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Assistant Call Jobs in Arkansas (NOW HIRING)

Skilled nursing facility

Maintenance Assistant

Little Rock, AR · On-site

$14.50 - $18.25/hr

Duties and Responsibilities: * Assist with landscaping tasks, mowing, trimming, planting, etc ... Repair call systems, cords, call bells, bed alarms, chair alarms. * Perform commercial washer and ...

The Springs

Certified Nursing Assistant (CNA)-

Searcy, AR · On-site

$15.50 - $16.50/hr

Certified Nursing Assistant (CNA) The Springs of Searcy | 1205 Skyline Dr, Searcy, AR 72117 Call HR at 501-268-6188 for an on-the-spot interview $1,200 Sign-On Bonus | Daily Pay Available | All ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Arkansas?

The most popular types of Call jobs in Arkansas are:

Assistant Call jobs near you

Remote Quality Assurance Agent-Texas, Arkansas, or Oklahoma

Secured Assist LLC

Texarkana, AR • Remote

$15.36/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

***Please apply on our website at SecuredAssist.com/Careers***

Quality Assurance Agent

Job Summary

  • Monitor and Evaluate call center activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

  • Maintain and update databases, scorecards, reports and documents with high degree of accuract.

  • Identify accounts requiring escalations, escalating immediately if warranted.

  • Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

  • Demonstrate and maintain appropriate judgement with confidential information

  • May perform other functions as requested by management within scope of level or occassional support of lower-level functions as business/volume needs require.

Qualifications

  • Accurate data entry skills

  • Strong interpersonal and communication skills.

  • High integrity & professionalism with the ability in all situations to maintain a customer service demeanor.

  • Self managed and focused to maintain high levels of productivity in a work from home environment.

  • Ability to follow all rules, guidelines, policies and procedures in all situations.

  • Ability to read, write, and speak English fluently.

Working from Home Requirements:

Home Office:

  • Personal Mobile Device

  • High speed internet connection with the ability to connect to your Secured Assist assigned system utilizing a connection/ethernet cable:

  • The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered ?high speed? your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.

Salary/Benefits

  • $15.36 P/Hour + health and welfare benefit of $4.93 P/Hour

  • Medical, Dental, Vision Plans available

  • 11 Paid Federal Holidays

  • Paid sick time and Paid vacation time

Secured Assist, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.