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Assistant Call Jobs in Kentucky (NOW HIRING)

VyStar Credit Unions

$90 - $130/hr

Support the ABM in providing ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.

360care

Customer Call Center Specialist

Louisville, KY · On-site

$15 - $19.25/hr

Promptly and professionally answer incoming calls, ensuring excellent customer service. * Assist ... Maintain accurate and up-to-date call logs and customer records. * Collaborate with team members to ...

Serco

Call Center Rep - Temporary

Louisville, KY · On-site

$15 - $19.25/hr

... Assistant Project Management, supervisory and team lead roles. As well as experience in benefits ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Trustmark

Call Center Representative II

Frankfort, KY · On-site

$22 - $31.79/hr

... call resolution; documents the customer interaction in the appropriate systems. Key ... Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up ...

Nysurgeon

$300 - $400/hr

Seeking an experienced surgeon (MD/DO) for an Assistant Only role in adult cardiac surgery. This ... Call Coverage: Participate in a structured call schedule to support emergencies, after-hours, and ...

Ambu

$96 - $138/hr

Urology NP locums in North Carolina with a fixed weekly schedule and no call, working as first assist in the OR only. Practice Setting * Inpatient, adults only * OR role is first assist only, no ...

New

Glsauto

$60 - $95/hr

Analyze reports, call outputs, and performance metrics to identify compliance risk, strategy ... compliance * Assist with the development, testing, and implementation of new operational tools ...

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Showing results 21-40

All JobsCall JobsAssistant Call JobsAssistant Call Jobs in Kentucky

Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Kentucky?

The most popular types of Call jobs in Kentucky are:

What cities in Kentucky are hiring for Assistant Call jobs?

Cities in Kentucky with the most Assistant Call job openings:

Assistant Call jobs near you

TeleCats-Call Center Representative

University of Kentucky

Lexington, KY • On-site

$12/hr

Other

Posted 3 days ago

New

University Of Kentucky rating

7.5

Company rating: 7.5 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

316th of 631 rated colleges and universities

Job description

Posting Details
Posting Details
Job Title
TeleCats-Call Center Representative
Requisition Number
DU14729
Department Name
1B510:Undergraduate Admissions
Work Location
Lexington, KY
Salary Range
$12.00 / hour
Type of Position
Student
Position Time Status
Part-Time
Required Education
Currently enrolled as a student at UK
Required Related Experience
n/a
Required License/Registration/Certification
n/a
Physical Requirements
Sitting for the duration of the shift.
Shift
Monday-Thursday 1-5pm, 16 hours per week on average.
Shifts will vary within this time frame.
Job Summary
You must be a UK undergraduate student to apply for this position.
Assist the Office of Undergraduate Admissions in calling prospective students to gauge their interest in UK and answer questions about student life on campus. Other duties include assisting with light office tasks such as mailing information and stuffing bags for recruitment events.
For questions, please contact: Rebecca Blanton, Call Center Director and Office Manager, rebeccablanton@uky.edu 859-257-7151
Only Undergraduate students may apply for this position.
This position is also Federal Work-Study eligible, if you qualify
Skills / Knowledge / Abilities
MS Office and Typing Skills
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Prefer customer service or related experience.
Deadline to Apply
09/11/2026
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

What University Of Kentucky employees say

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University of Kentucky logo

About University of Kentucky

Sourced by ZipRecruiter

The University of Kentucky (UK), the state's flagship university, was founded in 1865 and its beautiful, sprawling campus, nestled in downtown Lexington, now covers over 900 acres and is home to more than 30,000 students and approximately 13,500 employees. The trees and beautifully manicured greenspaces are a source of pride for the university and combine to create an impressive oasis amidst the busy cityscape that surrounds it.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Lexington, KY, US

Year founded

1865

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