Assistant Assure Infusions Jobs (NOW HIRING)

Under general supervision of the Infusion Center patient care leadership and guided by the procedures of UCSF Health System, Ambulatory Services and the Cancer Center, the Infusion Services Nurse Manager assists the team of Patient Care Managers and Director in ensuring the quality of patient care in the Adult Infusion Services across the Peninsula - San Mateo and Burlingame/Peninsula Outpatient Center campuses and serves as a role model for professional nursing practice. This position is responsible for all aspects of the operation, including but not limited to 1) recruiting, selecting, hiring and training staff, coaching and counseling, and completion of performance evaluations 2) assuring compliance with all regulatory and patient safety goals, 3) developing and implementing policies and procedures that assure a high level of quality care, 4) financial and budgetary aspects of the department, including revenue capture and expense control 5) supports performance improvement initiatives and 6) maintains close working relationship with outpatient infusion pharmacy services to ensure alignment of goals that meet patient safety and service standards. This position is responsible for supervising all clinical and clerical staff of the infusion center, facilitating positive interaction among staff, patients and other departments.  This position assumes full responsibility for the unit in the areas delegated and in the absence of other Patient Care Managers. The Infusion Center Nurse Manager is clinically competent at the CNIII level.

Involves the provision of integrated and accessible cancer patient care services in a regional clinic and/or infusion center environment. Care is primarily provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and  / or provision of patient care delivery in healthcare clinics or centers. Promotes shared decision-making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services. Management levels may also be responsible for clinic operations. (Note, for only clinic operations, see Ambulatory Administration job function.)

Department Overview

The Adult Infusion Centers at San Mateo and Burlingame service the Medical Oncology population at UCSF Helen Diller Family Comprehensive Cancer Center as well as any non-oncology infusion needs of patients at UCSF. The treatments include but are not limited to chemotherapy, biotherapy, immunotherapy, blood transfusions, hydration and electrolyte therapy, injections and blood draws, enzymes and iron infusions, and antibiotics. The centers collectively have the capacity of 34 chairs/beds and treatments include research and standard of care infusions. The infusion centers are staffed by Nurses, Nurse Practitioners, Medical Assistants, and Practice Coordinators. 

Required Qualifications:

• Minimum 5 years nursing experience with demonstrated leadership experience
• 2 years' managerial experience in an acute care or outpatient infusion setting
• Strong clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology
• Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making
• Strong leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives
• Strong knowledge of relevant healthcare and clinic operations including information technology,   patient care workflows and processes. Knowledge of relevant healthcare information technology and patient care workflows and processes
• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
• Knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry
• Demonstrated organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion
• High level of initiative and ability to work independently

Preferred Qualifications:

• Experience working as RN in cancer services
• Experience in large academic medical center setting
• Experience with QA/The Joint Commission process for quality improvement
• Master's Degree in Nursing
• Training in quality improvement or Lean methodology
• ONS Chemotherapy/Biotherapy Provider Card

Education, Licenses and Certifications:

• Bachelor's Degree in Nursing required
• Registered Nurse in the State of California 
• Current American Heart Association BLS Certificate

% 

of time

Essential Function (Yes/No)

Key Responsibilities

20YesManages the patient care delivery system to assure quality care, patient safety, standard work and compliance with internal policy, external regulations and accepted practices across the continuum of care. Allocates environmental, technical and staffing resources. May also manage the fiscal and administrative operations. (e.g. oversees applicable safety standards and protocols for the handling, administering, and disposing of hazardous medications and chemotherapy in the outpatient setting; assures development and effective functioning of charge nurse role; works closely with pharmacy leads to establish efficent workflows to ensure high quality timely and accurate care).5YesRepresents assigned clinics or centers on task forces or committees. Participates to develop new programs, review technology improvements, design quality improvement and patient safety initiatives, etc.(e.g. supports unit based councils and committees to promote staff participation and contributions to unit quality and safety; utilizes Lean methodology to support performance improvement initiatives in all centers).10YesDevelops staff in collaborative decision making and shared governance to ensure a shared voice in clinical care practice, exchange of ideas, enhanced communication, and continually improved clinical and patientcare outcomes.10YesManages patient care in a cost effective manner, consistent with the financial goals of the organization. Plans and is accountable for the annual operative and capital budget for areas of responsibility. (e.g.manages staff within flex budget parameters; assures compliance with treatment coding/billing/documentation through best practice, audits, and ongoing training and evaluation of systems; assures ongoing management of off- label, non-peer reviewed orders for drugs to assure reimbursement).15YesResponsible for employee recruitment, performance evaluation, progressive discipline and staff development. Develops a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives.5YesWorks collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.10YesKeeps abreast of and Implements new or changing patient care standards of practice, scope of practice, competency development and assessment, policies and procedures and new programs. Collaborates with physicians and develops proposals for improvements to clinic services, policies or procedures .(e.g. plans and coordinates agenda and trainers for clinical annual review; ensures nursing staff maintain required chemotherapy/biotherapy provider cards for chemo administration; identifies and coordinates ongoing training and education needs that support evidenced based practice).5YesCollaborates and provides input, or may manage operational functions to include marketing, patient service standards, facilities and fiscal planning.5YesCollaborates with an interdisciplinary team of health care clinicians in efforts to develop healthcare policies, practice standards and improve services.15YesMonitors expenditures and the annual budgets for patient care services and / or clinic operations (e.g.monitors medical and non medical supply expenses; assesses supply needs and monitors usage, adjusts par levels as needed; manages to flex budget parameters).100%