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Assistant Call Jobs in Kentucky (NOW HIRING)

ONEOK, Inc.

$50 - $76/hr

Research excavation activity** using State One Call systems, GIS, and ticketing tools to assist Operations and respond to landowner inquiries.* **Generate and distribute productivity and compliance ...

Colorado PA

$105 - $145/hr

Physician Assistant - Urology (Full-Time) Signature Healthcare is seeking a full-time Physician ... While hospital call is not a requirement of this position, PAs who are interested in additional ...

New

Ambu

$110 - $140/hr

Physician Assistant - Urology (Full-Time) Signature Healthcare is seeking a full-time Physician ... While hospital call is not a requirement of this position, PAs who are interested in additional ...

Posted today

Ambu

$83 - $138/hr

Approximately five call shifts per month * No APP supervision responsibilities Practice & Cases ... First assist on robotic urology procedures * Physician collaboration available for urologic ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Kentucky?

The most popular types of Call jobs in Kentucky are:

What cities in Kentucky are hiring for Assistant Call jobs?

Cities in Kentucky with the most Assistant Call job openings:

Assistant Call jobs near you

RN First Assist, Surgery, 6:30a-3p, *Call Required*

Norton Healthcare

Louisville, KY

Full-time

Re-posted 17 days ago

Norton Healthcare rating

7.4

Company rating: 7.4 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

267th of 898 rated healthcare providers

Job description


RN First Assist, Surgery, 6:30a-3p, *Call Required*
Responsibilities

The RN First Assist is a specially trained individual who under the supervision/delegation of a surgeon, may perform tasks to include but not limited to the following: using instruments and medical devices, providing surgical site exposure, handling and/or cutting tissue, providing hemostasis, suturing, and wound management.

As an employee, you will have access to a variety of programs to enhance your experience and well-being, including learning and career growth opportunities, an employee wellness program, employee resource groups, and volunteer opportunities.

You may be eligible for some of our programs:

  • Tuition Assistanceto aid with school costs.
  • Relocation Assistance to help you make the Louisville Metropolitan or Southern Indiana area your new home.
  • Encompass Program: Supports new graduate nurses during transition from the role of student to practicing nurse, helping them gain confidence and develop professional relationships in the process.
  • Employee Referral Incentive to support your networking and help others join our team.
  • Comprehensive Benefits to choose from to support your needs.
  • Retention Incentive Program: Designated Units may qualify for additional incentive payments

Qualifications

Required:

  • One year RN experience
  • Bachelor of Science in Nursing
  • RNAS-C (Registered Nurse Assistant at SurgeryCertified) & CRNFA (Certified Registered Nurse First Assist) OR Hold and maintain a certification by one (1) of the following:The National Commission for the Certification of Surgical Assistants (NCCSA) OR The National Board of Surgical Technology and Surgical Assisting (NBSTSA) AND Demonstrate State Certification as Applicable (Required in KY, not IN)

  • Must have hospital and/or payer credentialing completed before functioning in this role

Desired:

  • Three years of RN experience in surgical services

PIa8b28330a8b0-31181-38804719

What Norton Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Norton Healthcare logo

About Norton Healthcare

Sourced by ZipRecruiter

Norton Healthcare is a not-for-profit hospital and health care system and is Louisville's second largest employer, with more than 18,000 employees, over 1,700 employed medical providers and approximately 2,000 total physicians on its medical staff. The system includes six hospitals (five in Louisville and one in Madison, Indiana) with 1,993 licensed beds, eight outpatient centers, 18 Norton Immediate Care Centers, eight Norton Prompt Care at Walgreens clinics and an expanded telehealth program. It provides care at more than 340 locations throughout Kentucky and Southern Indiana.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1988

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