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Application Support Manager Jobs in Warwick, RI (NOW HIRING)

Revel Staffing

IT Support Supervisor

Providence, RI · Remote

$80K - $115K/hr

Support system stability, application readiness, data integrity, and compliance requirements ... Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ...

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Application Support Manager information

See Warwick, RI salary details

$61.2K

$107.3K

$166K

How much do application support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for application support manager in Warwick, RI is $107,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $127,300.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, leadership, and problem-solving abilities, along with experience in customer service and familiarity with support tools like ticketing systems. Certifications such as ITIL or relevant technical certifications can also be beneficial.
More about Application Support Manager jobs

What cities near Warwick, RI are hiring for Application Support Manager jobs?

Cities near Warwick, RI with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Warwick, RI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,472 per year, or $50.2 per hour.

Application Support Engineer (L1 & L2 Support)

Centstone

Norton, MA • On-site

Contractor

Re-posted 22 days ago

Job description

Application Support Engineer (L1 & L2 Support)

Location: Norton, Boston, MA (3 Days Onsite)
Job Type: Contract / Full-Time
Experience: 6–10+ Years

Job Overview

We are seeking an experienced Application Support Engineer to provide L1 and L2 support for enterprise systems across manufacturing, laboratory, and clinical environments. The ideal candidate will have hands-on experience supporting multiple applications and ensuring smooth operations in a regulated environment.

Technologies / Applications (Experience Required in Few/Most)
  • MES (Manufacturing Execution Systems)
  • IDBS PIMS
  • AVEVA PI
  • Lab Systems (LIMS – QC & CMC exposure is a plus)
  • Waters Empower
  • Waters Connect
  • SmartQC
  • Emerson RTMS
  • HxGN EAM CMMS
  • SEEQ
  • Heavensight MIT (SAP Scanners)
  • Clinical Trial Systems (N-Side or similar)
Key ResponsibilitiesL1 Support (User & Operational Support)
  • Provide user system training and onboarding support
  • Understand and document business processes and workflows
  • Manage user access requests and role assignments
  • Perform report generation and data extraction
  • Act as first line of troubleshooting for system issues
  • Handle basic system administration and configurations
  • Support application installations and environment setup
  • Monitor and manage tickets with vendor helpdesk systems
L2 Support (Advanced Support & Governance)
  • Manage change management (process & system level)
  • Maintain master data management and data integrity
  • Handle system documentation (SOPs, design specifications)
  • Perform user access reviews and audit readiness activities
  • Support validation processes (biannual/periodic reviews)
  • Act as second-line support with ISM and vendor teams
  • Monitor security patches, upgrades, and system performance
  • Perform system maintenance, restarts, and health checks
Required Skills
  • Strong experience in L1/L2 Application Support
  • Experience supporting enterprise systems (manufacturing/lab/clinical)
  • Knowledge of incident, problem, and change management
  • Experience with ticketing tools (ServiceNow or similar)
  • Strong troubleshooting and analytical skills
  • Understanding of GxP / regulated environments (preferred)
Preferred Skills
  • Experience with MES, PIMS, LIMS, or clinical systems
  • Exposure to SAP integrations or scanner-based tools
  • Knowledge of reporting tools and data systems
  • Experience working with vendor-managed applications
 

Thanks & Regards,

Adarsh Mallik | IT Recruiter
adarsh.mallik@centstone.com | 3322307193
CENTSTONE SERVICES
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About Centstone

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In the dynamic landscape of today’s business environment, flexibility is key. At Centstone, we understand the unique demands of your industry and offer tailored Contract Hiring solutions to empower your organization with the right talent when you need it most.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Hazlet, NJ, US

Year founded

2022

Social media

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