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$28.1K

$30.5K

How much do appointment clerk jobs pay per year?

As of Sep 12, 2026, the average yearly pay for appointment clerk in the United States is $28,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $28,000.00 and $28,000.00 per year, depending on experience, location, and employer.

What is an appointment clerk?

Appointment clerks are administrative professionals responsible for scheduling and managing appointments for clients, patients, or customers in settings such as medical offices, service centers, or corporate environments. Their duties typically include answering phones, confirming or rescheduling appointments, updating records, and providing information to clients. Appointment clerks play a key role in ensuring efficient operations and a positive experience for those scheduling services. Strong organizational and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as an appointment clerk?

To thrive as an Appointment Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with scheduling software, office phone systems, and basic computer applications such as MS Office is typically required. Excellent communication, patience, and customer service skills help you manage client interactions and resolve scheduling conflicts effectively. These abilities ensure efficient appointment management, high customer satisfaction, and smooth office operations.

What are some common challenges appointment clerks face when managing high call volumes, and how can they effectively handle them?

Appointment clerks often encounter periods of high call volumes, especially during peak business hours or seasonal surges. Managing multiple requests while maintaining accuracy and a positive attitude can be challenging. To handle these situations effectively, clerks typically rely on strong organizational skills, use of scheduling software, and clear communication techniques. Prioritizing urgent requests, staying calm under pressure, and following established protocols can also help ensure a smooth workflow, minimize errors, and provide excellent customer service.

What is the difference between Appointment Clerk vs Medical Receptionist?

AspectAppointment ClerkMedical Receptionist
CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma; certification in medical office administration is common
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesScheduling appointments, managing calendars, data entryScheduling, patient check-in, insurance processing, administrative support
Industry UsageHealthcare, medical facilitiesHealthcare, medical practices

While both roles involve scheduling and administrative tasks in healthcare settings, an Appointment Clerk primarily focuses on managing appointment schedules and data entry, whereas a Medical Receptionist handles patient check-in, insurance processing, and front-desk duties. The roles often overlap but differ in scope and responsibilities within healthcare environments.

Is appointment clerk an easy job?

An appointment clerk job involves scheduling and managing appointments, often requiring good organizational and communication skills. The job can be straightforward but may involve handling high volumes of calls or data entry, depending on the workplace environment. It generally requires attention to detail and proficiency with office software but is considered accessible for many entry-level candidates.

Is it hard to be an appointment clerk?

Being an appointment clerk generally involves administrative tasks such as scheduling, data entry, and customer service, which require good organizational and communication skills. The job can be routine and may involve handling high call volumes or busy environments, but it typically does not require advanced technical skills or extensive training.
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Appointment Clerk jobs near you
Infographic showing various Appointment Clerk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $28,113 per year, or $13.5 per hour.

Medical Appointment Clerk (Honolulu)

Honolulu, HI • On-site

Caban Resources
Health Care and Social Assistance • 11 - 50 employees
Learn more about Caban Resourcesexternal

Other

Re-posted 24 days ago

Job description

Medical Appointment Clerk

SUMMARY: Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

  1. QUALIFICATIONS:

1.1. Mandatory knowledge and skills.

1.1.1. A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.

1.1.2. Clearly speak and understand the English language.

1.1.3. Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.

1.1.4. Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.

1.2. Education. High school diploma or General Educational Development (GED) equivalency.

1.3. Experience. At least 6 months of experience in medical office scheduling.

1.4. Work Environment/Physical Requirements. The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

  1. UNIQUE MILITARY HEALTH CARE DYDTEMD/PROCEDURES:

2.1. Armed Forces Health Longitudinal Technology Application (AHLTA)

2.2. Composite Health Care systems (CHCS) and/or MHS GENESIS

2.3. Defense Enrollment Eligibility Reporting System (DEERS)

  1. PERFORMANCE OUTCOMES:

3.1. Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.

3.2. Maintains appointment schedules using a Government computer system (Composite HealthCare

Systems (CHCS), AHLTA or MHS GENESIS.

3.3. Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).

May be required to register patients not already in computer system, such as newborns.

3.4. Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.

3.5. Validates basic patient demographic information prior to booking appointments for patients. Makes

required updates.

3.6. Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities.

Provides patients with specific visit instruction.

3.7. Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.

3.8. May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.

3.9. Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.

3.10. If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

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