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Assistant Call Center Representative Jobs in Washington

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How much do assistant call center representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for assistant call center representative in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; certifications in customer service or call center software are also beneficial.

What is an assistant call center representative?

An assistant call center representative supports customer service operations by handling inbound or outbound calls, addressing customer inquiries, and resolving issues. They often work under the supervision of a lead or supervisor and may use customer relationship management (CRM) software to document interactions. Strong communication skills and basic computer knowledge are typically required for this role.

What are the most commonly searched types of Call Center Representative jobs in Washington?

The most popular types of Call Center Representative jobs in Washington are:

What cities in Washington are hiring for Assistant Call Center Representative jobs?

Cities in Washington with the most Assistant Call Center Representative job openings:

Assistant Call Center Representative jobs near you
Infographic showing various Assistant Call Center Representative job openings in Washington as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Call Center Representative

Advantia Health

Chevy Chase, MD • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD location. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.
Job Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
  • Serves patients by greeting and helping them on the telephone, scheduling appointments, and maintaining records and accounts.
  • Welcomes patients and visitors on the telephone; serves as the first touchpoint between the patient and the practice.
  • Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
  • Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.
  • Comforts patients by anticipating patients' anxieties, and answering patients' questions.
  • Manages high volume of inbound and outbound calls in a timely manner.
  • Identifies customers' needs, clarifies information, researches issues and provides solutions and/or alternatives.
  • Maintains proper message documentation of patients' requests and forwards to the appropriate party.
  • Reads, understands and responds to all incoming Portal messages via Athena EMR system.
  • Reads and files all incoming referrals for potential new patients along with performing outreach calls to provide an appointment.
  • Builds sustainable relationships and engages customers by taking the extra mile.

Qualifications:
  • High school diploma or GED required; Associate's degree preferred.
  • Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
  • Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Able to occasionally travel during the work week.

Benefits & Compensation:
  • Health, Dental, and Vision Insurance
  • Health Savings Account (HSA) and Flexible Savings Account (FSA) Option
  • 401k Retirement Plan + company provided match after 1 year of employment
  • Life and Disability Insurances
  • Paid holidays & PTO
  • Compensation Range: $19.00-$23.00/hr

Please note compensation is based on years of experience.
About Reiter, Hill & Johnson:
Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment. For over forty years we have helped women in the Washington, DC metropolitan area deliver healthy babies and live healthier lives. Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause. Learn more at: www.rhjn-obgyn.com.
About Advantia Health:
To provide the highest quality patient care available, Reiter, Hill & Johnson is partnered with Advantia Health. Advantia is transforming healthcare for all women - setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.
Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.
Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.

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