Application Support Manager Jobs in Fallbrook, CA

• Collaborates with departments, operational leaders, physicians, and clinical staff to design analyses that identify opportunities for improvements in care, evaluates adherence to clinical best practice, and measures outcomes; provides innovative solutions utilizing best practices, use of standards and develops design to create and maintain system solutions
• Identifies, analyzes, and recommends improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization with a focus on clinical workflow
• Designs, performs, and documents data analysis in support of clinical improvement; utilizing quality improvement principles, develops and evaluates quality and regulatory reports in support of clinical excellence and compliance; monitors systems impact on user and departmental workflows, and incorporates results into systems enhancements
• Serves as a clinical resource and subject matter expert; maintains knowledge of best practices and current advances in healthcare and information technology; combines knowledge, skills, and experience with technical knowledge to create systems that improve the quality of patient care
• Implements testing requirements and processes including scripts, records test results, facilitates end user testing, hardware testing, and maintains test environments; makes recommendations
• Provides testing for new modules and system upgrades; installs or upgrades software applications; and troubleshoots software and application related problems; participates in the evaluation of new module releases and provides complex analysis and evaluation of systems effectiveness in providing clinical pathways of documentation
• Follows quality assurance standards, systems development, and delivery methodologies, change management and release management processes to communicate system changes
• Participates in project planning meetings to collaborate with project stakeholders and works with the EPMO team as required
• Reviews changes and upcoming developments in software applications and actively seeks out way to improve processes or workflows
• Manages application requests using the internal ticketing system, updates statuses and documents resolutions as required by internal processes and policies
• Prepares test data, creates test scripts, and works with project team and end-users to perform testing of upgrades, changes, and new implementations
• Maintains current EHR knowledge and other clinical and business systems
• Provides feedback to the team regarding software application improvements and/or innovations
• Exemplifies and promotes the department’s four key success factors: Positivity, Ownership, Efficiency and Transparency, when working with both internal and external customers

• Minimum of 8 years of application support experience as a business analyst, systems analyst or applications support analyst
• 8-11 years working with the EHR application, experience with similar applications may be considered
• High School diploma or equivalent required
• Epic Certified: Willow Ambulatory
• Strong written and verbal communication skills
• Strong facilitation and presentation skills
• Think abstractly beyond basic data requirement
• Communicate in a clear and concise manner, verbally and in writing
• Communicate effectively and partner with senior level staff to determine business goals and objectives, and ways to partner in order to achieve those objectives
• Exercise strong planning, organizing, and communication skills
• Work independently and as a team
• Work on multiple projects concurrently and meet deadlines
• Work outside normal business hours as necessary to support production-sensitive projects

Demonstrates expertise in EHR application support, data analysis, and quality improvement principles to enhance clinical workflows and patient care. Proficient in project management, testing methodologies, and effective communication with stakeholders to drive operational excellence.