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Assistant Call Center Representative Jobs in Prosser, WA

GESA CREDIT UNION

Member Contact Center Rep I

Richland, WA · On-site

$17.13 - $29.53/hr

Gesa also offers call center representatives competitive pay and monthly incentives. Role Summary: The Member Contact Center Representative serves the membership through effective communications ...

GESA CREDIT UNION

Member Contact Center Rep I

Richland, WA · On-site +1

$17.13 - $29.53/hr

Gesa also offers call center representatives competitive pay and monthly incentives. Role Summary: The Member Contact Center Representative serves the membership through effective communications ...

TEKsystems

Member Services Representative

Richland, WA · On-site

$20 - $21.50/hr

Skills Customer service, Call center, Customer support, banking Top Skills Details Customer service Additional Skills & Qualifications Bilingual Spanish (nice to have) Ability to organize and ...

TEKsystems

Member Services Representative

Richland, WA

$20 - $21.50/hr

Skills Customer service, Call center, Customer support, banking Top Skills Details Customer service Additional Skills & Qualifications Bilingual Spanish (nice to have) Ability to organize and ...

Tri-City Orthopaedics

Patient Coordinator

Kennewick, WA · On-site

$17.25 - $23/hr

This position is in a fast-paced call center/central scheduling environment that is responsible for ... This position may be occasionally used to provide back-up for Patient Services Representatives.

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All JobsCall Center Representative JobsAssistant Call Center Representative JobsAssistant Call Center Representative Jobs in Prosser, WA

Assistant Call Center Representative information

See Prosser, WA salary details

$10

$17

$24

How much do assistant call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for assistant call center representative in Prosser, WA is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.94 per hour, depending on experience, location, and employer.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; certifications in customer service or call center software are also beneficial.

What is an assistant call center representative?

An assistant call center representative supports customer service operations by handling inbound or outbound calls, addressing customer inquiries, and resolving issues. They often work under the supervision of a lead or supervisor and may use customer relationship management (CRM) software to document interactions. Strong communication skills and basic computer knowledge are typically required for this role.
Assistant Call Center Representative jobs near you

Certified Medical Assistant - Call Center Representative

Prosser Memorial Health

Prosser, WA

$20.88 - $36.21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 hours ago

Job description

FT, 80 hrs/pp, 1.0 FTE; days, Mon.-Fri., 9:30 AM-6 PM, varies as scheduled. 

Job Summary:

The CMA Specialty call center specialist is responsible for providing assistance to providers, clinical staff, call center staff, nurse triage and patients in delivering medical care. Maintains schedules and appointments for specialty clinic providers. Is responsible for checking insurance and making sure all referrals and authorizations are present prior to scheduling. Additionally, the referral coordinator's responsibilities include appointment coordination, patient communication and registering patients. Will work together with other departments and/or organizations to assure all necessary patient information is provided and or obtained, and in electronic format whenever possible.

Education and/or Experience Requirements:

High School Diploma / GED

Graduate of medical assistant program.

General knowledge of office procedures and computer systems.

Preferred: 

1-2 years clinical experience.  

Bilingual in Spanish.

Licensure & Certification Requirements:

Requires current Washington State DOH Medical Assistant-Certified credential.

Must maintain BLS certification.


Compensation & Benefits

  • Pay Range: $20.88 - $36.21
  • Excellent health, dental, and vision benefits
  • Retirement plan with employer contributions
  • Generous paid time off


Why Prosser?

Prosser Memorial Health is proud to be the ONLY Critical Access Hospital in Washington State with a 5-Star CMS rating and ranked among the Top 10 Recommended Hospitals in Washington.


Community Highlights:

  • Friendly, welcoming community at the heart of Washington wine country
  • 300 days of sunshine with easy access to the Yakima River and outdoor recreation
  • Just 30 minutes from the Tri-Cities (Pasco, Kennewick, Richland) and the Tri-Cities Airport (PSC)
  • Cost of living 18% lower than the national average
  • Quick 30-minute flights to Seattle, WA, or Portland, OR
  • National recognition:
  • #1 Best Suburbs to Buy a House in WA (Niche)
  • #1 Best Places to Live in WA (AreaVibes)
  • #1 Most Secure Mid-Sized City in the U.S.


Join Our Team!

At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission. Whether you’re an experienced professional or a new graduate, this is an opportunity to grow your career in a supportive environment, with state-of-the-art facilities and an outstanding team.



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