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Assistance Manager Jobs in Rochester, NY (NOW HIRING)

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Assistance Manager information

See Rochester, NY salary details

$24.2K

$58.7K

$114.5K

How much do assistance manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for assistance manager in Rochester, NY is $58,732.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $67,600.00 per year, depending on experience, location, and employer.

What is the difference between Assistance Manager vs Customer Service Supervisor?

AspectAssistance ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and experience in customer support or team leadershipUsually requires a high school diploma or associate degree with customer service experience
Work EnvironmentManages teams in retail, hospitality, or service industries, overseeing daily operationsSupervises customer service staff, ensuring quality and resolving escalations
Employer UsageCommonly found in retail chains, hotels, and service providersWidely used in call centers, retail stores, and hospitality sectors

The Assistance Manager role generally involves broader operational responsibilities and team management, often requiring more experience and credentials. Customer Service Supervisors focus more on overseeing customer interactions and ensuring service quality. Both roles are essential in customer-focused industries but differ in scope and level of responsibility.

What are the most commonly searched types of Assistance jobs in Rochester, NY?

The most popular types of Assistance jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Assistance Manager jobs?

Cities near Rochester, NY with the most Assistance Manager job openings:

Assistance Manager jobs near you
Infographic showing various Assistance Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $58,727 per year, or $28.2 per hour.

Residence Manager - Westgate Area, NY - Full-Time Days

Lifetime Assistance Incorporated

Rochester, NY • On-site

$27.70 - $30.91/hr

Full-time

PTO

Posted 10 days ago

Lifetime Assistance rating

7.0

Company rating: 7.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Lifetime Assistance – Residence Manager
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

 

Position Overview:

Job Title: Residence Manager
Location: Rochester, NY, 14624
Department: Residential Services
Reports to: Senior Residence Manager
Employment Type: Full-Time, Monday - Friday 8:30am-5pm
Starting Wage: $27.70 – $30.91 per hour
Posting #: 6-5076

 

Why You Should Work for Lifetime Assistance?

  • No-Premium Health Insurance: Access comprehensive healthcare without added cost.
  • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
  • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
  • Career Growth: Clear pathways to advancement, leadership training, and coaching support.
  • Work-Life Harmony: Flexible scheduling and generous paid time off ensure sustainable balance.
  • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.
 

Your Core Responsibilities:

  • Oversee daily operations of an assigned residence, ensuring high-quality services and supports.
  • Supervise, train, and evaluate direct support staff; manage work schedules and provide backup coverage as needed.
  • Coordinate and ensure the implementation of individualized service plans.
  • Support residents with daily living needs and mentor staff in providing compassionate, person-centered care.
  • Ensure compliance with regulatory requirements, including OPWDD competencies such as SCIP and PROMOTE.
  • Provide hands-on support as needed, including occasional lifting (up to 35 pounds) and physical activity.
  • Flexibility to work at different residential locations depending on agency needs.
 

What You Bring:

  • Education & Experience:
    • Associate’s Degree + 3 years experience, OR
    • Bachelor’s Degree + 1 year experience, OR
    • 5 years relevant experience (including at least 1 year in a supervisory role).
  • Experience: Demonstrated experience supporting individuals with intellectual and developmental disabilities.
  • Skills: Strong leadership, communication, and organizational skills; ability to manage teams and ensure quality care.
  • Requirements: Valid NYS driver’s license.
 

Our Mission & Culture:

  • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
  • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
  • Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.
 

Are You Ready to Begin?

If you’re passionate, caring, and ready to transform lives, including your own, apply today!

 

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

 

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

What Lifetime Assistance employees say

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