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Assistance Manager Jobs in Quebec (NOW HIRING)

Desjardins Group

Analyst, IT assistance

Montreal, QC · Hybrid

As an IT support analyst, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and ...

Centre de services scolaire des Samares

Détenir un baccalauréat en sciences infirmières ou un diplôme d'études collégiales ou professionnelles en Santé, assistance et soins infirmiers; * Avoir un minimum de trois années ...

Centre de services scolaire des Samares

Détenir un baccalauréat en sciences infirmières ou un diplôme d'études collégiales ou professionnelles en Santé, assistance et soins infirmiers; Avoir un minimum de trois années d'expérience ...

Waste Management Canada

CA$300/day

Réinstallation Assistance $10,000 * Horaires stables pour assurer votre stabilité financière * Programme de remplacement d'outils * Indemnité annuelle de chaussures d'une valeur de $300

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Assistance Manager information

What are the key skills and qualifications needed to thrive as an Assistant Manager, and why are they important?

To thrive as an Assistant Manager, you need strong leadership, organizational, and problem-solving skills, often supported by a background in business administration or relevant experience. Familiarity with point-of-sale (POS) systems, scheduling software, and inventory management tools is typically required. Excellent communication, adaptability, and conflict resolution abilities distinguish outstanding Assistant Managers. These skills and qualities are crucial for ensuring efficient operations, motivating teams, and delivering positive customer experiences.

What is the difference between Assistance Manager vs Customer Service Supervisor?

AspectAssistance ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree and experience in customer support or team leadershipUsually requires a high school diploma or associate degree with customer service experience
Work EnvironmentManages teams in retail, hospitality, or service industries, overseeing daily operationsSupervises customer service staff, ensuring quality and resolving escalations
Employer UsageCommonly found in retail chains, hotels, and service providersWidely used in call centers, retail stores, and hospitality sectors

The Assistance Manager role generally involves broader operational responsibilities and team management, often requiring more experience and credentials. Customer Service Supervisors focus more on overseeing customer interactions and ensuring service quality. Both roles are essential in customer-focused industries but differ in scope and level of responsibility.

What are some common challenges Assistance Managers face when balancing team support with administrative responsibilities?

Assistance Managers often juggle multiple responsibilities, including supporting team members, handling administrative tasks, and ensuring smooth daily operations. One common challenge is managing time effectively to address urgent staff needs while also completing scheduled paperwork, reporting, or planning duties. Additionally, Assistance Managers must be able to adapt quickly to shifting priorities, communicate clearly across departments, and mediate conflicts to maintain a positive team environment. Developing strong organizational and interpersonal skills can help overcome these challenges and support professional growth in this role.

What are Assistance Managers?

Assistance Managers are professionals who help oversee daily operations within an organization or department. They support senior managers by coordinating tasks, supervising team members, and ensuring that company policies are followed. Their role often includes handling administrative duties, resolving staff or customer issues, and facilitating communication between management and employees. Assistance Managers play a crucial part in maintaining workflow efficiency and supporting overall business goals.
What are the most commonly searched types of Assistance jobs in Quebec? The most popular types of Assistance jobs in Quebec are:
What cities in Quebec are hiring for Assistance Manager jobs? Cities in Quebec with the most Assistance Manager job openings:
Assistance Manager jobs near you
Infographic showing various Assistance Manager job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Helpdesk Manager / Responsable du service d'assistance

Digital Days

Montreal, QC

Full-time

Medical

Re-posted 29 days ago

Job description

Help Desk Manager Job Description


We are looking for an experienced help desk manager to oversee our desktop support team in providing exemplary technical support to our clients. You will be responsible for training, supporting, and leading your team. You will also be required to manage ticket escalation and resolve any technical issues.


To be successful as a help desk manager you should have excellent interpersonal and conflict management skills. Ultimately, a top-notch help desk manager should be able to ensure that our clients receive professional and efficient technical support.


Help Desk Manager Responsibilities:


  • Managing and supporting a team of help desk technicians.
  • Mentoring your team, providing training, and conducting performance evaluations.
  • Monitoring team performance and developing feedback reports for management.
  • Communicating with clients and providing in-person and phone support, if required.
  • Troubleshooting and resolving technical issues.
  • Managing escalations and ensuring any issues are resolved in a timely manner.
  • Making recommendations to improve operational efficiency.


Help Desk Manager Requirements:


  • Bachelor's degree in computer science, information technology, or a related field.
  • At least two years of experience as a Help Desk Manager or in a technical support role.
  • Strong technical background.
  • Excellent analytical and troubleshooting skills.
  • Ability to work under pressure.
  • Excellent leadership and people management skills.
  • Strong customer service skills.


