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Arc Customer Service Representative Jobs (NOW HIRING)

Customer Service | Full-Time

Customer Service Representative

Midway, GA · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple ...

BCD TripTech

Customer Service Representative

$55K - $63K/yr

  • PTO

Customer Service Representative Start your journey with BCD: Grow, connect, collaborate and ... ARC/BSP regulations. * Experience with GDS Amadeus. * Excellent communication skills, customer ...

Tyndale Company

Customer Service Representative

Houston, TX · On-site

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tyndale's Customer Service Representatives strive for excellence in every customer interaction ... arc-rated flame-resistant clothing (FRC) to the energy sector - including utilities, oil and gas ...

Tyndale

Customer Service Representative

Houston, TX · Hybrid

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Tyndale's Customer Service Representatives strive for excellence in every customer interaction ... arc-rated flame-resistant clothing (FRC) to the energy sector - including utilities, oil and gas ...

Summers of Marion Inc.

Customer Service Rep (CSR)

Columbus, IN · On-site

$29K - $34K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Our Customer Service Representatives (CSRs) earn a competitive wage of $29,000-$34,500/year plus commission, and enjoy a typical full-time schedule working 8am-5pm . We recognize that our CSRs are ...

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Arc Customer Service Representative information

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How much do arc customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for arc customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is an Arc Customer Service Representative?

Arc Customer Service Representatives are professionals who assist customers with inquiries, issues, and support related to Arc’s products or services. They typically handle customer communication through phone, email, or live chat, providing information, troubleshooting problems, and ensuring customer satisfaction. Their role may also involve processing orders, resolving complaints, and collaborating with other departments to address customer needs. Strong communication, problem-solving skills, and a customer-oriented attitude are essential for this position.

What are the key skills and qualifications needed to thrive as an Arc Customer Service Representative?

To thrive as an Arc Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and possibly Arc-specific databases or fare systems is typically required. Patience, active listening, and a customer-centric attitude are vital soft skills for building rapport and handling challenging situations. These skills ensure efficient resolution of customer inquiries, enhance customer satisfaction, and support the smooth operation of Arc transit services.

What are some common challenges faced by Arc Customer Service Representatives, and how can candidates prepare for them?

Arc Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex customer inquiries, and managing occasional difficult interactions. To prepare, candidates should focus on developing strong communication and problem-solving skills, as well as the ability to stay calm under pressure. Familiarity with Arc’s products and services, as well as experience with customer relationship management (CRM) tools, can also be beneficial. Team collaboration is key, as representatives frequently consult with technical support or account managers to resolve customer issues efficiently.

What is the difference between Arc Customer Service Representative vs Arc Sales Associate?

AspectArc Customer Service RepresentativeArc Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail locations, or online supportRetail stores, kiosks, or direct sales settings
Employer & Industry UsageCustomer support roles across various industriesSales roles within retail and service industries

Arc Customer Service Representatives focus on assisting customers, resolving issues, and providing support, while Arc Sales Associates primarily engage in selling products or services. Both roles often require similar credentials and work environments, but their core responsibilities differ—one emphasizes support, the other sales.

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What job categories do people searching Arc Customer Service Representative jobs look for?

The top searched job categories for Arc Customer Service Representative jobs are:

Arc Customer Service Representative jobs near you
Infographic showing various Arc Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

ARC Document Solutions

Columbia, MD

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 27 days ago

ARC Document Solutions rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

265th of 492 rated business services

Job description

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who we’re looking for:

ARC is looking for a Full-time Customer Service Representative with a strong background in printing to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers. The Customer Service Rep works directly with the Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employees, according to customers’ requirements. 

In this role you will:

  • Greet customers and provide customer service to clients via phone, email, or in-person visits.
  • Manage communication with print requests. 
  • Monitoring orders, quoting, outsourcing of many kinds of print requests.
  • Will work with management on new initiatives/programs as they arise.
  • Process in-person, phone, electronic, and hard copy work orders.
  • Provide information to customers regarding products, processes (software/hardware), and production turnaround times.
  • Take service and supply requests from customers via phone, email or MPS portal.
  • Process these requests through Fleet Manager.
  • Dispatching service requests to technicians/remote support.
  • Process supply requests and submit the orders to purchasing.
  • Maintain Fleet Manager so that information is current.
  • Attention to detail is the key to success.
  • Perform other tasks, duties, or functions as directed.

Requirements:

  • High School diploma or equivalent
  • 1-3 years of related administrative, customer service focused experience
  • Ability to lift up to 25 lbs. periodically
  • Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
  • Proficient problem solving and conflict resolution skills that yield positive results
  • Proficient experience with Microsoft Office tools including Word, Excel, Outlook, and PowerPoint

Salary and Work Hours:

  • Salary starting at $21.00 an hour
  • Working hours are Monday through Friday 8:30am – 5:00pm

What We offer:

  • Excellent Company support and resources.
  • Excellent Company Reputation because we consistently receive 5-star customer reviews.
  • Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
  • A management team that supports you and wants to see you be successful.
  • Culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words “Accommodation Request” in your subject line.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

 

 

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