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How much do arc customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for arc customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Arc Customer Service Representative, and why are they important?

To thrive as an Arc Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and possibly Arc-specific databases or fare systems is typically required. Patience, active listening, and a customer-centric attitude are vital soft skills for building rapport and handling challenging situations. These skills ensure efficient resolution of customer inquiries, enhance customer satisfaction, and support the smooth operation of Arc transit services.

What are Arc Customer Service Representatives?

Arc Customer Service Representatives are professionals who assist customers with inquiries, issues, and support related to Arc’s products or services. They typically handle customer communication through phone, email, or live chat, providing information, troubleshooting problems, and ensuring customer satisfaction. Their role may also involve processing orders, resolving complaints, and collaborating with other departments to address customer needs. Strong communication, problem-solving skills, and a customer-oriented attitude are essential for this position.

What is the difference between Arc Customer Service Representative vs Arc Sales Associate?

AspectArc Customer Service RepresentativeArc Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail locations, or online supportRetail stores, kiosks, or direct sales settings
Employer & Industry UsageCustomer support roles across various industriesSales roles within retail and service industries

Arc Customer Service Representatives focus on assisting customers, resolving issues, and providing support, while Arc Sales Associates primarily engage in selling products or services. Both roles often require similar credentials and work environments, but their core responsibilities differ—one emphasizes support, the other sales.

What are some common challenges faced by Arc Customer Service Representatives, and how can candidates prepare for them?

Arc Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex customer inquiries, and managing occasional difficult interactions. To prepare, candidates should focus on developing strong communication and problem-solving skills, as well as the ability to stay calm under pressure. Familiarity with Arc’s products and services, as well as experience with customer relationship management (CRM) tools, can also be beneficial. Team collaboration is key, as representatives frequently consult with technical support or account managers to resolve customer issues efficiently.
More about Arc Customer Service Representative jobs
What job categories do people searching Arc Customer Service Representative jobs look for? The top searched job categories for Arc Customer Service Representative jobs are:
Arc Customer Service Representative jobs near you
Infographic showing various Arc Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

(US) Customer Service Representative

American Roll-on Roll-off Carrier Group

Ponte Vedra Beach, FL • On-site

$14.75 - $20.25/hr

Other

Posted 20 days ago

Job description

Overview
Logistics Customer Support Specialist
Be part of the American Roll-on Roll-off Carrier (ARC)!
ARC is the leading U.S.-flag roll-on roll-off ocean carrier and provides ocean and global intermodal logistics solutions to the U.S. Government, U.S.-flag preference cargo shippers and commercial customers.
We are looking for individuals to provide professional customer service to both internal and external customers. The right candidate should have excellent written and verbal communication skills, a positive attitude, and the desire to help our customers with their shipping needs.
Job Description
In this role you will:
  • Process customer booking requests
  • Ensure systems are updated with correct rating to facilitate documentation and billing
  • Handle cargo coordination; track & trace cargo
  • Process hazardous material documentation
  • Reconcile preload and post lost lists and create reports to meet contractual obligations
  • Trouble shoot and resolve customer, port and vessel cargo port issues

Your experience and background include:
  • Minimum of 3 years in a customer service role
  • Proficient verbal and writing communication skills in English
  • Intermediate to advanced Microsoft Office skills with a focus on MS Excel

Job Requirements
Insiders Tip: As a Logistics Coordinator team member you are equally comfortable speaking with customers as well as our internal operations team.
About ARC
ARC provides global logistics and shipping services to the U.S. Government. ARC and its affiliates own and manage the largest U.S. flag roll-on roll-off (Ro-Ro) fleet. This includes providing American-owned, managed, and crewed RoRo shipping and intermodal services committed to the requirements of the Department of Defense, other U.S. Government departments and agencies, and commercial customers.
ARC employee programs include a health coach, financial coach, free online courses and discounts on higher education online courses through our Employee Assistance Program site.
Our Culture Compass (values) guides how we work together exhibiting Courage, Imagination, Trust, Candor and Speed. Our Leadership Expectations for all employees: Anticipate & Drive Change, Collaborate as One, Lead & Grow People, Lead & Grow Yourself
Pay Type
Salary

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