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Call Associate Jobs in Arkansas (NOW HIRING)

Trustmark

Call Center Representative II

Little Rock, AR · On-site

$22 - $31.79/hr

Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll ... call resolution; documents the customer interaction in the appropriate systems. Key ...

New

McLarty Daniel Nissan

Automotive Call Center

Rogers, AR · On-site

... associate or bachelor's degree preferred. What we offer includes a competitive base package with performance-based bonuses; a comprehensive benefits package, including health, dental, and vision ...

Bank OZK

Assistant Manager-Call Center

Little Rock, AR · On-site

Job Purpose & Scope Supervises call center support staff and provides guidance to ensure day-to-day ... Associate degree preferred. * 1+ year of work experience with core banking software (e.g., Fiserv ...

Trusted Vet

Associate Veterinarian

Camden, AR · On-site

... associate veterinarian full time! If you're looking for a great, local practice in Camden ... to call your work home, apply and let's connect. This is a great opportunity for both an ...

gpac

Associate Veterinarian

Conway, AR · On-site

$115K - $150K/yr

Associate Veterinarian Position I am seeking an Associate Veterinarian for a full-service pet ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

gpac

Associate Veterinarian

Jacksonville, AR · On-site

$115K - $150K/yr

Associate Veterinarian Position I am seeking an Associate Veterinarian for a full-service pet ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

gpac

Associate Veterinarian

Mountain Home, AR · On-site

$115K - $150K/yr

Associate Veterinarian Position I am seeking an Associate Veterinarian for a full-service pet ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

gpac

Associate Veterinarian

Benton, AR · On-site

$115K - $150K/yr

Associate Veterinarian Position I am seeking an Associate Veterinarian for a full-service pet ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

gpac

Associate Veterinarian

Little Rock, AR · On-site

$115K - $150K/yr

Associate Veterinarian Position I am seeking an Associate Veterinarian for a full-service pet ... com, or call me, Wanda at (605) 937-5532 to confidentially discuss details. All qualified ...

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All JobsCall Associate JobsCall Associate Jobs in Arkansas

Call Associate information

What is a call associate?

Call Associates are professionals who handle inbound or outbound calls on behalf of a company, assisting customers with inquiries, complaints, or support needs. They are often the first point of contact between customers and a business, helping to resolve issues, provide information, or process transactions. Call Associates are expected to have strong communication skills, patience, and the ability to manage multiple tasks efficiently. Their role is crucial in maintaining customer satisfaction and representing the company's brand in every interaction.

What are the key skills and qualifications needed to thrive as a call associate?

To thrive as a Call Associate, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and multi-line phone systems is typically required. Patience, problem-solving, and a positive attitude are essential soft skills that distinguish top performers in this role. These competencies ensure effective customer interactions, quick issue resolution, and contribute to overall customer satisfaction and company reputation.

What are some common challenges faced by call associates and how can they be addressed?

Call Associates often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy in information delivery. To address these, many organizations provide comprehensive training in customer service skills, time management, and stress reduction techniques. Additionally, Call Associates are encouraged to utilize support from team leads or supervisors and to make use of internal knowledge bases to ensure they provide accurate and timely responses. Developing strong communication skills and resilience is key to thriving in this fast-paced environment.

What is the difference between Call Associate vs Customer Service Representative?

AspectCall AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often additional certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, retailRetail, banking, tech support
Common Search & Comparison IntentCustomer support, inbound callsCustomer assistance, problem resolution

Both Call Associates and Customer Service Representatives handle customer interactions, but Call Associates typically focus on inbound calls in call centers, while Customer Service Reps may work in various settings including retail and banking. The roles overlap in providing support, but the specific environment and scope can differ.

What are the most commonly searched types of Call jobs in Arkansas?

The most popular types of Call jobs in Arkansas are:

What cities in Arkansas are hiring for Call Associate jobs?

Cities in Arkansas with the most Call Associate job openings:

Call Associate jobs near you

Call Center Supervisor

Paschal Air, Plumbing & Electric

Springdale, AR • On-site

$50K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description

Job Summary
Paschal is looking for a Call Center Supervisor to lead a team of customer service representatives who handle inbound calls, scheduling, and customer inquiries. This role is responsible for coaching agents, monitoring call quality, managing daily workflow, and ensuring an excellent customer experience on every call. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is passionate about developing people and improving performance.
Key Responsibilities
  • Supervise, coach, and motivate a team of call center representatives to meet daily, weekly, and monthly performance goals.
  • Monitor call volume, hold times, and scheduling to ensure adequate staffing and coverage throughout the day.
  • Jump in and personally take calls, chats, and emails alongside the team whenever call volume requires it - this role is expected to work the queue, not just manage it from the sidelines.
  • Conduct call monitoring and quality assurance reviews; provide regular feedback and coaching to improve customer experience and conversion rates.
  • Handle escalated customer calls and resolve complaints professionally and efficiently.
  • Track and report on key call center metrics (call volume, service levels, abandonment rate, average handle time, booking rate, etc) and understand how each impacts the overall customer experience.
  • Build and maintain SOPs (standard operating procedures) for the call center, and keep them updated on an ongoing basis to support training and ensure the team stays aligned on processes and expectations.
  • Assist with hiring, onboarding, and training of new call center staff.
  • Enforce company policies, attendance standards, and performance expectations.
  • Partner with operations and marketing teams to align call handling with business needs and promotions.
  • Identify process improvements to increase efficiency and customer satisfaction.
  • Prepare and lead team meetings, one-on-ones, and performance reviews.
  • Manage staffing and scheduling through peak season, when hours can shift with little notice - this may include early starts, late finishes, or longer days to keep the team covered.
Qualifications
  • 2+ years of experience in a call center or customer service leadership role (supervisor, team lead, or similar).
  • Prior experience in home services, HVAC, plumbing, electrical, or a related industry is a plus.
  • Strong communication, coaching, and conflict-resolution skills.
  • Comfortable working across multiple channels and systems - phone, chat, and email - alongside call center software, CRM systems, and AI-assisted platforms.
  • Experience using AI tools/platforms in a call center setting is a plus; we're a fast-growing, ever-changing environment, so comfort learning and adapting to new technology is a must.
  • Working knowledge of service level metrics and how they impact the overall customer experience.
  • Ability to multitask and stay organized in a fast-paced, high-call-volume environment.
  • Proven ability to lead, motivate, and hold a team accountable to performance standards.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Availability to work flexible and extended hours as business needs require, including early mornings, evenings, and weekends. During peak season, schedules can shift with little notice and may include longer days.

Work Environment
This is a full-time position based in Northwest Arkansas, attendance in person is required.
What We Offer
• Competitive base salary and performance-based incentive opportunity.
• Full benefits package, including medical, dental, vision, and retirement plans.
• A strong, stable organization with aggressive growth plans, and leadership support.
• A privately owned company with long-term leadership stability-not private equity backed.
Paschal Home Services, LLC is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any characteristic protected by applicable federal, state, or local laws.

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