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Apprentice Call Center Manager Jobs in Raleigh, NC

Blaze

Call Center Representative

Raleigh, NC

$60K/yr

Manage and prioritize a high volume of calls to ensure efficiency and productivity. * Work closely with the scheduling team to optimize field staff assignments and minimize downtime. * Communicate ...

MDS Communications

Remote Call Center Sales Agent

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Remote Call Center Sales Rep

Cary, NC · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Ampcus

Call Center Customer Service Professional - IV

Cary, NC · On-site

$15.75 - $20.50/hr

Call Center Customer Service Professional - IV Job Location: Cary, NC Shifts and Hours: * Day Shift ... Enlist management personnel, specialized support teams, or external repair organizations as ...

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All JobsApprentice Call Center Manager JobsApprentice Call Center Manager Jobs in Raleigh, NC

Apprentice Call Center Manager information

See Raleigh, NC salary details

$11

$21

$36

How much do apprentice call center manager jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for apprentice call center manager in Raleigh, NC is $21.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.37 per hour, depending on experience, location, and employer.

What is the difference between Apprentice Call Center Manager vs Call Center Supervisor?

AspectApprentice Call Center ManagerCall Center Supervisor
CredentialsOn-the-job training, basic customer service experienceExperience in call center operations, sometimes certifications
Work EnvironmentTraining setting, entry-level environmentSupervisory role overseeing daily operations
Employer UsageTraining programs, entry-level positionsEstablished call centers, customer service teams
Search IntentLearning about entry-level management rolesManaging call center teams, operational oversight

The Apprentice Call Center Manager is typically an entry-level role focused on training and developing skills in call center management, often involving on-the-job learning. In contrast, a Call Center Supervisor is an experienced professional responsible for overseeing daily operations and team performance. While both roles are involved in call center management, the apprentice position emphasizes learning and growth, whereas the supervisor role involves direct supervision and operational responsibilities.

What are the most commonly searched types of Call Center Manager jobs in Raleigh, NC? The most popular types of Call Center Manager jobs in Raleigh, NC are:
Apprentice Call Center Manager jobs near you

Call Center Representative

Blaze Heating Cooling Electrical Plumbing Generators

Raleigh, NC

$60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Overview

Blaze Heating, Cooling, Electrical, Plumbing Generators is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!  

What we offer:

  • Weekly Pay & Paid Training
  • Medical, Dental, Vision Insurance
  • Health Savings Account
  • Short & Long Term Disability
  • Company Paid Life Insurance
  • PTO including vacation and holiday
  • Matching 401(k) 4% Match + ROTH IRA
  • On-going training & development
  • Plus growth opportunities

What you will do:

  • Respond to customer inquiries via phone or email in a timely and professional manner.
  • Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
  • Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
  • Confirm appointments with customers and make any necessary adjustments to schedules.
  • Ensure accurate data entry and update customer records in the CRM system.
  • Monitor job status and coordinate with the field staff to ensure timely service delivery.
  • Provide customers with accurate information regarding service options, availability, and pricing.
  • Manage and prioritize a high volume of calls to ensure efficiency and productivity.
  • Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
  • Communicate with customers about promotions, discounts, and available services.
  • Demonstrates strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously, including Five9, Microsoft Teams, ServiceTitan, Hatch, and Dexcomm (thirdparty overflow partner).

What you bring:

  • Minimum of 1-2 years of experience in customer service, preferably in the Trades (HVAC, Plumbing or Electrical) industry.
  • Experience using ServiceTitan (preferred, but not required)- familiarity with dispatching, job documentation, invoicing, or field workflows is a plus; we're happy to train the right candidate without prior ServiceTitan experience.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Ability to multitask and manage high volumes of inbound and outbound calls.
  • Proficient in using customer service software and CRM systems.
  • Positive attitude and a strong commitment to customer satisfaction.
  • Ability to work in a fast-paced environment.
  • Willingness to learn and adapt to new technologies and procedures.
  • May conduct a pre-employment background check and drug test, subject to applicable law

HOURS:

Training for the first four weeks M-F 8 AM - 5 PMSunday - Thursday flexible 8 hr shift (10-7)OR Sun - Thursday 8 AM - 7 PM;(weekdays in office; weekends remote)

Pay Range:

$50,000 - $60,000+/yr (including SPIFF/commission)

If this sounds like something you would like to join for a long-term career move, apply today!

Posted Min Pay RateUSD $50,000.00/Yr.Posted Max Pay RateUSD $60,000.00/Yr.Employment Type: FULL_TIME

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