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Arc Customer Service Representative Jobs (NOW HIRING)

MSLGROUP

Customer Service Representative

West Chicago, IL · On-site

$16.25 - $22.25/hr

Customer Services Representative A division of Publicis Groupe, Publicis Digital Experience is a ... Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X ...

Digitas

Customer Service Representative

West Chicago, IL · On-site

$16.25 - $22.25/hr

Customer Services Representative Company description A division of Publicis Groupe, Publicis ... Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X ...

Tyndale

Customer Service Representative

Pipersville, PA · Hybrid

$21 - $22/hr

Tyndale's Customer Service Representatives strive for excellence in every customer interaction ... arc-rated flame-resistant clothing (FRC) to the energy sector - including utilities, oil and gas ...

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Tyndale

Customer Service Representative

Pipersville, PA · Hybrid

$16.25 - $22.25/hr

Tyndale's Customer Service Representatives strive for excellence in every customer interaction ... arc-rated flame-resistant clothing (FRC) to the energy sector - including utilities, oil and gas ...

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Arc Customer Service Representative information

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How much do arc customer service representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for arc customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Arc Customer Service Representative, and why are they important?

To thrive as an Arc Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and possibly Arc-specific databases or fare systems is typically required. Patience, active listening, and a customer-centric attitude are vital soft skills for building rapport and handling challenging situations. These skills ensure efficient resolution of customer inquiries, enhance customer satisfaction, and support the smooth operation of Arc transit services.

What are Arc Customer Service Representatives?

Arc Customer Service Representatives are professionals who assist customers with inquiries, issues, and support related to Arc’s products or services. They typically handle customer communication through phone, email, or live chat, providing information, troubleshooting problems, and ensuring customer satisfaction. Their role may also involve processing orders, resolving complaints, and collaborating with other departments to address customer needs. Strong communication, problem-solving skills, and a customer-oriented attitude are essential for this position.

What is the difference between Arc Customer Service Representative vs Arc Sales Associate?

AspectArc Customer Service RepresentativeArc Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, retail locations, or online supportRetail stores, kiosks, or direct sales settings
Employer & Industry UsageCustomer support roles across various industriesSales roles within retail and service industries

Arc Customer Service Representatives focus on assisting customers, resolving issues, and providing support, while Arc Sales Associates primarily engage in selling products or services. Both roles often require similar credentials and work environments, but their core responsibilities differ—one emphasizes support, the other sales.

What are some common challenges faced by Arc Customer Service Representatives, and how can candidates prepare for them?

Arc Customer Service Representatives often encounter challenges such as handling high call volumes, resolving complex customer inquiries, and managing occasional difficult interactions. To prepare, candidates should focus on developing strong communication and problem-solving skills, as well as the ability to stay calm under pressure. Familiarity with Arc’s products and services, as well as experience with customer relationship management (CRM) tools, can also be beneficial. Team collaboration is key, as representatives frequently consult with technical support or account managers to resolve customer issues efficiently.
More about Arc Customer Service Representative jobs
What job categories do people searching Arc Customer Service Representative jobs look for? The top searched job categories for Arc Customer Service Representative jobs are:
Arc Customer Service Representative jobs near you
Infographic showing various Arc Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

ARC Document Solutions

Charlotte, NC • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

ARC Document Solutions rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

231st of 437 rated business services

Job description

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who we’re looking for:

ARC is seeking a professional, customer-focused Customer Service Specialist to provide exceptional support to our customers and clients. The ideal candidate is a strong communicator who is organized, solution-oriented, and committed to delivering a positive customer experience. This role serves as a key point of contact for inquiries, order support, issue resolution, and customer relationship management.

In this role you will:

  • Greet customers and provide customer service to clients via phone, email, or in-person visits.
  • Manage communication with print requests. 
  • Monitoring orders, quoting, outsourcing of many kinds of print requests.
  • Will work with management on new initiatives/programs as they arise.
  • Process in-person, phone, electronic, and hard copy work orders.
  • Provide information to customers regarding products, processes (software/hardware), and production turnaround times.
  • Take service and supply requests from customers via phone, email or MPS portal.
  • Process these requests through Fleet Manager.
  • Dispatching service requests to technicians/remote support.
  • Process supply requests and submit the orders to purchasing.
  • Maintain Fleet Manager so that information is current.
  • Attention to detail is the key to success.
  • Perform other tasks, duties, or functions as directed.

Requirements:

  • High School diploma or equivalent
  • 1-3 years of related administrative, customer service focused experience
  • Ability to lift up to 25 lbs. periodically
  • Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
  • Proficient problem solving and conflict resolution skills that yield positive results
  • Proficient experience with Microsoft Office tools including Word, Excel, Outlook, and PowerPoint

Salary and Work Hours:

  • Salary starting at $20.00 an hour
  • Working hours are Monday through Friday 8:00am – 5:00pm

What We offer:

  • Excellent Company support and resources.
  • Excellent Company Reputation because we consistently receive 5-star customer reviews.
  • Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
  • A management team that supports you and wants to see you be successful.
  • Culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to TA@e-arc.com and use the words “Accommodation Request” in your subject line.

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

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