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Application Support Manager Jobs in Vienna, VA (NOW HIRING)

Exostar

Application Support Specialist

Herndon, VA · On-site

The Application Administrator is responsible for providing support to Exostar's valued clients ... This includes maintaining effective queue management for cases escalated to higher-tier support

USM

Application Support Professional

Reston, VA · On-site

... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... working with Application management 2-5 years of progressive IT experience Preferred Skills ...

TransCore

.NET Application Support Engineer

Ashburn, VA · On-site

Incident Management & Troubleshooting: Own L2/L3 technical support for high-availability .NET applications, APIs, and Windows Services. Diagnose runtime errors, application crashes, and performance ...

TransCore

.NET Application Support Engineer

Ashburn, VA · On-site

Incident Management & Troubleshooting: Own L2/L3 technical support for high-availability .NET applications, APIs, and Windows Services. Diagnose runtime errors, application crashes, and performance ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85K - $95K/yr

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Monitor production applications, scheduled jobs, and the incident management ticketing system ...

DANE LLC

Tier III Application Support

Arlington, VA · On-site

$85 - $110/hr

We are seeking a Tier III Application Support Specialist to join the Operations team. This is a ... Monitor production applications, scheduled jobs, and the incident management ticketing system ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Vienna, VA

Application Support Manager information

See Vienna, VA salary details

$61.2K

$107.4K

$166.1K

How much do application support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for application support manager in Vienna, VA is $107,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,300.00 and $127,500.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Vienna, VA are hiring for Application Support Manager jobs?

Cities near Vienna, VA with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Vienna, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $107,411 per year, or $51.6 per hour.

Application Support Specialist

Exostar

Herndon, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Job Overview:
The Application Administrator is responsible for providing support to Exostar's valued clients across a variety of program solutions, including meeting support and performance targets. This person will provide second-tier technical support to end users of the applications with professionalism and strong communication skills. The Application Administrator handles moderately complex problems and may interact with Technical Operations, Development, vendors and QA to restore service and identify and correct core problems.
Your day, if you join us: Essential Job Functions
  • Providing top-notch customer service per Service Level Agreements (SLAs) as a subject matter expert on assigned applications
  • Documenting and tracking issues; assisting in identifying root causes and corrective action resolutions
  • Responding to all customers, partners and vendors quickly with professionalism and concern
    • This includes maintaining effective queue management for cases escalated to higher-tier support
    • Consistently meeting performance targets, goals and deadlines
  • Supporting and executing Standing Operating Procedures (SOP) and associated processes
    • This will include documentation of configuration and issue resolution (root cause analysis (RCA), corrective actions)
  • Suggesting improvements and giving feedback on documented troubleshooting procedures
  • Promoting a 'continuous improvement atmosphere'
  • Providing off-hours support (via mobile phone) of applications as part of a rotating schedule
    • Only required for severity one issues

You meet our "must haves" for this role if you have:
  • 2+ years of experience in customer service, application administration, or a call center environment
  • Proficiency in Microsoft Office products
  • Strong verbal and written communication skills, including the ability to explain complex processes to customers
  • Comfort with - and genuine interest in - troubleshooting technical issues
  • The ability to thrive in a fast-paced environment where multitasking is essential
  • Ability to obtain and maintain Exostar Trusted Role status
  • Due to customer requirements, U.S. Citizenship is required. Ability to gain and maintain Trusted Role is required

You're exactly who we're looking for if you have:
  • A Bachelor's degree
  • Familiarity with business applications, ideally including eProcurement platforms - experience with Commerce One, Ariba, Poet, or ACP is a plus
  • Experience in eCommerce, B2B environments, or the Aerospace & Defense industry
  • Working knowledge of XML and electronic data transfer
  • An understanding of supply chain management, procurement, or sourcing technologies
  • A strong sense of accountability and ownership over your work
  • A collaborative approach to creative problem-solving

Location- Herndon, VA- Hybrid- (3x/week)
The pay range for this position is $65,000k - $75,000k/yr; however, the final compensation will be determined based on factors including experience, skills, qualifications, and location. Exostar also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, EAP, Flexible Spending Accounts, 401(k) matching, flexible time off and sick leave).
Exostar - The Company:
Exostar's cloud-based platforms create exclusive communities within the Aerospace and Defense, Life Sciences, and other highly regulated industries where members securely collaborate, share information, and operate compliantly. Within these communities we build trust. By analyzing community data, we provide insights and intelligence, enabling organizations to make better, timelier decisions, to mitigate risk, and operate more efficiently.
  • We believe in employee development: we promote internally and provide training and educational assistance
  • We provide a fun, engaged workplace, with social and community-building events
  • We offer comprehensive benefits and flexible time off plans.

Exostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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