Assistant Account Jobs in Waterloo, ON (NOW HIRING)

At ALS, we encourage you to dream big.

When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About the Position:

The Login Coordinator will be responsible for performing duties in the sample receiving, logistics and administration areas of the client services department.

Specific Responsibilities:

• Co-ordination of all sublet lab paperwork and reporting;
• Co-ordinate and resolve any TAT, test code and any sample issues with the appropriate labs;
• Regularly maintain the sample reception and office areas as needed;
• Receive, open and layout samples and paperwork for work orders as they arrive in the laboratory;
• Ensure that sample labels are accurate, checked and that Chain of Custody forms and client communications are scanned into the LIMS system;
• Review chain of custody/analytical request form received in login;
• Determine when client sample processing instructions are missing, incomplete or ambiguous;
• Log-in of drinking water samples and cash client samples in liaison with the Account Manager in charge;
• Accurately process cash account payments in accordance with internal accounting practices;
• Accurate Data entry of client information into internal Laboratory Information Management System (LIMS);
• Daily interaction with ALS clients (on phone and in person on-site);
• Familiarity with all ALS location turnaround times (TATs);
• Preparation and organization of bottle orders to client supplied specifications, including sample cooler control, storage and maintenance;
• Maintenance and organization of the sample prep room, bottle stocks and preservation of sample bottles;
• Shipping and receiving (samples/supplies) at the reception area;
• Assist with the proper packing and daily shipping of samples to clients and ALS network labs;
• Assist Account Managers with report organizing, mailing, and filing;
• Phone duty back-up;
• General lab office duties including sample disposal as required;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned.

Required Knowledge, Skills & Abilities:

• Must have good organizational skills and be able to handle a fluctuating workload and prioritize work with great attention to detail;
• Excellent customer services skills, verbal skills including telephone answering;
• Good computer skills, including email, Microsoft suite;
• Must be capable of working with minimal supervision;
• Must be well organized and able to work independently, as well as part of a team.

Required Qualifications:

• Grade 12 diploma;
• Science background an asset;

Physical Demands:

• Manual dexterity to perform intricate and/or repetitive tasks;
• Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required;
• Ability to stand for a full shift;
• Ability to lift up to 30lb and carry for short distances;
• You may be exposed to unpleasant odours;
• Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.

Our Benefits Include

• An estimated hourly pay of $21.01CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company

Please note: Benefits vary based on employee status.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.