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Application Support Manager Jobs in Gilbert, AZ (NOW HIRING)

Servbank

Banking Systems Application Manager

Phoenix, AZ · On-site

$108K - $127K/yr

As a Banking Systems Application Manager , you will be responsible for managing key banking ... Support planning and facilitation of business working sessions, resulting in changes to the product ...

krg technology inc

Business System Analyst

Tempe, AZ · On-site

Tempe, AZ Duration: Full Time/Contract Mandatory Skills: .NET, SQL, Application Support, Banking experience, ITIL Certified, Experience as Support Lead / Manager, Onsite experience, Strong ...

TriOptus LLC

Mainframe Engineer

Chandler, AZ · On-site

$50 - $64.25/hr

Strong experience in Mainframe Production Support (application support required) Technologies/tools: * JCL, COBOL, CICS, DB2, CA7, IDCAMS, Mainview * File tools: File Manager, File Analyzer, EZTRIEV

Harris

IT Support Specialist

Phoenix, AZ · On-site

The IT Support Specialist will provide technical assistance, troubleshoot issues, and manage ... application support is necessary to resolve end user issues. • Answer questions, provide end-user ...

Continental

Application Engineer - Arizona

Phoenix, AZ · On-site +1

... support and troubleshooting applications for our main customer in Arizona. HOW YOU WILL MAKE AN ... Aligns with Product Development and Product Management of requirements and needs for the region

Themesoft, Inc.

Mainframe Developer

Chandler, AZ · On-site

$48.25 - $62/hr

Strong experience in Mainframe Production Support (application support required) Technologies/tools: * JCL, COBOL, CICS, DB2 , CA7, IDCAMS, Mainview * File tools: File Manager, File Analyzer, EZTRIEV

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Gilbert, AZ

Application Support Manager information

See Gilbert, AZ salary details

$56.8K

$99.6K

$154K

How much do application support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for application support manager in Gilbert, AZ is $99,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,100.00 and $118,200.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Gilbert, AZ? The most popular types of Application Support jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Application Support Manager jobs? Cities near Gilbert, AZ with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $99,598 per year, or $47.9 per hour.

IT Branch Support Specialist - Tempe, AZ

Merge IT

Tempe, AZ • On-site

Full-time

Re-posted 28 days ago

Job description

Job Summary:
Merge IT is an enterprise-level IT solutions provider, and they are seeking an IT Branch Support Specialist to provide technical support for hardware and software issues at branch locations. The role involves troubleshooting, project coordination, and collaboration with other support teams to resolve complex technical issues.
Responsibilities:
• Install, troubleshoot, repair, and maintain software applications & infrastructure.
• Escalation from helpdesk for application support including in-house, 3rd party application sand market data applications.
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop + virtual machine.
• Ensure client policies and procedures are followed, communicated, and adhered to.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• On-call – Participate in rotating schedule providing afterhours and weekend support.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc.
Qualifications:
Required:
• IMAC (Install, Move, Add, Change) support experience REQUIRED
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• IT Support experience with a Financial Services or Brokerage Firm preferred.
• Strong organizational skills – the ability to effectively manage multiple tasks simultaneously.
• Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.
• Experience with Microsoft Office products, and general office computing tools.
• Excellent communication, interpersonal and customer care skills.
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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