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Assistant Call Jobs in Georgia (NOW HIRING)

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Call Center Specialist I (Direct Hire)

Alpharetta, GA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

Handle high-volume inbound/outbound calls (100+ calls per day) * Assist customers with banking ... Meet/exceed KPIs including call quality, productivity, and customer satisfaction * Accurately ...

VyStar Credit Union

Branch Vice President

Suwanee, GA

  • Retirement

Support the ABM in providing ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.

MCI Careers

Call Center Agent (Hiring Immediately)

Savannah, GA

$11.50 - $15.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to assist with customer service questions, and up-sell customers on new products and services ... Ensure first call resolution through problems solving and effective call handling * Research ...

MCI Careers

Call Center Agent (Hiring Immediately)

Savannah, GA · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... to assist with customer service questions, and up-sell customers on new products and services ... Ensure first call resolution through problems solving and effective call handling * Research ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the most commonly searched types of Call jobs in Georgia?

The most popular types of Call jobs in Georgia are:

What cities in Georgia are hiring for Assistant Call jobs?

Cities in Georgia with the most Assistant Call job openings:

Assistant Call jobs near you

Diesel Technician/Mechanic - Roadside Assistance

Penske

Kennesaw, GA

$26.25 - $32.79/hr

Full-time

Posted 24 days ago

Job description

3011 Barrett Lakes Blvd Kennesaw GA 30144
Position Summary: 
This diesel technician/mechanic position at Penske is focused on providing top service to our customers who have roadside assistance needs. This position will be responsible for being able to diagnose and repair all types of maintenance issues on the truck in all weather conditions in the safest manner on the side of the road.

 
Qualified candidates will have prior, demonstrated experience in tractor trailer repair and have proficiency in the use of all types of repair tools. Individuals must be willing to drive a Penske Road Assist vehicle that is outfitted with tools and supplies.

 
Major Responsibilities:
Respond timely to road assist calls and repair units by identifying and determining: 1) parts requiring replacement, and 2) warrantable repairs, documented appropriately.
Perform diagnostics and non-road assist call repairs that can be dropped quickly, as needed.
Restock rapid assist vehicle with tools, parts, tires, or anything else required to perform an effective road assist.
Perform maintenance or repairs to road assist vehicle as required.
When not out on road calls, assist with designated in-shop repairs as directed by supervisor.
Other projects and tasks as assigned by supervisor

Shift Premiums - 2nd ($2.50) 3rd ($3.50) Weekends ($2.50)
  • Second shift start times after 11am are eligible for $2.50 per hour shift differential on top of base pay
  • Third shift start time after 9pm are eligible for $3.50 per hour shift differential on top of base pay 
Salary: $26.25 - $32.79 hourly / negotiable
 
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
2-4 years practical experience with tractor trailer maintenance required
High school diploma or equivalent required
Vocational/Technical or certification preferred
Specialized training in the repair and replacement of vehicle components preferred
Proficiency in the use of shop tools required
Current CDL license with air brake certification required. Applicants must be domiciled in the U.S. and licensed in their state of residence.
Basic computer skills preferred for data entry into maintenance systems.
Ability to work in non-climate controlled conditions required
The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
Regular, predictable, full attendance is an essential function of the job
As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years. Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.
Willingness to travel as necessary within the district (customers yards, close geographical area and training sites), work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.  Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. 
The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. 
The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
The associate must be able to safely work in all weather conditions.
Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. This position also requires the ability to push/pull truck tires on a regular basis that exceed 100 pounds.



Penske is an Equal Opportunity Employer.

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