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Application Support Manager Jobs in Gilbert, AZ (NOW HIRING)

nFocus Solutions

Client Support Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate ...

New

nFocus Solutions

Client Support Specialist

Phoenix, AZ · On-site

$16.50 - $22/hr

The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate ...

New

nFocus Solutions

Client Support Specialist

Phoenix, AZ · On-site

$16.50 - $22/hr

The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate ...

New

CivicMinds, Inc.

Application Engineer

Tempe, AZ · On-site

Technical Support: Provide technical application support to customers, both remotely and on-site ... Project management experience is an advantage. Minimum Education And Experience * Bachelor's degree ...

DPR Construction

EHS Application Admin

Phoenix, AZ · On-site

Managing backups, storage, and integrity of application data or databases. * Collaborate with stakeholders and other supporting workgroups to create, configure, and customize application reports.

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Gilbert, AZ

Application Support Manager information

See Gilbert, AZ salary details

$56.8K

$99.6K

$154K

How much do application support manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for application support manager in Gilbert, AZ is $99,598.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,100.00 and $118,200.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Gilbert, AZ? The most popular types of Application Support jobs in Gilbert, AZ are:
What cities near Gilbert, AZ are hiring for Application Support Manager jobs? Cities near Gilbert, AZ with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $99,598 per year, or $47.9 per hour.

Client Support Specialist

nFocus Solutions

Phoenix, AZ • On-site

$17.75 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Role Summary
We are looking for a Client Support Specialist with a strong service mindset, excellent problem-solving abilities, and a passion for helping clients effectively use technology. This role provides knowledgeable, solution-oriented technical and application support to clients and works closely with internal teams to investigate issues, answer questions, and identify appropriate solutions.
The Client Support Specialist serves as a technical resource for clients and Account Managers, helping them to understand and resolve application-related questions and challenges. The ideal candidate is a strong problem solver who can understand the underlying issue, communicate technical information clearly, and work collaboratively to drive issues toward resolution. This role is not primarily transactional support; it requires sound judgment, technical curiosity, and the ability to understand how clients use our solutions.
You will...
  • Provide knowledgeable technical and application support to clients, serving as a resource for questions, issues, and challenges related to our solutions.
  • Develop an understanding of client needs, workflows, and business objectives to provide thoughtful, solution-oriented assistance.
  • Investigate client questions and technical issues, using critical thinking and problem-solving skills to identify root causes and appropriate solutions.
  • Guide clients through solutions, system functionality, and best practices to help them effectively utilize our products and services.
  • Provide clear guidance and recommendations to clients regarding application functionality, workflows, and potential solutions.
  • Identify recurring client needs, product challenges, and opportunities for improvement and communicate those insights to appropriate internal teams.
  • Document client interactions, issues, resolutions, and other relevant information within Dynamics CRM and our support systems.
  • Contribute to the ongoing improvement of client support processes, resources, and best practices.
You have...
  • 1+ years of client technical support experience.
  • Bachelor's degree or equivalent experience.
  • Exceptional customer service background
  • Excellent written/oral communication and interpersonal skills
  • Ability to work effectively in a team as well as independently.
  • Strong technical troubleshooting skills and the ability to approach unfamiliar issues logically.
  • A strong desire to exceed client expectations.
  • High personal integrity and uncompromising ethics
  • Willingness to submit to a required background check.

Perks & Benefits
We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.
About nFocus Solutions
nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.
At nFocus Solutions, we are committed to a diverse and inclusive workforce. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of innovation. nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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