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Assistant Call Jobs in California (NOW HIRING)

Milan Institute

Call Center Agent

Visalia, CA · On-site

$15.25 - $20/hr

The ideal candidate will handle inbound and outbound calls, assist customers with inquiries ... Update customer records and document call details in the system. * Meet or exceed key performance ...

Ganahl Lumber Co

Will Call Clerk

San Juan Capistrano, CA · On-site

$18 - $20/hr

We are seeking a friendly and competent Will Call Clerk to assist with customer orders and complete a range of day-to-day administrative duties. You will be responsible for answering the telephone ...

Innergy

Call Center Representative

Van Nuys, CA · On-site

$24.28 - $27/hr

What You'll Do * Assist Members within a Call Center / Contact Center environment. * Maintain a high level of Member service, etiquette, knowledge and solutions. * Assist Members with balance ...

Ganahl Lumber Co

Will Call Clerk

San Juan Capistrano, CA · On-site

$18 - $20/hr

We are seeking a friendly and competent Will Call Clerk to assist with customer orders and complete a range of day-to-day administrative duties. You will be responsible for answering the telephone ...

LAPFCU

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

What You'll Do * Assist Members within a Call Center / Contact Center environment. * Maintain a high level of Member service, etiquette, knowledge and solutions. * Assist Members with balance ...

INNERGY

Call Center Representative

Van Nuys, CA · On-site

$16.75 - $20.75/hr

What You'll Do * Assist Members within a Call Center / Contact Center environment. * Maintain a high level of Member service, etiquette, knowledge and solutions. * Assist Members with balance ...

Innergy

Call Center Representative

Van Nuys, CA

$16.75 - $20.75/hr

What You'll Do * Assist Members within a Call Center / Contact Center environment. * Maintain a high level of Member service, etiquette, knowledge and solutions. * Assist Members with balance ...

CRA MSO LLC

Call Center Representative

Chula Vista, CA · On-site

$16 - $19.50/hr

Call Center Representative Come Join Our Team! We are a fun fast paced Ophthalmology practice, in ... Identifying urgent calls and escalating to Providers, Managers and Technicians. * Assist with new ...

TAD PGS, Inc.

Call Center Agent

El Segundo, CA · Remote

$16 - $21/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

Tad PGS

Call Center Agent

El Segundo, CA · On-site

$25/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

TAD PGS, Inc

Call Center Agent

El Segundo, CA · On-site

$21/hr

Handle inbound and outbound customer interactions professionally and efficiently * Assist customers ... Previous call center, customer service, or contact center experience preferred * Must have a ...

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

Coaching the team via call monitoring and observations. * Assist in staff evaluation for annual reviews with documented feedback. * Ensure the call center meets all compliance and regulatory BSA ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in California?

The most popular types of Call jobs in California are:

What cities in California are hiring for Assistant Call jobs?

Cities in California with the most Assistant Call job openings:

Assistant Call jobs near you

Call Center Representative

Commonwealth Central Credit Union

San Jose, CA • On-site

$24.25 - $30.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Call Center Representative

At CommonWealth, we serve the financial needs of more than 40,000 people who live or work in Santa Clara County. We are seeking candidates who share our value and commitment to building stronger communities through financial health – one member at a time. In addition to a competitive base salary, our compensation package includes:

  • 13 paid holidays
  • 17 days of Paid Time Off (PTO) during first year of employment
  • Up to 2% discounts on loans--including first mortgages*
  • 401(k) Plan with Company Match
  • Medical, dental, vision insurance
  • Long-term disability insurance
  • Life insurance
  • Voluntary insurance
  • Employee assistance program
  • Financial Wellness benefits and resources
  • Tuition reimbursement and more

We are currently accepting applications for a full-time Call Center Representative at our San Jose Corporate Office. As a Call Center Representative, your major responsibilities will include:

  • Provide compassionate guidance to help our members enhance their financial well-being.
  • Assist members and potential members with their telephone requests; answer questions about products and services; resolve problems that are within authority to resolve such as review deposits made through remote delivery channels for release of funds; refer problems that are beyond authority to supervisor, along with recommendations.
  • Assist members with all transactions, including opening accounts, loan payments, cash advances, and payments by phone in a timely manner while providing compassionate, courteous and accurate service.
  • Provide technical support for all inquiries associated with current and future online services (i.e online banking, bill payment).
  • Research and resolve plastic card problems. Review transactions and fraud alerts.

Our ideal candidate will have at least six months to two years of similar or related experience. Exceptional customer service skills are required, as well as excellent listening and telephone skills. Outstanding verbal communication skills required. A professional appearance and demeanor are required. Prior experience working in a credit union or bank strongly preferred. Pay Range: $24.25/hour - $30.25/hour; based on skills and experience.

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