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Application Support Manager Jobs in Scranton, PA

Weiler

Product Training Manager-Americas

Cresco, PA · On-site

The position combines training leadership, content development, and field application support to ... Manage training delivery through instructor-led, virtual, and LMS-based platforms. * Measure ...

Kane is Able

WMS Business Analyst

Scranton, PA · On-site +1

$68K - $90K/yr

As a Business Analyst, you will play a key role in supporting and optimizing warehouse management ... This position combines business analysis, process improvement, testing, training, and application ...

Kane is Able

SR Business Analyst

Scranton, PA · On-site +1

$87K - $120K/yr

... Management System (WMS) solutions for new and existing logistics clients. You'll partner with ... Providing Level 2 application support, troubleshooting issues, and collaborating with technical ...

Gentex Corp.

End User Support Analyst

Simpson, PA · On-site

This role is responsible for managing device compliance, application deployment, Windows Autopilot, and Tier 2/3 user support across Windows, macOS, iOS, and Android platforms. KEY RESPONSBILITIES:

Gentex Corp

End User Support Analyst

Simpson, PA

This role is responsible for managing device compliance, application deployment, Windows Autopilot, and Tier 2/3 user support across Windows, macOS, iOS, and Android platforms. KEY RESPONSBILITIES:

Chico's FAS, Inc.

Support Associate - Chico's

Moosic, PA · On-site

$16.50 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... To request accommodation during the application process, please contact your local Store Manager ...

Chico's FAS

Support Associate - Chico's

Moosic, PA · On-site

$16.50 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... To request accommodation during the application process, please contact your local Store Manager ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Scranton, PA

Application Support Manager information

See Scranton, PA salary details

$60.4K

$105.9K

$163.8K

How much do application support manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for application support manager in Scranton, PA is $105,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,100.00 and $125,700.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Scranton, PA are hiring for Application Support Manager jobs?

Cities near Scranton, PA with the most Application Support Manager job openings:

Application Support Manager jobs near you

Product Training Manager-Americas

Weiler Corporation

Cresco, PA • Hybrid

Full-time

Re-posted 8 days ago

Job description

We’ve been leading the Weiler way for four generations, creating value-enhancing solutions for cleaning, grinding, cutting, deburring and finishing. It’s not just what we do, but how we do it. If you have the passion and energy to spark success and are bold enough to see the possibilities, join us to help build our future, and we'll help build yours.

The ideal candidate will be located within a commutable distance to Cresco, PA.

This role is eligible for a Hybrid Work Schedule.

Position summary: 

The Product Training Manager - Americas owns the strategy, development, and execution of product training primarily focused on the Americas region.  This role ensures The Americas sales teams, customer-facing teams, distributors, channel partners, and end users have the knowledge, tools, and support needed to successfully apply and promote Weiler solutions. 

The position combines training leadership, content development, and field application support to drive product adoption, support new product launches, and strengthen commercial success. Working cross-functionally with Product Management, Engineering, Marketing, Sales, HR, and subject matter experts, the role develops scalable training programs delivered through classroom, digital (Learning Management System), and hands-on formats. 

Essential job functions and responsibilities:

Product Training & Enablement 

  • Develop and execute the product training strategy and curriculum for the Americas region.
  • Create, maintain, and continuously improve training content, including presentations, videos, manuals, application guides, and digital learning materials.
  • Identify training needs and implement programs to address knowledge gaps.
  • Manage training delivery through instructor-led, virtual, and LMS-based platforms.
  • Measure training effectiveness and drive continuous improvement.
  • Enable internal trainers and sales teams to deliver approved training programs.

Training Delivery  

  • Plan and conduct technical product and application training for employees, distributors, channel partners, and customers.
  • Coordinate annual training schedules, materials, facilities, and demonstration equipment.
  • Support onboarding and technical development programs for new employees.

Product Launch & Commercial Enablement 

  • Lead training readiness activities for new product launches.
  • Develop launch training materials and technical documentation.
  • Support trade shows, customer events, demonstrations, and technical presentations.
  • Ensure consistent product messaging and technical positioning across regions.

Competitive Intelligence & Knowledge Management  

  • Conduct product performance and competitive evaluations.
  • Support product testing and validation activities.
  • Maintain competitive knowledge resources and share insights with commercial teams.
  • Serve as a central resource for product, application, and competitive knowledge

Education and Experience: 

  • Bachelor’s degree or equivalent experience.
  • Training certification or related experience preferred.
  • 5+ years of experience delivering technical training to adult learners.
  • 5+ years of industrial application support and customer-facing experience.
  • Experience collaborating with cross-functional teams and subject matter experts.
  • Strong presentation, communication, project management, and curriculum development skills.
  • Experience with Learning Management Systems (LMS) and digital learning platforms preferred.
  • Industrial consumables, abrasives, or portable power tool experience preferred.

Working Conditions and Physical Requirements: 

  • Ability to travel up to 40% including both domestic and international
  • Ability to conduct training and demonstrations in industrial, workshop, and job-site environments.
  • Ability to safely operate and demonstrate industrial power tools.
  • Ability to stand for extended periods and regularly lift up to 50 pounds.

Estimated Time Allocation  

  • 45% Training delivery and field enablement
  • 30% Training strategy, curriculum development, and content creation
  • 15% New product launch support
  • 10% Training coordination and event management

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