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Application Support Manager Jobs in Dallas, TX (NOW HIRING)

Cresa

Application Support Specialist

Addison, TX · On-site

... an Application Support Specialist. This position is responsible for providing our clients with ... The ability to manage multiple tasks and projects, both independently and also as part of a team ...

DTCC

Lead Application Support Engineer

Coppell, TX · On-site

Minimum of 6+ years of experience in Application Support, Production Support, Site Reliability ... Queue Manager administration * Channel troubleshooting * Message flow analysis * Experience with ...

DTCC

Lead Application Support Engineer

Coppell, TX · On-site

The Application Support Engineering role specializes in maintaining and providing technical support ... cash management, payment processing, and accounting. * Strong verbal and written communication ...

DTCC

Lead Application Support Engineer

Coppell, TX · On-site

The Application Support Engineering role specializes in maintaining and providing technical support ... cash management, payment processing, and accounting. * Strong verbal and written communication ...

HedgeServ

Sr. Application Support Engineer

Dallas, TX · Hybrid

Incident manager during critical production events, ensuring timely communication, documentation ... Support application running in an AWS cloud environment. * Monitor, troubleshoot, and resolve ...

HedgeServ

Sr. Application Support Engineer

Dallas, TX · On-site

Incident manager during critical production events, ensuring timely communication, documentation ... Support application running in an AWS cloud environment. * Monitor, troubleshoot, and resolve ...

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Showing results 21-40

All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Dallas, TX

Application Support Manager information

See Dallas, TX salary details

$60.3K

$105.9K

$163.7K

How much do application support manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for application support manager in Dallas, TX is $105,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,100.00 and $125,600.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in Dallas, TX?

The most popular types of Application Support jobs in Dallas, TX are:

What job categories do people searching Application Support Manager jobs in Dallas, TX look for?

The top searched job categories for Application Support Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Application Support Manager jobs?

Cities near Dallas, TX with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 100% Contract. Highlights an 100% In-person job distribution, with an average salary of $105,862 per year, or $50.9 per hour.

Sr. Application Support Analyst

OneSource Virtual

Coppell, TX • On-site, Remote

Full-time

Posted 18 days ago

OneSource Virtual rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 492 rated business services

Job description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions - all in one place.
Job Description:
The Senior Application Support Analyst is a technical support professional responsible for ensuring optimal performance and reliability of OneSource Virtual's enterprise application platforms. This role requires strong technical expertise in application support methodologies, advanced troubleshooting capabilities, and proven ability to resolve complex technical issues. The Senior Analyst will handle job monitoring, incident triage, ad-hoc analysis, and customer ticket resolution while coordinating with development and product teams. This position combines deep technical expertise with exceptional customer service to ensure platform reliability and customer satisfaction.
Essential Functions/Duties/Responsibilities
  • Set accurate time estimates for support activities and projects assigned within area of expertise and adjacent knowledge areas.
  • Maintain accountability for work product, ensuring all support deliverables meet quality standards and customer satisfaction requirements.
  • Perform comprehensive job monitoring and system health surveillance for application platforms, proactively identifying performance issues and potential service disruptions.
  • Execute incident triage, escalation, and resolution processes while maintaining effective customer communication and expectation management.
  • Conduct ad-hoc analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify root causes and prevent recurrence.
  • Collaborate proactively with development and product teams on upcoming releases, participating in knowledge transfer processes, creating support documentation for new functionality, and ensuring readiness before feature deployment to minimize post-release customer impact.
  • Resolve customer ticket support operations including investigation, troubleshooting, resolution, and customer communication to ensure timely and satisfactory problem resolution.
  • Leverage AI tools and automation to enhance support efficiency, automate routine tasks, and improve incident detection and resolution capabilities.
  • Apply established standards and best practices consistently across all support activities, incident management, and customer interactions.
  • Provide innovation and process improvement recommendations to enhance support methodologies, reduce resolution times, and improve overall platform reliability.
  • Mentor associate and staff level teammates on technical troubleshooting, problem-solving approaches, and platform expertise.
  • Fill information gaps independently to accomplish tasks and work past delivery obstacles to achieve goals.
  • Demonstrate ability to succeed under pressure during high-priority incidents and platform outages.

Competencies
  • Strong technical understanding of enterprise application platforms including system architecture, database operations, integration points, and common failure modes.
  • Excellent troubleshooting and analytical skills with ability to conduct complex technical investigations, root cause analysis, and apply simple solutions to complex problems.
  • Strong customer service orientation with understanding of how support operations impact customer satisfaction and business relationships.
  • Incident management expertise including structured support processes, service level agreements, escalation handling, and prioritization.
  • Proficiency with monitoring and alerting tools including application performance monitoring, log analysis, and automated incident detection systems.
  • Release collaboration expertise with ability to translate technical specifications into support procedures and build proactive support capabilities for new functionality.
  • Ability to understand and explain highly complex technical concepts and mentor team members on technical skills and troubleshooting approaches.
  • Strong ability to suggest innovative ways to improve processes, manage multiple support initiatives, and work effectively with other groups and third-parties.

Supervisory Responsibility
This role does not have supervisory responsibilities.
Qualifications and Experience
  • Bachelor's degree in Computer Science, Information Technology, or related technical field, or 7+ years equivalent experience.
  • 5+ years of technical support experience with focus on enterprise applications.
  • 3+ years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket resolution.
  • Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and performance troubleshooting.
  • Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification.
  • Experience in Agile software development environments.

Preferred Skills
  • Experience with application performance monitoring tools
  • Scripting and automation skills in PowerShell, SQL, or similar languages for troubleshooting and process efficiency.
  • Experience with AI tools for support enhancement including automated ticket routing, intelligent alerting, and predictive maintenance capabilities.
  • Cloud platform experience with AWS, Azure, or similar environments including monitoring and troubleshooting cloud-based applications.
  • Experience with ticketing systems and knowledge management platforms for efficient case management and information sharing.
  • Salesforce experience/certification.

#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

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