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Arc Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

Xcel

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CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr (+ commission)

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

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Arc Customer Service Representative information

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How much do arc customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for arc customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Arc Customer Service Representative?

Arc Customer Service Representatives are professionals who assist customers with inquiries, issues, and support related to Arc’s products or services. They typically handle customer communication through phone, email, or live chat, providing information, troubleshooting problems, and ensuring customer satisfaction. Their role may also involve processing orders, resolving complaints, and collaborating with other departments to address customer needs. Strong communication, problem-solving skills, and a customer-oriented attitude are essential for this position.

What are the key skills and qualifications needed to thrive as an Arc Customer Service Representative?

To thrive as an Arc Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and possibly Arc-specific databases or fare systems is typically required. Patience, active listening, and a customer-centric attitude are vital soft skills for building rapport and handling challenging situations. These skills ensure efficient resolution of customer inquiries, enhance customer satisfaction, and support the smooth operation of Arc transit services.

What are some common challenges faced by Arc Customer Service Representatives, and how can candidates prepare for them?

Arc Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex customer inquiries, and managing occasional difficult interactions. To prepare, candidates should focus on developing strong communication and problem-solving skills, as well as the ability to stay calm under pressure. Familiarity with Arc’s products and services, as well as experience with customer relationship management (CRM) tools, can also be beneficial. Team collaboration is key, as representatives frequently consult with technical support or account managers to resolve customer issues efficiently.

What is the difference between Arc Customer Service Representative vs Arc Sales Associate?

AspectArc Customer Service RepresentativeArc Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail locations, or online supportRetail stores, kiosks, or direct sales settings
Employer & Industry UsageCustomer support roles across various industriesSales roles within retail and service industries

Arc Customer Service Representatives focus on assisting customers, resolving issues, and providing support, while Arc Sales Associates primarily engage in selling products or services. Both roles often require similar credentials and work environments, but their core responsibilities differ—one emphasizes support, the other sales.

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Arc Customer Service Representative jobs near you
Infographic showing various Arc Customer Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Baton Rouge, LA • On-site

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$12.50 - $17/hr

Full-time

Re-posted 8 days ago

Job description

Description:

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.

Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR’s.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to’s.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements:

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.