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Assistant Call Jobs in Arkansas (NOW HIRING)

Bank OZK

Assistant Manager-Call Center

Little Rock, AR · On-site

Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established ...

ClearanceJobs

Call Center Rep - Temporary Jobs

Little Rock, AR · On-site

$15.25 - $19.25/hr

Call Center Representative Position Description & Qualifications Looking for a customer service ... Assistant Project Management, supervisory and team lead roles. As well as experience in benefits ...

New

Uasys

Maintenance Call Center Operator

Little Rock, AR · On-site

$34K/yr

... assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the ... OPS | Campus Operations TSS Call Center Department's Website: Summary of Job Duties: The ...

MCI Careers

AR

$14.75 - $18.50/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Answer inbound and/or make outbound customer calls professionally and courteously. * Assist ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR

$14.25 - $17.75/hr

... Assist the sales team by setting appointments and keeping our CRM (customer management system) in tip-top shape Be a key part of our customer experience, making sure everyone who contacts us feels ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

... Assist the sales team by setting appointments and keeping our CRM (customer management system) in tip-top shape Be a key part of our customer experience, making sure everyone who contacts us feels ...

McLarty Daniel CDJRF

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

... Assist the sales team by setting appointments and keeping our CRM (customer management system) in tip-top shape Be a key part of our customer experience, making sure everyone who contacts us feels ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR

$14.25 - $17.75/hr

... Assist the sales team by setting appointments and keeping our CRM (customer management system) in tip-top shape Be a key part of our customer experience, making sure everyone who contacts us feels ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

... Assist the sales team by setting appointments and keeping our CRM (customer management system) in tip-top shape Be a key part of our customer experience, making sure everyone who contacts us feels ...

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Assistant Call information

What is an assistant call?

Assistant Call jobs typically involve supporting a call center or customer service team by handling incoming or outgoing calls, responding to customer inquiries, and ensuring that issues are resolved efficiently. People in these roles may also assist with data entry, scheduling, and providing information about products or services. Assistant Call professionals are expected to communicate clearly, manage multiple tasks at once, and maintain a positive attitude to deliver excellent customer service. These positions are vital in many industries, including retail, healthcare, and finance, where customer interaction is essential.

What does an assistant call do?

As an Assistant Call professional, your daily responsibilities often include supporting call center agents by managing call queues, assisting with customer inquiries, updating records in the system, and escalating complex issues to supervisors when necessary. You may also be tasked with monitoring call quality, preparing reports on call metrics, and helping new team members with onboarding or training. Collaboration with other assistants, agents, and supervisors is common to ensure efficient operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as an assistant call?

To thrive as an Assistant Call Center Representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is important, and some employers may require training in specific platforms. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with team members. These skills are crucial for delivering excellent customer service, maintaining client satisfaction, and supporting overall call center efficiency.

What is the difference between Assistant Call vs Customer Service Representative?

AspectAssistant CallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma; often additional certifications
Work EnvironmentCall centers, office settingsCall centers, retail, corporate offices
Employer & Industry UsageCustomer support, telecommunication companiesRetail, banking, tech companies
Common Search & ComparisonYesYes

Assistant Call roles typically focus on handling inbound or outbound calls with basic customer support, often requiring minimal certifications. Customer Service Representatives may have broader responsibilities, including problem-solving and account management, and sometimes require additional certifications. Both roles are common in call centers and customer support industries, but Assistant Call positions are generally entry-level and more focused on call handling.

What are the most commonly searched types of Call jobs in Arkansas?

The most popular types of Call jobs in Arkansas are:

Assistant Call jobs near you

Remote Call Center Supervisor-Texas, Arkansas, or Oklahoma

Secured Assist LLC

Texarkana, AR • Remote

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

***Please apply on our website at SecuredAssist.com/Careers***

Call Center Supervisor

Job Summary

  • Ensures effective day-to-day supervision and leadership of CSRs consistently to deliver a positive borrower experience, accurately resolve borrower inquiries and achieve high quality assurance metrics.

  • Provides a positive work environment by the reinformcement of the values, mission and vision of the organization and foster engaged, empowered employees with a sense of job performance, ownership and accountability.

  • Monitors and maintains individual CSR and team KPI and productivity standards.

  • Delivery of daily and weekly coaching, develoment and feedback to CSRs regarding overall work performance.

  • Uses sound judgement for appropriate resolution or escalation

  • Following all guidelines, rules, and policies for both our agency and our clients- also ensure that all assigned employees are doing the same.

  • Responsible for reviewing and approving team's time recording to ensure accuracy 

Qualifications

  • Call center and supervisor work experience preferred, but not required.

  • Strong interpersonal and communication skills.

  • High integrity & professionalism with the ability in all situations to maintain a customer service demeanor.

  • Self managed and focused to maintain high levels of productivity in a work from home environment.

  • Ability to follow all rules, guidelines, policies and procedures in all situations.

  • Ability to read, write, and speak English fluently.

Working from Home Requirements:

Home Office:

  • Personal Mobile Device

  • High speed internet connection with the ability to connect to your Secured Assist assigned system utilizing a connection/ethernet cable:

  • The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered ?high speed? your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.

Salary/Benefits

  • Competitive Hourly pay and additional $4.93/Hr Health and Welfare Benefit

  • Medical, Dental, Vision Plans available

  • 11 Paid Federal Holidays

  • Paid sick time and Paid vacation time

Secured Assist, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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