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Assistant Account Representative Jobs in Virginia

EECO

Account Support Representative

Roanoke, VA · On-site

$20 - $25/hr

Account Support Representative (ASR) Location: Roanoke, Va. Reporting To: Customer Service Manager ... order reports. * Assist Managers and Key Account Specialist with other administrative tasks.

EECO

Account Support Representative

Norfolk, VA · On-site

The Account Support Representative (ASR) works closely to support the Key Account Specialist to ... * Assist Managers and Key Account Specialist with other administrative tasks. What We Are Looking ...

EECO

Account Support Representative

Norfolk, VA · On-site

The Account Support Representative (ASR) works closely to support the Key Account Specialist to ... * Assist Managers and Key Account Specialist with other administrative tasks. What We Are Looking ...

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How much do assistant account representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for assistant account representative in Virginia is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an assistant account representative, and why are they important?

To thrive as an Assistant Account Representative, you need strong organizational, communication, and basic accounting skills, typically supported by a high school diploma or associate degree in business or a related field. Familiarity with CRM software, spreadsheets, and office productivity tools is commonly required. Attention to detail, customer service orientation, and the ability to multitask effectively set high performers apart. These skills are essential for accurately managing client accounts, supporting senior representatives, and ensuring client satisfaction.

What are some typical challenges an assistant account representative might face in managing client expectations?

Assistant Account Representatives often act as a communication bridge between clients and the internal team. A common challenge is balancing client requests with what can realistically be delivered within deadlines and budget constraints. It’s important to manage expectations by providing clear, timely updates and proactively addressing any potential issues. Developing strong organizational and interpersonal skills can help build trust with clients and ensure smooth collaboration with account managers and other team members.

How to become an assistant account representative?

To become an assistant account representative, candidates typically need a high school diploma or equivalent, with some employers preferring an associate's degree in business, finance, or a related field. Relevant skills include customer service, communication, and basic knowledge of accounting or sales software; gaining experience through internships or entry-level positions can also be beneficial.

What does an assistant account representative do?

An Assistant Account Representative provides support to account managers and representatives by handling administrative tasks, communicating with clients, and helping to manage client accounts. Their responsibilities typically include preparing reports, processing paperwork, answering client inquiries, and assisting with account maintenance. This role is crucial for ensuring smooth operations within the account management team and maintaining positive client relationships.

What is the difference between Assistant Account Representative vs Customer Service Representative?

AspectAssistant Account RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentOffice setting, interacting with clients and internal teamsCall centers, retail, or office settings, assisting customers directly
Employer & Industry UsageInsurance, finance, and sales industriesRetail, telecommunications, banking, and service industries
Common Search & Comparison IntentUnderstanding entry-level roles supporting account managementAssisting customers with inquiries and issues

The Assistant Account Representative typically supports account management tasks within industries like insurance or finance, requiring some industry-specific knowledge. Customer Service Representatives focus on assisting customers directly, often in retail or service sectors. While both roles involve client interaction, the Assistant Account Representative often handles more specialized account-related duties, whereas Customer Service Representatives primarily address customer inquiries and issues.

What are the most commonly searched types of Account Representative jobs in Virginia?

The most popular types of Account Representative jobs in Virginia are:

What cities in Virginia are hiring for Assistant Account Representative jobs?

Cities in Virginia with the most Assistant Account Representative job openings:

Assistant Account Representative jobs near you

Account Support Representative

Electrical Equipment Company

Roanoke, VA • On-site

$20 - $25/hr

Other

Posted 29 days ago

Job description

Account Support Representative (ASR)
Location: Roanoke, Va.
Reporting To: Customer Service Manager
Who we are and why we are successful
The Electrical Equipment Company (EECO) is not your average industrial full-line electrical distributor. We are a passionate, customer-centered service organization crazy about building a better tomorrow by serving the manufacturing plants, machine builders, and construction teams that make our communities strong. We are committed to placing people and their ideas before products, solving problems, and helping our community realize its full potential. To achieve this, we are looking for talented people who want to make a positive difference.
Who we are looking for
EECO is seeking a highly organized and detail-oriented person who enjoys delivering professional customer service and values achieving goals and objectives. Being willing to learn "the big picture" of our business and being team-oriented is super important. The most successful ASR has a natural desire to learn and "go the extra mile".
The objective of this role
The Account Support Representative (ASR) works closely to support the Key Account Specialist to deliver an exceptional experience to our customers. The ASR will work in collaboration with internal and external personnel to accomplish their goals. This will include but not be limited to Key Account Managers, Key Account Specialists, other ASR's, Product Specialists, Technical Specialists, Product Service Reps, any internal supporting departments, and vendor partners. Results generated by the ASR will have a direct and immediate impact on sales, profit, and other corporate strategic growth initiatives. From the time an order is placed, the Account Support Rep will own all aspects of delivering an exceptional customer experience. This will include having direct customer account responsibility via telephone and email communications, and the entire backend of the order process through oversight of delivery and resolution of items affecting payables.
Responsibilities
  • Manage promise dates, track shipments from vendors, expedite open customer orders, determine, or confirm shipping logistics.
  • Enter Purchase Orders to our vendors via email, or online order entry.
  • Primary contact for Accounts Payable and Accounts Receivable regarding open issues.
  • Respond to customer inquiries and order status inquiries utilizing our internal business system.
  • Provide customer with copies of documentation related to the transaction when requested.
  • Work with warehouse to ensure freight claims are processed, track shipments from vendors, expedite open customer orders, determine or confirm shipping logistics.
  • Daily review of invoicing reports to identify margin loss, actively work the invoice exception report and manage customer specific open order reports.
  • Assist Managers and Key Account Specialist with other administrative tasks.
Requirements
  • High School Diploma or GED equivalent
  • Authentic customer service commitment - collaborative personality; tenacity to successfully see a challenge through to the end
  • Industrial sales experience (helping customers find best option/part/solution) is real plus
  • Intermediate knowledge of Microsoft Excel spreadsheet software
  • Strong communications skills (both written and oral)
  • Ability to work independently and autonomously
  • Strong attention to detail and analytical abilities
  • Ability to learn; to become proficient in EECO's business systems and have a willingness to train for additional responsibilities, which will facilitate future professional growth.
  • Be able to handle complex ordering, coordinating licensing and renewals, provide basic technical support, and partnering with sales teams to drive customer success for software related needs
  • Two years of experience preferred

Important legal notice
EECO offers a competitive compensation and benefit program. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary Description
$20.00-$25.00

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