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Assistant Call Center Representative Jobs in Washington

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

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How much do assistant call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for assistant call center representative in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; certifications in customer service or call center software are also beneficial.

What is an assistant call center representative?

An assistant call center representative supports customer service operations by handling inbound or outbound calls, addressing customer inquiries, and resolving issues. They often work under the supervision of a lead or supervisor and may use customer relationship management (CRM) software to document interactions. Strong communication skills and basic computer knowledge are typically required for this role.

What are the most commonly searched types of Call Center Representative jobs in Washington?

The most popular types of Call Center Representative jobs in Washington are:

What cities in Washington are hiring for Assistant Call Center Representative jobs?

Cities in Washington with the most Assistant Call Center Representative job openings:

Assistant Call Center Representative jobs near you
Infographic showing various Assistant Call Center Representative job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Call Center Representative

Home Genius Exteriors

Glen Burnie, MD • On-site

$45K - $60K/yr

Full-time

Medical

Re-posted 26 days ago

Job description

Join Our Winning Team!

Are you hungry for success? Do you thrive in a fast-paced environment where hard work and hustle are rewarded? If you're self-motivated, ready to win, and looking for a career with unlimited growth potential, we want YOU on our team! At Home Genius Exteriors, we don't just hire employees we build champions. Our Inside Sales Reps are the powerhouse behind our marketing department, driving success by connecting with potential clients and setting our sales team up for victory. This is your chance to turn leads into winning results.

What You'll Do:

  • Be the first point of contact: Answer inbound calls with confidence and professionalism.
  • Seal the deal: Overcome objections, build trust, and schedule consultations that lead to big wins.
  • Keep it moving: Organize and document every interaction in our CRM like a pro.
  • Level up your skills: Take what you learn in our paid training program and turn it into unstoppable success.
  • Make an impact: Create positive experiences for every potential customer while crushing your goals.

 What We're Looking For:

  • A winning attitude: Positive, coachable, and ready to hustle.
  • Fearless communicators: You've got the gift of gab and know how to connect with anyone.
  • Natural problem-solvers: Quick on your feet and always two steps ahead.
  • Driven self-starters: You don't need someone looking over your shoulder you bring the fire every day.
  • Passionate learners: Always striving to improve and take on new challenges.

 Why You'll Love It Here:

  • Uncapped earning potential with Weekly Pay: $17.50/hour + bonuses and commissions the more you hustle, the more you earn! 
  • Paid training: We'll teach you everything you need to dominate.
  • Exclusive rewards: Performance-based incentives like bonuses, luxury dinners, and exciting outings.
  • Career growth: This is your launchpad our top leaders started here!
  • Tech advantage: Stay ahead with cutting-edge tools like laptops and tablets.
  • Full benefits: Medical insurance after 30 days + a flexible schedule.

 Schedule:

  • Full-time, in-office (Hyattsville, MD)
  • 8 AM5 PM or 11 AM8 PM, including weekends.

Ready to WIN with us?
If you're ready to turn your hustle into success and grow with a company that rewards your ambition, apply now! This is more than a job it's your next big move.