Application Support Manager Jobs in Burlington, VT

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Senior IT Project Manager (Enterprise Applications) is responsible for leading the delivery, optimization, and support of enterprise business applications and integration platforms that enable critical business processes across the organization. This role serves as the bridge between business stakeholders, IT teams, vendors, and delivery partners to ensure successful implementation, enhancement, and operation of ERP, CRM, integration, EDI, and other enterprise platforms.

The ideal candidate combines technical expertise, program leadership, stakeholder management, and process improvement experience to drive scalable and reliable enterprise solutions.

A Typical Day

Delivery Leadership

• Lead end-to-end delivery of enterprise application initiatives, including ERP, CRM, integration, supply chain, procurement, and customer-facing platforms.
• Manage project scope, timelines, budgets, risks, and resource allocation.
• Establish delivery governance, project standards, and release management processes.
• Coordinate cross-functional teams including business analysts, developers, architects, and external partners.

Enterprise Applications Management

• Own application lifecycle management for critical enterprise systems.
• Drive system enhancements, upgrades, integrations, and continuous improvement initiatives.
• Ensure application performance, availability, security, and compliance requirements are met.
• Develop and maintain application roadmaps aligned with business objectives.

Integration & Data Enablement

• Oversee enterprise integration solutions including APIs, EDI, middleware, and cloud integration platforms.
• Collaborate with architects to define scalable integration strategies and standards.
• Ensure reliable data exchange between internal and external systems.
• Support modernization initiatives leveraging SAP Integration Suite, APIs, cloud services, and automation technologies.

Stakeholder Engagement

• Partner with business leaders to understand strategic priorities and translate them into technology solutions.
• Facilitate prioritization of application enhancements and project portfolios.
• Communicate project status, risks, and outcomes to executive leadership.
• Manage vendor relationships, contracts, and service-level agreements.

Operational Excellence

• Establish KPIs and service metrics for enterprise application delivery and support.
• Drive process standardization, automation, and operational efficiency initiatives.
• Ensure adherence to IT governance, security, and compliance frameworks.
• Lead incident management and problem resolution for critical business applications.

Team Leadership

• Mentor and develop application delivery, business analysis, and support teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support resource planning and capability development initiatives.

To Land This Opportunity

• You have 8+ years of experience supporting and delivering enterprise applications.
• You have 5+ years of experience leading cross-functional projects or application delivery teams.
• You can speak about your experience with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or similar.
• You demonstrate a strong understanding of enterprise integration technologies, APIs, EDI, and middleware platforms.
• You exhibit experience managing vendors, system integrators, and third-party technology partners.
• You have excellent communication, stakeholder management, and leadership skills.
• You possess a bachelor’s degree in Information Technology, Computer Science, Business, or related field.

About Your Future Team

We are about working hard and playing hard. We are about having each others back, taking on responsibility and making things better for all. We are gritty, roll back your sleeves and get the job done with an inclusive, positive can-do attitude. We enjoy our social events, celebrating with food (of course) and celebrating our team members’ life’s milestones and events.

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $120,748.62 to $162,954.74 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.