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Assistance Manager Jobs in Rochester, NY (NOW HIRING)

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Assistance Manager information

See Rochester, NY salary details

$24.2K

$58.8K

$114.5K

How much do assistance manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for assistance manager in Rochester, NY is $58,758.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $67,600.00 per year, depending on experience, location, and employer.

What is the difference between Assistance Manager vs Customer Service Supervisor?

AspectAssistance ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and experience in customer support or team leadershipUsually requires a high school diploma or associate degree with customer service experience
Work EnvironmentManages teams in retail, hospitality, or service industries, overseeing daily operationsSupervises customer service staff, ensuring quality and resolving escalations
Employer UsageCommonly found in retail chains, hotels, and service providersWidely used in call centers, retail stores, and hospitality sectors

The Assistance Manager role generally involves broader operational responsibilities and team management, often requiring more experience and credentials. Customer Service Supervisors focus more on overseeing customer interactions and ensuring service quality. Both roles are essential in customer-focused industries but differ in scope and level of responsibility.

What are the most commonly searched types of Assistance jobs in Rochester, NY? The most popular types of Assistance jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Assistance Manager jobs? Cities near Rochester, NY with the most Assistance Manager job openings:
Assistance Manager jobs near you
Infographic showing various Assistance Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $58,758 per year, or $28.2 per hour.

Senior Residence Manager- Hamlin & Greece Opportunities

Lifetime Assistance Incorporated

Hamlin, NY

$31.81 - $34.88/hr

Full-time

Posted 22 days ago

Job description

Lifetime Assistance – Senior Residence Manager
Make an Impact. Create Joy. Shape the Future.

At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Position Overview:

Job Title: Senior Residence Manager
Location: Rochester, NY 14464 & Rochester, NY 14626
Department: Residential
Reports To: Associate Director
Employment Type: Full Time, 40 hours/week
Starting Wage: $31.81-$34.88 per hour

Why You Should Work for Lifetime Assistance?

  • No-Premium Health Insurance: Access comprehensive healthcare without added cost.
  • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
  • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
  • Career Growth: Clear pathways to advancement, leadership training, and coaching support.
  • Work-Life Harmony: Generous paid time off and supportive scheduling.
  • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.

Your Core Responsibilities:

  • Lead the day-to-day operations of assigned residential sites, ensuring high-quality services aligned with individual needs and rights.
  • Supervise, train, evaluate, and schedule Direct Support Professionals (DSPs), ensuring compliance with agency and OPWDD standards.
  • Oversee health, safety, and wellness supports, including medication administration and special dietary requirements.
  • Promote person-centered care and support individuals in daily living skills, community inclusion, and individualized goals.
  • Maintain documentation, complete incident reports, and ensure compliance with regulatory standards.
  • Manage site facilities, fiscal records, and monthly inspections, while supporting capital improvement projects.
  • Serve as Administrator On Call on a rotating basis and lead in crisis or emergency response.

What You Bring:

  • Education & Experience:
    • Bachelor’s degree in Human Services or related field and 1 year of experience with individuals with developmental disabilities; OR
    • Associate degree and 3 years of experience; OR
    • High school diploma/equivalent and 5 years of experience, including at least 1 year in a supervisory role.
  • Skills & Competencies:
    • Strong leadership, communication, and organizational skills.
    • Ability to manage multiple priorities and collaborate with interdisciplinary teams.
    • Knowledge of OPWDD regulations and person-centered planning practices.
    • Proficiency with scheduling, documentation, and communication systems.
  • Requirements:
    • Must meet Lifetime Assistance Vehicle Operator Requirements.
    • May be required to obtain OPWDD SCIP-R Level II certification.
    • Must pass all required background checks and clearances (SCR, fingerprinting, SEL, MHL).

Our Mission & Culture:

  • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
  • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
  • Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.

Are You Ready to Begin?

If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time.

Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.

“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us