ZipRecruiter

Log In

1

Assistant Automotive Service Advisor Jobs in Michigan

Group 1 Automotive, Inc.

$150K/yr

Maintain strong product knowledge to assist with service needs and warranty information Qualifications * Automotive dealership Service Advisor experience is required. * Honda or Acura experience ...

New

previous page

Showing results 41-60

All JobsAutomotive Service Advisor JobsAssistant Automotive Service Advisor JobsAssistant Automotive Service Advisor Jobs in Michigan

Assistant Automotive Service Advisor information

See Michigan salary details

$10

$22

$39

How much do assistant automotive service advisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for assistant automotive service advisor in Michigan is $22.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $25.96 per hour, depending on experience, location, and employer.

What does an assistant automotive service advisor do?

An Assistant Automotive Service Advisor supports the main service advisor by assisting with customer service tasks in an auto repair shop or dealership. Their duties typically include greeting customers, helping to schedule appointments, preparing repair orders, and communicating vehicle issues between customers and technicians. They also help ensure customers are informed about the status of their vehicles and the services being performed. This role requires strong communication and organizational skills, as well as basic automotive knowledge.

What are the key skills and qualifications needed to thrive as an assistant automotive service advisor, and why are they important?

To thrive as an Assistant Automotive Service Advisor, you need strong knowledge of automotive systems, customer service skills, and a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and basic office tools is typically required. Exceptional communication, active listening, and organizational skills help build trust with customers and ensure smooth service operations. These abilities are crucial for accurately relaying information, enhancing customer satisfaction, and supporting efficient workflow in a busy automotive service environment.

What are some common challenges faced by an assistant automotive service advisor, and how can they be managed?

Assistant Automotive Service Advisors often juggle multiple responsibilities, such as coordinating between customers, technicians, and parts departments. A common challenge is managing time effectively during busy periods, especially when handling multiple service orders and customer inquiries. Building strong organizational skills and maintaining clear communication with both customers and team members can help minimize errors and enhance service efficiency. Proactively learning about automotive repairs and dealership processes also makes it easier to address customer concerns and support the Service Advisor team.

What is the difference between Assistant Automotive Service Advisor vs Automotive Service Advisor?

AspectAssistant Automotive Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, automotive service certifications often preferred
Work EnvironmentAssists service advisors in customer interactions, dealership or repair shop settingInteracts directly with customers, explains repairs, and recommends services
ResponsibilitiesSupports service advisors, handles administrative tasks, learns technical aspectsCommunicates with customers, estimates costs, and manages service orders

The Assistant Automotive Service Advisor typically supports the Automotive Service Advisor by handling administrative tasks and learning the service process. While both roles work in similar environments and require customer service skills, the assistant position is more entry-level and focuses on support, whereas the service advisor manages direct customer interactions and technical explanations.

Is an assistant automotive service advisor a hard job?

An assistant automotive service advisor role involves customer interaction, understanding vehicle issues, and supporting the service team, which can be demanding due to multitasking and communication requirements. It often requires basic automotive knowledge, good organizational skills, and the ability to work in a fast-paced environment, but the difficulty varies based on experience and workplace expectations.

What are the most commonly searched types of Automotive Service Advisor jobs in Michigan?

The most popular types of Automotive Service Advisor jobs in Michigan are:

What cities in Michigan are hiring for Assistant Automotive Service Advisor jobs?

Cities in Michigan with the most Assistant Automotive Service Advisor job openings:

Assistant Automotive Service Advisor jobs near you

Automotive Service Advisor

Dick Huvaere's Richmond Chrysler Dodge Jeep RAM

Richmond, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

About Us
Dick Huvaere's Richmond Chrysler Dodge Jeep Ram is a locally owned dealership with a long-standing reputation for exceptional customer service and a strong commitment to our customers and employees. Our Service Department is a key part of that reputation, and we are looking for an experienced, motivated Service Advisor to join our team.
Position Summary
The Service Advisor is the primary point of contact between our customers and our Service Department. This position is responsible for creating an exceptional customer experience while accurately identifying service needs, recommending appropriate repairs and maintenance, and effectively communicating with customers and technicians throughout the repair process.
The ideal candidate is confident, professional, organized, customer-focused, and understands that a successful Service Advisor must balance customer satisfaction, technician productivity, and communication amongst all parties.
Key Responsibilities
  • Greet customers promptly and professionally and establish a positive relationship.
  • Listen carefully to customer concerns and accurately document vehicle symptoms and requested services.
  • Write clear and accurate repair orders.
  • Inspect vehicles and communicate recommended maintenance and repairs based on manufacturer guidelines, technician findings, and vehicle condition.
  • Present repair recommendations and explain the value and importance of needed repairs in a clear, professional manner.
  • Prepare accurate estimates and obtain customer authorization before performing additional work.
  • Maintain consistent communication with customers throughout the repair process.
  • Work closely with technicians, parts personnel, and management to ensure repairs are completed accurately and efficiently.
  • Monitor repair order progress and keep customers informed of changes to completion times or repair recommendations.
  • Review completed repairs with customers and explain work performed and charges.
  • Handle customer questions and concerns professionally and work toward effective resolutions.
  • Maintain high CSI and customer retention standards.
  • Identify opportunities to increase customer-pay and maintenance business while always recommending services based on the customer's actual vehicle needs.
  • Properly process warranty, service contract, and customer-pay repairs in accordance with dealership and manufacturer policies.
  • Maintain accurate documentation and follow all dealership processes and procedures.
  • Meet or exceed individual and department performance goals.
What We're Looking For
  • Previous automotive Service Advisor or Service Writer experience preferred.
  • Strong automotive knowledge and the ability to understand and explain vehicle repairs.
  • Excellent communication and customer service skills.
  • Strong sales and relationship-building skills.
  • Ability to work effectively in a fast-paced, high-volume environment.
  • Strong organizational and time-management skills.
  • Professional appearance and positive attitude.
  • Ability to work effectively with technicians, parts personnel, management, and customers.
  • Valid driver's license and acceptable driving record.
  • Ability to use dealership computer systems and technology.
The Right Candidate
We are looking for someone who takes ownership of their customers and their results. The right person understands that being a Service Advisor is more than writing repair orders - it is about earning customer trust, communicating consistently, selling needed repairs, supporting technicians, and delivering an experience that keeps customers coming back.
If you are motivated, competitive, customer-focused, and take pride in doing things the right way, we want to hear from you.
Compensation & Benefits
  • Competitive compensation with performance-based earning potential
  • Medical, dental, and vision insurance available
  • 401(k) and company match
  • Paid time off
  • Employee vehicle purchase and service discounts
  • Ongoing manufacturer and dealership training
  • Career advancement opportunities
  • Supportive team environment

Dick Huvaere's Richmond Chrysler Dodge Jeep Ram is an equal opportunity employer.

Apply