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Application Support Manager Jobs in Mequon, WI (NOW HIRING)

ABB

Technical Support Expert - PLC & HMI

New Berlin, WI · Hybrid

Senior Technical Support Manager __ Your role and responsibilities: The Technical Support Expert ... Collaborate with Application Engineering and the Training team to create and lead AC500, CP600, and ...

TEKsystems

Network Operator

Waukesha, WI

$35 - $40/hr

Incident Management & Escalation * Serve as an escalation point for support issues received during ... Collaborate with infrastructure, network, systems, and application support teams to enhance ...

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Application Support Manager information

See Mequon, WI salary details

$54.2K

$95K

$146.9K

How much do application support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for application support manager in Mequon, WI is $95,014.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $112,800.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What cities near Mequon, WI are hiring for Application Support Manager jobs? Cities near Mequon, WI with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Mequon, WI as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $95,014 per year, or $45.7 per hour.

Manager, Product Application, Fresh Dairy, ISOL, NAM

DSM

Waukesha, WI • On-site

$143K/yr

Full-time

Re-posted 16 days ago

Job description

DSM Food Specialties USA, Inc. seeks a Manager, Product Application, Fresh Dairy, ISOL, NAM for its Waukesha, Wisconsin location.
Duties: The focus of this position is to support the growth of DSM's food ingredient business within the Fresh Fermented Milk Products (FMP) segment in North America by working together with Customers, Sales, Marketing, Production and the Global Application team to translate customer needs into current product applications or development of new, profitable products. Support Sales in promoting and implementing new and existing products and applications with new and existing clients. This includes applying previous sales and commercial manufacturing experience to develop targeted prototypes, technical information and product recommendations that address particular client needs. In addition, the person in this position will be responsible for designing and executing experiments needed to answer customer questions or troubleshoot customer issues. Together with the business and regional Sales and Marketing Managers, identify customer needs and develop innovative solutions utilizing the entire dsm-firmenich portfolio of cultures, enzymes, hydrocolloids, nutritional ingredients and flavors. Manage product development projects and drive work packages that deliver new ingredients and innovative concepts/solutions in line with the business strategy for North America and/or the global market. Manage the FMP pilot plant and participate in the production of prototypes for customer demonstrations. Supervise relevant work by the Sr. Technician and external pilot plants, when needed. Serve as the internal expert for Regulatory, Legal, and Production on questions of yogurt and other fresh dairy products.
Requirements: Requires a minimum of a Bachelor's degree, or foreign equivalent, in Dairy Science, Dairy Food Engineering, Biotechnology, and five (5) years of progressive post baccalaureate experience as a Technical Services Manager or Account Manager in a role performing Sales and Technical duties for a global dairy food manufacturing company. Five (5) years of experience must include all of the following: Applying knowledge of fermented food microbiology and culture development. Project Management, Consumer dairy food development and launch processes. Fermented dairy product sensory evaluation and Commercial dairy food manufacturing, especially the manufacture of fresh dairy products such as yogurt. Experience in Ingredient Sales process and support of ingredients sales to large global companies. Development of Fermented Dairy Prototypes using culture, enzyme, texturizer, and nutritional and flavor ingredients. Identification of market trends and customer needs within the fermented dairy market. Utilization of pilot plant equipment, including HTST/UHT pasteurizer. Requires up to 15% international or domestic travel. Telecommuting is permissible on a hybrid basis in accordance with dsm-firmenich policies and protocols. Salary: $143,328.94/yr; 40 hours/week.
To apply visit our website at https://www.dsm-firmenich.com/corporate/careers.html and apply online (Job ID 82065). EOE M/F/D/V.

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