Advantages at Digital Days

  • Competitive salary based on experience
  • Healthcare Plan
  • Laptop and Mobile Phone Provided
  • Remote Working


Optionaloffice benefits:

  • Direct access to the Lachine Canal, minutes from downtown Montreal
  • Open office space and open culture
  • Opus card paid in part by the company
  • Games in the office to help you to relax
  • Restaurant on site
  • Gym on site
  • Daycare on site
  • Public terrace overlooking the Canal


About Digital Days


Digital Days is a boutique Managed IT Services firm that specializes in servicing a wide variety of bilingual SMB companies across Canada with our customary "white glove" customer service. The Digital Days work environment is an accelerator for any growing IT professional, and for any Network Administrator focused on growth with a particular focus on high levels of customer service, Digital Days is the right place for you!


The Digital Days work environment is one that rewards responsibility and autonomy, all within a high-functioning team of administrators and technicians continuously working to achieve higher levels of service and knowledge. Steeped in the latest technologies, Digital Days leads clients through the latest in private, public, and hybrid cloud solutions for business.

Headquartered along Montreal's beautiful Lachine Canal, and featuring a daycare, gym, terrace, and restaurant services in-building, our open-concept loft environment inspires everyone who works here! Please note that all employees are currently remote working due to the ongoing COVID-19 pandemic and that posts can permanently be remote.


If you believe that you are the ideal candidate for the job, apply now and join our friendly, flexible, and dynamic team!


Please note that only selected candidates will be contacted.


_____


Description du poste de responsable du service d'assistance

Nous recherchons un responsable du service d'assistance experimente pour superviser notre equipe d'assistance informatique afin de fournir une assistance technique exemplaire a nos clients. Tu seras charge de former, soutenir et diriger ton equipe. Tu devras egalement gerer l'escalade des tickets et resoudre tous les problemes techniques.

Pour reussir en tant que responsable du service d'assistance, tu dois avoir d'excellentes competences interpersonnelles et de gestion des conflits. En fin de compte, un responsable du service d'assistance de premier ordre doit etre capable de garantir que nos clients recoivent une assistance technique professionnelle et efficace.

Responsabilites du responsable du service d'assistance :


  • Gerer et soutenir une equipe de techniciens du service d'assistance.
  • Encadrer ton equipe, fournir des formations et effectuer des evaluations de performance.
  • Controler les performances de l'equipe et elaborer des rapports de retour d'information pour la direction.
  • Communiquer avec les clients et fournir une assistance en personne et par telephone, si necessaire.
  • Depanner et resoudre les problemes techniques.
  • Gerer les escalades et s'assurer que tous les problemes sont resolus en temps voulu.
  • Faire des recommandations pour ameliorer l'efficacite operationnelle.

Exigences pour le responsable du service d'assistance :


  • Baccalaureat en informatique, en technologies de l'information ou dans un domaine connexe.
  • Au moins deux ans d'experience en tant que responsable du service d'assistance ou dans un role d'assistance technique.
  • Solides connaissances techniques.
  • Excellentes competences en matiere d'analyse et de depannage.
  • Capacite a travailler sous pression.
  • Excellentes competences en matiere de leadership et de gestion des personnes.
  • Solides competences en matiere de service a la clientele.

Avantages chez Digital Days


  • Salaire competitif en fonction de l'experience
  • Plan de sante
  • Ordinateur portable et telephone mobile fournis
  • Travail a distance


Avantages du bureau en option :


  • Acces direct au canal de Lachine, a quelques minutes du centre-ville de Montreal
  • Espace de bureau ouvert et culture ouverte
  • Carte Opus payee en partie par l'entreprise
  • Jeux dans le bureau pour t'aider a te detendre
  • Restaurant sur place
  • Gymnase sur place
  • Garderie sur place
  • Terrasse publique avec vue sur le canal


A propos de Digital Days


Digital Days est une boutique de services informatiques geres qui se specialise dans le service d'une grande variete de PME bilingues a travers le Canada avec notre service client "en gants blancs" habituel. L'environnement de travail de Digital Days est un accelerateur pour tout professionnel de l'informatique en pleine croissance, et pour tout administrateur de reseau axe sur la croissance avec un accent particulier sur les hauts niveaux de service a la clientele, Digital Days est l'endroit ideal pour toi !


L'environnement de travail de Digital Days est un environnement qui recompense la responsabilite et l'autonomie, le tout au sein d'une equipe performante d'administrateurs et de techniciens qui travaillent en permanence pour atteindre des niveaux de service et de connaissances plus eleves. Impregne des dernieres technologies, Digital Days guide les clients a travers les dernieres solutions de cloud prive, public et hybride pour les entreprises.

Base le long du magnifique canal Lachine de Montreal, et dote d'une garderie, d'une salle de sport, d'une terrasse et de services de restauration dans l'immeuble, notre environnement loft a concept ouvert inspire tous ceux qui travaillent ici ! Veuillez noter que tous les employes travaillent actuellement a distance en raison de la pandemie de COVID-19 en cours et que les postes peuvent etre definitivement a distance.


Si tu penses etre le candidat ideal pour le poste, postule maintenant et rejoins notre equipe sympathique, flexible et dynamique !

Veuillez noter que seuls les candidats selectionnes seront contactes.

Apply