Application Support Manager Jobs in Pawtucket, RI

Ocean Spray is hiring for a(n) Business Systems Analyst - Order to Cash (OTC)! We're a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role - it always comes back to this: we're a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all - and we've been making our own way ever since. Position Location: We're all about flexibility. This will be a remote role based out of our corporate headquarters in Lakeville, MA. We are open to remote candidates.The BSA is responsible for analyzing and improving business processes and systems. The BSA will assist with the design, development and deployment of optimized, integrated, automated solutions, specifically related to our Supply Chain functions across Order-to-Cash processes like Customer Master, Order Management, Pricing, Billing, Shipping and Invoicing to enhance organizational efficiency and effectiveness. The BSA will also collaborate with IT teams to implement solutions, conduct testing, and ensure successful deployment. Key responsibilities include identifying areas for improvement, developing process models, and providing ongoing support and training to users. This role will be the functional expert in SAP S/4HANA SD/OTC and a critical component of our SAP Delivery Solution Team, working with key business stakeholders and product teams to prioritize and deliver enhancements, projects and enable capabilities that provide value to the cooperative. The BSA will also work closely with the Application support team to resolve day-to-day support tickets and ensure the operational health of the system. As such the role requires keen attention to detail. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT systemA Day in the Life...• Collaborate with business stakeholders, product owners, SAP development and integration team s , data governance, and subject matter experts to gather requirements, design and deliver implementations and enhancements within SAP S/4HANA SD/OTC • Work with the business and product partners from cross-functional initiatives to support the business processes related to Order-to-Cash and identify opportunities for productivity, efficiency, and growth enabled by tech solutions • Accountable for maintaining SAP BTP integrations with different SAP S/4HANA SD/OTC proc esses, supporting ecosystems and overseeing , monitoring and closely working with 3rd party offshore support teams and/or Vendor support teams • Document and diagram existing system and business processes and analyze for more efficient methods • Translate functional business requirements into technical requirements working within an agile team • Collaborate within an agile team to perform cost-benefit and return on investment analyses for proposed enhancements and projects to aid management in making implementation decisions • Coordinate and perform use case tests, end-user reviews and post-implementation support • Deliver orientation and training to end users for new capabilities, enhancements and projects including writing documentation • Provide production support , RCA and research application incidents working with developers, end-users, and the Application support team • Assist in prioritizing break/fix and enhancement requests with product managers, business leads, and Application support team to ensure delivery of prioritized requests in a timely manner What We Are Looking For:Required • Proven experience as a Functional consultant or Business Systems Analyst or similar role overseeing the design, development, and implementation of software and solutions • Functional and Technical knowledge of SAP S/4HANA SD/OTC required • Understanding of Order-to-Cash business processes including order management, pricing, billing, shipping and customer invoicing • Proficiency in business process modeling and documentation tools . • Knowledge of software development lifecycle (SDLC) , Agile and project management methodologies. • Strong analytical and problem-solving skills. • Excellent written and oral communication skills • Excellent listening and interpersonal skills • Ability to communicate ideas in both technical and user-friendly language • Ability to take ownership of issues through resolution, including coordination, follow-up, communication, and documentation across cross-functional teams • Demonstrated ability to manage multiple priorities in a fast-paced support and project environment • Ability to work independently while escalating risks and issues appropriately • Eagerness and willingness to learn new concepts, technologies, processes, and business capabilities Preferred • 3+ years of functional SAP experience in SAP S/4HANA SD/OTC , ideally in a CPG/Manufacturing business • Understanding of Advanced intercompany Sales processes, Rebate and Settlement management, and Available-to-Promise (ATP/ aATP ) capabilities preferred • Experience supporting SAP IDoc-based integrations, including monitoring, reprocessing, and issue resolution a plus • Knowledge of APIs and other integration methodologies • Enhancement & production management experience • Experience working in a team-oriented, collaborative environment Education:Bachelor's or University Degree (Required)Work Experience:At least 3 Years of ExperienceAnnual Salary:$71,500 - $98,340The base salary range information above serves as a guideline of the position's typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being. Benefits:Complete insurance package on Day-1 that includes a plethora of health and wellness programsHealth, Dental and Vision insuranceHealth savings accountFlexible spending accountLife and accident insuranceEmployee assistance programTelehealth services1:1 health coachingSupportive benefits for all the stages of your life401(k) with up to 6% Company matching; additional potential discretionary match at year-endShort-Term Incentive/Performance bonusesFlexible scheduling optionsVacation pay, up to three weeks of time (pro-rated for your first year of employment)Holiday pay for 12 holidaysCareer development and growth opportunitiesTuition/Education assistance programsAccess to LinkedIn LearningScholarship programs for children of employeesParental leaveBright Horizons Family Solutions - Back-up care, tutoring, etc.Adoption assistanceBereavement leaveUp to $300 fitness reimbursementUp to $300 massage reimbursementEmployee appreciation eventsEmployee discountsCharitable giving Who We Are: You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what's better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future.Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values: G rower Mindset - We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future. Sustainable R esults - Guided by purpose, we are focused on delivering results for our grower-owners. I ntegrity Above All - We are ethical, doing the right thing for our grower-owners, customers, consumers and each other Inclusive T eamwork - We build diverse and inclusive teams that strengthen our cooperative. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.