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Apprentice Call Center Manager Jobs in Raleigh, NC

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Summit BHC

Intake RN- Call Center

Raleigh, NC · On-site

Intake RN- Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Experience in the managed care pre-certification process, level of care assessments and utilization.

Summit BHC

Intake RN- Call Center

Garner, NC · On-site

Intake RN- Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Experience in the managed care pre-certification process, level of care assessments and utilization.

Summit BHC

Intake RN- Call Center

Garner, NC · On-site

Intake RN- Call Center | Raleigh Oaks Behavioral Health | Garner, North Carolina About the Job ... Experience in the managed care pre-certification process, level of care assessments and utilization.

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All JobsApprentice Call Center JobsApprentice Call Center Manager JobsApprentice Call Center Manager Jobs in Raleigh, NC

Apprentice Call Center Manager information

See Raleigh, NC salary details

$11

$21

$36

How much do apprentice call center manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for apprentice call center manager in Raleigh, NC is $21.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Apprentice Call Center Manager vs Call Center Supervisor?

AspectApprentice Call Center ManagerCall Center Supervisor
CredentialsOn-the-job training, basic customer service experienceExperience in call center operations, sometimes certifications
Work EnvironmentTraining setting, entry-level environmentSupervisory role overseeing daily operations
Employer UsageTraining programs, entry-level positionsEstablished call centers, customer service teams
Search IntentLearning about entry-level management rolesManaging call center teams, operational oversight

The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.

What are the most commonly searched types of Call Center Manager jobs in Raleigh, NC? The most popular types of Call Center Manager jobs in Raleigh, NC are:
Apprentice Call Center Manager jobs near you
Service Call Center Technician

Service Call Center Technician

Air Clean Systems

Creedmoor, NC • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

Job description

Job Description

CS Medical

Job Title: Service Call Center Technician

Department or Division: Service

Reports To: CS Medical Service Manager


The CS Medical Service Call Center Technician, reporting directly to the CS Medical Service Manager, is a Service employee within the CS Medical Service Department based upon (including, but not specific to) applicable education, continuing education/industry professional certification(s), and years of experience within a technical service environment. The Service Call Center Technician acts as a point of contact for the Service Department’s technical issues related to applicable internal and external (customer-owned) equipment. These technical issues are processed via telephonic, email, and fax.

Essential Tasks, Duties, and Responsibilities:

  1. Receives and resolves external customer generated telephonic, e-mail, and fax issues/complaints related to external (customer-owned) equipment. For CS Medical and parent companies.
  2. Creates Service documents, coordinates the inter-departmental use-of, and files accordingly in the Service Department’s central repository.
  3. Assists in the attainment of a high level of customer feedback, complies with quality standards, and executes Service plans.
  4. Complete all duties and task while maintaining compliance to the CS Medical Quality System

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • Associate Degree in a technical discipline or equivalent work experience
  • One to three years related experience in a medical device environment or equivalent
  • Strong verbal, interpersonal, and oral communication skills with effective writing and graphical skills
  • High level of computer proficiency including MS Office Suite, Word, Excel and ERP business systems applications
  • High level of customer service and satisfaction skills
  • Attention to detail a must

Preferred Qualifications

  • Bachelor’s Degree in related field or equivalent

Location

This position will be based at our Creedmoor, NC headquarters.

Terms of Employment

This is a full-time, non-exempt, hourly position.

Hours

The general hours shall be Monday – Friday, 8:00am to 5:00pm with an hour break for lunch. These hours will vary depending on the Service Technicians travel schedule.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The employee is occasionally exposed to a variety of extreme conditions. Work is regularly performed in a combination of office and warehouse environments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit, stand, and/or walk. The employee must occasionally be able lift and carry up to 80 pounds.

Travel

Requires no travel.

Benefits

Compensation package includes 401K plan, Paid Time Off, health insurance and life insurance.

Employees must be authorized to work lawfully for any employer in the United States. CS Medical prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.

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