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Assistant Call Center Representative Jobs in Washington

Serco

Call Center Rep - Temporary

Annapolis, MD · On-site

$15.75 - $19.75/hr

... Assistant Project Management, supervisory and team lead roles. As well as experience in benefits ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Serco

Call Center Rep - Temporary

Herndon, VA · On-site

$16.50 - $20.50/hr

... Assistant Project Management, supervisory and team lead roles. As well as experience in benefits ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Serco

Call Center Rep - Temporary

Washington, DC · On-site

$18 - $22.75/hr

... Assistant Project Management, supervisory and team lead roles. As well as experience in benefits ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

PRISM Vision Group

Call Center Rep

Greenbelt, MD · On-site

$16 - $20/hr

Photocopy, fax, and email documents as requested in a timely manner. Assist patients, physicians and office managers as requested. At PRISM Vision Group, we believe great work deserves great rewards.

The Midtown Group

Be Seen First

REMOTE - Call Center Representative (CSR) - Contract

Washington, DC · On-site

$18 - $19/hr

Join Our Team as a fully remote Call Center Representative...and Make a Difference in Healthcare Access! Are you passionate about helping others and providing exceptional customer service? We are ...

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Assistant Call Center Representative information

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How much do assistant call center representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for assistant call center representative in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started in this role.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.
What are the most commonly searched types of Call Center Representative jobs in Washington? The most popular types of Call Center Representative jobs in Washington are:
Assistant Call Center Representative jobs near you
Infographic showing various Assistant Call Center Representative job openings in Washington as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Bilingual (English-Spanish) Call Center Representative

Addison Group

Tysons, VA • Remote

$24 - $25/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Job Title: Bilingual (English/Spanish) Call Center Representative

Industry: Call Center/Non-profit

Location (city, state): Tysons, VA (Hybrid role after training)

Assignment Type: Contract-to-Hire (long-term contract with potential for conversion)

Pay: $24.00 – $25.00 /hour (Estimated conversion salary: $50,000-$55,000)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Additional Details:

  • Start Date: 1-2 Weeks' After Offer
  • Training takes place onsite for 3–6 weeks (Monday–Friday), then transitions to a hybrid schedule of 2 days onsite/ 3 days remote.
  • Standard schedule: Monday–Friday, 9:00am–6:00pm (1-hour unpaid lunch)

Work Schedule:

  • Full-time, Monday–Friday
  • Onsite for initial training, then Hybrid after completion
  • 9:00am–6:00pm with a 60-minute lunch

About Our Client:

Our client is a nationally recognized organization providing consumer assistance, education, and support services. Their programs help consumers navigate product and service issues while promoting fair business practices. They operate a high-volume contact center and offer structured training, growth opportunities, and a collaborative environment.

Job Description:

Addison Group is seeking a Bilingual (English/Spanish) Call Center Representative for our client. This role supports consumers by guiding them through the dispute resolution process, answering questions, and ensuring proper documentation is collected to move claims forward. This is an excellent opportunity for candidates with strong customer service backgrounds looking to advance within a structured, mission-driven environment.

Key Responsibilities:

  • Provide inbound phone and online support during core business hours, maintaining availability during assigned shifts.
  • Walk consumers through the dispute resolution process, including program eligibility and claim submission steps.
  • Assist consumers in understanding state-specific guidelines and general requirements.
  • Follow up on pending documentation to ensure claims can be opened or advanced.
  • Manage outreach tasks and special projects to support overall service level goals.
  • Refer escalated concerns to leadership when required.
  • Maintain professionalism, accuracy, and empathy in all consumer interactions.

Qualifications:

  • Bilingual proficiency in English and Spanish is required.
  • 4+ years of progressive customer service experience in a web-based or call center environment.
  • Bachelor’s degree preferred.
  • Experience using contact center platforms (e.g., RingCentral, Matterhorn, or similar systems).
  • Background supporting large-scale or enterprise-level customer operations strongly preferred.
  • Strong written and verbal communication skills.
  • Comfortable working in a fast-paced, metrics-driven environment.
  • Solid problem-solving abilities and customer-focused mindset.
  • Ability to learn structured processes, scripts, and regulatory guidelines.

Perks:

  • Comprehensive training program with ongoing development opportunities.
  • Pathway to advance into more complex case management responsibilities (Dispute Resolution Specialist II).
  • Hybrid work flexibility after training.
  • Supportive leadership and team-oriented workplace.
  • Modern office environment with resources that support productivity and collaboration.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.