - $20/hr

Full-time

Re-posted 7 days ago

Job description

About the Role

Orthopaedic Institute of Henderson (OIH) is seeking a reliable and organized Call Center/Referral Specialist to support patient care coordination and our clinical team.

This position manages inbound and outbound calls, schedules appointments, processes referrals and medical records, verifies insurance eligibility, and delivers excellent customer service—all while maintaining accuracy, confidentiality, and a positive patient experience.

Key Responsibilities

Call Management & Scheduling

• Answer calls promptly and professionally; handle outbound scheduling, confirmations, and follow-ups 

• Schedule, reschedule, and cancel appointments accurately based on physician availability 

• Provide appointment reminders and pre-appointment instructions 

• Monitor voicemails, document messages, and complete timely follow-up

Referral & Insurance Processing

• Receive, verify, and enter referrals into the EHR 

• Coordinate with the medical team for timely referral processing 

• Verify insurance eligibility and coverage prior to appointments 

• Confirm co-pays, authorizations, and benefits; communicate issues to patients 

• Update insurance and eligibility information in patient records

Medical Records & Billing Support

• Process medical record requests in full HIPAA compliance 

• Retrieve and fulfill records for patients, insurers, and third parties 

• Contact patients regarding outstanding balances professionally and courteously

Patient Communication & Coordination

• Provide clear information on office policies, procedures, and services 

• Assist patients with insurance benefits and potential out-of-pocket costs 

• Maintain accurate demographic, appointment, referral, and insurance data in the EHR 

• Collaborate with physicians, medical assistants, and administrative staff 

• Support front desk operations as needed

Qualifications

• High school diploma or equivalent required; medical office training preferred 

• Prior medical office, call center, or referral experience strongly preferred 

• Strong verbal and written communication skills with a professional, empathetic phone manner 

• Familiarity with EHR systems and insurance portals preferred • Knowledge of HIPAA and commitment to patient confidentiality 

• Excellent organization, attention to detail, and ability to multitask 

• Proficiency with Microsoft Office and ability to learn new systems quickly

What We Offer

• Competitive hourly wage based on experience 

• Supportive team environment in a growing orthopedic practice 

• Opportunity to build skills in referrals, insurance, and patient coordination 

• Consistent weekday schedule

Orthopaedic Institute of Henderson is an equal opportunity employer.