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Application Support Manager Jobs in West Virginia

Experian

Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a highperforming Service Desk team delivering technical support for Experian's external clients ...

West Virginia University Health System

Develop and maintains reorder management systems (to include the application of par levels and min ... Supports current industry software by recommending, installing, configuring, upgrading ...

The Talent Mine

IT Systems Team Lead

Apple Grove, WV · On-site

You will lead the Infrastructure Team and Application Support Analyst Team - working closely with the IT Manager and local division leadership to meet the IT infrastructure and application needs of ...

The Talent Mine

IT Systems Team Lead

Apple Grove, WV

You will lead the Infrastructure Team and Application Support Analyst Team - working closely with the IT Manager and local division leadership to meet the IT infrastructure and application needs of ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in West Virginia

Application Support Manager information

See West Virginia salary details

$47.2K

$82.8K

$128.1K

How much do application support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for application support manager in West Virginia is $82,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $98,300.00 per year, depending on experience, location, and employer.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.
More about Application Support Manager jobs

What are the most commonly searched types of Application Support jobs in West Virginia?

The most popular types of Application Support jobs in West Virginia are:

What job categories do people searching Application Support Manager jobs in West Virginia look for?

The top searched job categories for Application Support Manager jobs in West Virginia are:

What cities in West Virginia are hiring for Application Support Manager jobs?

Cities in West Virginia with the most Application Support Manager job openings:

Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in West Virginia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,847 per year, or $39.8 per hour.

Manager, Application IT Support

Experian

Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Experian Consumer Services (ECS) is a market leader transforming consumer data into products people use every day. For more than a decade, we've continued to disrupt our space through innovation, scale, and a focus on improving lives. If you're excited by solving complex problems with data and technology, ECS is where the next big thing happens.

Reporting to the Director of Production Support, the Manager, Application IT Support, will lead a highperforming Service Desk team delivering technical support for Experian's external clients, including midtolarge financial institutions. This is a handson leadership role bridging engineering, operations, and customers to ensure reliable service, fast issue resolution, and continuous improvement. This is a remote or hybrid role, based on your proximity to an Experian US office location.

What you will do:

  • Lead Level 1-3 Service Desk analysts and engineers, aligning performance with team and career goals
  • Manage daily support operations, escalations, and SLAs for external client support
  • Improve service management, processes, automation, and firstcall resolution
  • Partner with Engineering, Incident, Problem, and Change Management to resolve complex production issues
  • Oversee reporting, documentation, and client communications with ServiceNow
  • Provide handson technical leadership across tools and systems (e.g., Splunk, Datadog, MuleSoft, and SQL)
Qualifications
  • 5+ years of experience in IT support, or EndUser Computing roles.
  • 2+ years of leadership experience managing a technical support team.
  • Knowledge of ITIL principles and ITSM frameworks.
  • Experience with enterprise case management applications including Service Now and Salesforce, and analytics tools within these applications and other tools such as Tableau.
  • Previous experience leading teams in a fastpaced, customercentric environment.
  • Background working with KPIs, SLAs, CSAT, and operational metrics.
  • Experience implementing automation or selfservice technologies.
  • Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting
  • Knowledge of Splunk, Data Dog, MuleSoft and Salesforce
  • Knowledge of how to use AI
Additional Information

Benefits/Perks:

  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid or in-office
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

Our uniqueness is that we celebrate yours. Experian's culture is people-first, inclusive, and purpose-driven. It is multi-award winning. In 2025, it was recognized as one of the World's Best Workplaces (Fortune Global Top 25). Additionally, it has been named a Great Place To Work in 26 countries. Check out Experian Life on social or explore our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.

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