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Assistant Call Center Representative Jobs in Washington

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead ... OTHER DUTIES: * Assist with developing, coordinating and recommending changes for the improvement ...

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Assistant Call Center Representative information

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How much do assistant call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for assistant call center representative in Washington is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

How do I become an assistant call center representative with no experience?

To become an assistant call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers provide on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started in this role.

What are some common challenges faced by assistant call center representatives, and how can they be managed effectively?

Assistant Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining accuracy while multitasking. To manage these effectively, it's important to develop strong communication and active listening skills, stay organized, and follow established protocols. Many organizations provide training and support, and teamwork is encouraged so representatives can share strategies and solutions for common issues.

What does an assistant call center representative do?

An Assistant Call Center Representative supports customers by answering phone calls, responding to inquiries, and providing information about products or services. They often assist with troubleshooting issues, processing orders, and documenting customer interactions. Additionally, they may support senior representatives and ensure that customer concerns are addressed promptly and professionally. Their role is critical in maintaining customer satisfaction and upholding the company’s reputation.

What is the difference between Assistant Call Center Representative vs Customer Service Representative?

AspectAssistant Call Center RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; basic computer skillsHigh school diploma; communication skills
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or online support
Employer & Industry UsageCustomer support, telecommunication, techRetail, banking, hospitality, tech
Common Search & ComparisonOften compared for entry-level support rolesMore general, broader customer service roles

The Assistant Call Center Representative typically handles basic customer inquiries and support tasks within call centers, often requiring minimal certifications. Customer Service Representatives have similar roles but may work across various industries like retail or banking, often with broader responsibilities. Both roles focus on customer interaction, but the Assistant Call Center Representative is more specialized for call center environments.

What are the key skills and qualifications needed to thrive as an assistant call center representative, and why are they important?

To thrive as an Assistant Call Center Representative, you need excellent verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is usually required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These competencies are vital for delivering efficient, high-quality customer service and maintaining positive client relationships in a fast-paced environment.
What are the most commonly searched types of Call Center Representative jobs in Washington? The most popular types of Call Center Representative jobs in Washington are:
Assistant Call Center Representative jobs near you
Infographic showing various Assistant Call Center Representative job openings in Washington as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,197 per year, or $20.3 per hour.

Call Center Representative

Neighborhood Health

Alexandria, VA • On-site

$17 - $21.25/hr

Other

Re-posted 2 days ago

Job description

PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone.
Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health.
DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job).
  • Greets patients as they contact the center by telephone.
  • Schedule appointments as per established policies and procedures.
  • Answer all incoming calls and route them to the appropriate staff as needed.
  • Register all patients per registration protocols over the phone.
  • Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time.
  • Respond to patients' inquiries, requests, and disputes over the phone and route it to the appropriate department or staff.
  • Explain the services available, payment categories, and billing procedures.
OTHER DUTIES:
  • Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.
  • May be assigned to various project lead roles to advance the development of the department and support ad hoc needs.
  • Able to work under minimal supervision.
  • Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.
QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:
  • High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings.
  • Ability to relate to patients through familiarity with medical terminology and triage procedure.
  • Demonstrated ability to build and maintain good customer rapport.
  • Ability to work under pressure.
  • Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base.
  • Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations.
  • Knowledge of local healthcare environment.
  • Ability to speak, read, and write in English or Spanish is desirable.

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