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How much do arc customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for arc customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Arc Customer Service Representative?

Arc Customer Service Representatives are professionals who assist customers with inquiries, issues, and support related to Arc’s products or services. They typically handle customer communication through phone, email, or live chat, providing information, troubleshooting problems, and ensuring customer satisfaction. Their role may also involve processing orders, resolving complaints, and collaborating with other departments to address customer needs. Strong communication, problem-solving skills, and a customer-oriented attitude are essential for this position.

What are the key skills and qualifications needed to thrive as an Arc Customer Service Representative?

To thrive as an Arc Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and possibly Arc-specific databases or fare systems is typically required. Patience, active listening, and a customer-centric attitude are vital soft skills for building rapport and handling challenging situations. These skills ensure efficient resolution of customer inquiries, enhance customer satisfaction, and support the smooth operation of Arc transit services.

What are some common challenges faced by Arc Customer Service Representatives, and how can candidates prepare for them?

Arc Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex customer inquiries, and managing occasional difficult interactions. To prepare, candidates should focus on developing strong communication and problem-solving skills, as well as the ability to stay calm under pressure. Familiarity with Arc’s products and services, as well as experience with customer relationship management (CRM) tools, can also be beneficial. Team collaboration is key, as representatives frequently consult with technical support or account managers to resolve customer issues efficiently.

What is the difference between Arc Customer Service Representative vs Arc Sales Associate?

AspectArc Customer Service RepresentativeArc Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail locations, or online supportRetail stores, kiosks, or direct sales settings
Employer & Industry UsageCustomer support roles across various industriesSales roles within retail and service industries

Arc Customer Service Representatives focus on assisting customers, resolving issues, and providing support, while Arc Sales Associates primarily engage in selling products or services. Both roles often require similar credentials and work environments, but their core responsibilities differ—one emphasizes support, the other sales.

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What job categories do people searching Arc Customer Service Representative jobs look for?

The top searched job categories for Arc Customer Service Representative jobs are:

Arc Customer Service Representative jobs near you
Infographic showing various Arc Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

O'Donnell Metal Fabricators

West Norriton, PA • On-site

$18 - $22/hr

Other

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

We're Hiring: Customer Service Representative (CSR)
Location: Norristown, PA | Pay Range: $18-$22/hour | Full-Time
Company Overview:
Commercial Kitchen Ventilation provides commercial HVAC and kitchen ventilation service throughout the tri-state area.
When customers call, they need answers, scheduling, and support from someone who can stay organized and keep things moving. The office is a critical part of that process.
Position Summary:
We're hiring a Customer Service Representative (CSR) to support customer communications, scheduling, and day-to-day office operations.
This position is designed for someone who communicates well, stays organized, and is ready to learn.
What You'll Get:

  • $18-$22/hour based on experience and capability
  • Performance-based incentive opportunities
  • Pay increases tied to performance and capability
  • Health Insurance + Retirement Plan
  • Paid Holidays + PTO
What You'll Do:
  • Answer customer calls and schedule service appointments
  • Communicate with customers and technicians throughout the day
  • Maintain accurate customer and job information
  • Support general administrative and office functions
  • Help keep daily operations organized and moving forward
What You'll Bring:
  • Customer service, office, retail, hospitality, or administrative experience preferred
  • Strong communication and organizational skills
  • Comfortable using computers and software systems
  • Professional, dependable, and willing to learn
  • Ability to stay productive as priorities change

Working Conditions:
This role is primarily office-based but supports an industry that doesn't always operate during normal business hours. Evening and weekend on-call coverage is required on a rotating basis.
If you're reliable, willing to learn, and take pride in doing things right, apply.
Commercial Kitchen Ventilation is an Equal Opportunity Employer. We hire based on qualifications, capability, and performance.

Apply