Job Title:Arcade Technician
Location:Showboat
Properties LLC
Department:Arcade
FLSAFT/PT Status:Non-exempt/Hourly
Summary of PositionResponsible for maintaining, repairing, and optimizing all arcade games and related equipment to ensure a safe, engaging, and uninterrupted guest experience. This role blends hands-on technical skill with customer awareness.
Organizational RelationshipsReports to:Sr Arcade Manager, Arcade Manager
Supervises:NA
Qualifications and Skills- Must be 18 years of age or older
- Ability to read, write, speak, and understand English
- Mechanical aptitude and basic electrical knowledge
- Basic knowledge of electronics, wiring, and PC-based systems
- Familiarity with ticket redemption systems and card-based play systems
- Ability to troubleshoot and problem-solve efficiently
- Comfort using hand tools and diagnostic equipment
- Strong attention to detail and time management skills
- Work flexible schedule including nights, weekends, and/or holidays as needed
Education and Experience- High School diploma/GED or equivalent education
- Previous experience repairing arcade games, vending machines, or similar equipment
Duties and ResponsibilitiesGame & Equipment Maintenance:โข Diagnose, repair, and maintain arcade games, simulators, redemption machines, and prize equipment
- Perform routine inspections, cleaning, and preventative maintenance
- Troubleshoot electrical, mechanical, and software-related issues
- Replace parts, calibrate machines, and ensure games meet manufacturer specifications
Operational Support: - Respond promptly to game malfunctions during operating hours
- Reset, reboot, or temporarily disable malfunctioning games as needed
- Track repairs, parts usage, and maintenance logs
- Assist with game installations, removals, and floor layout changes
Guest Experience & Safety:- Interact professionally with guests when issues arise
- Ensure all machines operate safely and comply with company policies
- Identify potential safety hazards and report concerns immediately
Inventory & Vendor Coordination:- Monitor parts inventory and request replacements when needed
- Coordinate with vendors or manufacturers for advanced repairs or warranties
- Maintain tools and work areas in an organized, safe condition
Performs other related duties as assigned by the arcade Supervisors, Managers and Directors.
Showboat Core Values Demonstrates Showboats core values in the performance of position responsibilities:
1)
Friendly Focused - we are committed to creating a fun environment that embraces families and children of all ages.
2)
Kindness Focused - we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
3)
Team Spirit - we foster a respectful workplace where team members work together to exceed our guest's expectations.
4)
Hearts the Serve - we are driven by a passion to bring joy and happiness to the guests that we serve.
5)
Take Ownership - we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.
Essential Functions- The ability to attend work predictably and regularly and to be punctual.
- The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
- The ability to adhere to the arcade uniform policy is mandatory for this position
- The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
- The ability to work with mathematical concepts and to apply concepts to practical situations.
- The ability to work cooperatively with others.
- The ability to deal politely and professionally with customers and coworkers.
- The ability to perform several tasks at once.
- The ability to follow directions or instruction.
- The ability to use a computer to communicate, create, and access information.
- The ability to lift and move 50 pounds.
- The ability to sit/stand/bend/stretch, etc.
- The ability to use hands to finger, handle, or feel and reach with the hands and arms
Physical DemandsConstantly - occupation requires this activity more than 66% of the time (5.5+ hours/day)
Frequently - occupation requires this activity from 33% to 66% of the time (2.5 - 5.5 hours/day)
Occasionally - occupation requires this activity up to 33% of the time (0 - 2.5 hrs./day)
Not Applicable - activity is not applicable to this occupation.
Physical DemandsStand
x
Constantly
Frequently
Occasionally
Not Applicable
Walk
x
Constantly
Frequently
Occasionally
Not Applicable
Sit
Constantly
Frequently
x
Occasionally
Not Applicable
Handling/Fingering
x
Constantly
Frequently
Occasionally
Not Applicable
Reach Outward
x
Constantly
Frequently
Occasionally
Not Applicable
Reach Above Shoulder
x
Constantly
Frequently
Occasionally
Not Applicable
Climb
Constantly
Frequently
x
Occasionally
Not Applicable
Crawl
Constantly
x
Frequently
Occasionally
Not Applicable
Squat or Kneel
Constantly
x
Frequently
Occasionally
Not Applicable
Bend
Constantly
x
Frequently
Occasionally
Not Applicable
Lift/Carry10 lbs. or less
x
Constantly
Frequently
Occasionally
Not Applicable
11 to 20 lbs.
Constantly
x
Frequently
Occasionally
Not Applicable
21 to 50 lbs.
Constantly
x
Frequently
Occasionally
Not Applicable
51 to 100 lbs.
Constantly
Frequently
x
Occasionally
Not Applicable
Over 100 lbs.
Constantly
Frequently
x
Occasionally
Not Applicable
Push/Pull12 lbs. or less
Constantly
x
Frequently
Occasionally
Not Applicable
13 to 25 lbs.
Constantly
x
Frequently
Occasionally
Not Applicable
26 to 40 lbs.
Constantly
x
Frequently
Occasionally
Not Applicable
41 to 100 lbs.
Constantly
x
Frequently
Occasionally
Not Applicable
Environmental FactorsExtreme Cold (non-weather)
Constantly
Frequently
x
Occasionally
Not Applicable
Extreme Heat (non-weather)
Constantly
Frequently
x
Occasionally
Not Applicable
Loud Noise Level
Constantly
x
Frequently
Occasionally
Not Applicable
OtherAbility to Read
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Speak English
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Understand Verbal Directions
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work Regularly
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work on Time
x
Constantly
Frequently
Occasionally
Not Applicable
Ability to Work Safely
x
Constantly
Frequently
Occasionally
Not Applicable
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
This job description is subject to change but remains in effect until superseded or canceled in writing by the Director of Human Resources.