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Application Support Manager Jobs in Hawaii (NOW HIRING)

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Part Time Studio Coordinator Kapolei

Kapolei, HI

$13 - $17.25/hr

... - HRIS Application; support training and usage for teaching and SET team - Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager Teaching Schedule ...

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Part Time Studio Coordinator Kapolei

Kapolei, HI · On-site

$13 - $17.25/hr

... - HRIS Application; support training and usage for teaching and SET team - Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager Teaching Schedule ...

HMSA

Senior System Analyst

Honolulu, HI · On-site

Manages the maintenance and support of assigned application system(s). May participate in development, maintenance and support activities. * Manages, leads, and/or participates in the project ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Hawaii

Application Support Manager information

See Hawaii salary details

$63.4K

$111.2K

$171.9K

How much do application support manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for application support manager in Hawaii is $111,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,300.00 and $131,900.00 per year, depending on experience, location, and employer.

How does an application support manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What skills do application support managers need?

Application support managers need strong technical skills in software systems, troubleshooting, and understanding of databases and networks. They should have excellent communication, problem-solving abilities, and experience with support tools like ticketing systems. Leadership and the ability to coordinate between technical teams and end-users are also essential.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an application support manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an application support manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What is the career path for application support manager?

The career path for an application support manager typically starts with roles such as support analyst or technician, progressing to senior support or team lead positions. With experience, they can advance to roles like IT manager, systems manager, or IT director, often gaining certifications in IT service management or specific application platforms along the way.

What does an application support manager do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Hawaii? The most popular types of Application Support jobs in Hawaii are:
What cities in Hawaii are hiring for Application Support Manager jobs? Cities in Hawaii with the most Application Support Manager job openings:
Application Support Manager jobs near you
Infographic showing various Application Support Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $111,184 per year, or $53.5 per hour.

System Analyst

Hawaii Medical Service Association

Honolulu, HI • Hybrid

Full-time

Re-posted 20 days ago

Job description

  1. Responsible for analysis, design, development, integration, maintenance and support of applications. Responsibilities include, but may not be limited to, the following:
    1. Leads and/or participates in the project planning process with clients, business analysts and team members.
    2. Assists in the development of work plan timelines. May manage workflows to meet sub-project timeframes.
    3. Identifies system requirements.
    4. Complies with architecture processes, principles, policies and standards.
    5. Assists in buy vs. build recommendations. Provides input into evaluation of system options, risk, cost versus benefits, and impacts on business processes and goals.
    6. May evaluate and provide recommendations for application packages.
    7. Designs moderately complex solutions.
    8. May develop technical specifications for applications. Makes recommendations for the development of new code or reuse of existing code.
    9. May identify best sources of data and works with data architects to ensure feasibility with corporate data sources, when needed.
    10. May extract data from multiple sources. May design and implement complex data transformations. May load transformed data into information management system. May adjust ETL processes to maximize efficiency of business user queries.
    11. Utilizes middleware tools for designing and developing solutions when required.
    12. May develop or modify application components using disciplined software development processes.
    13. Complies with quality standards and procedures. Participates in software inspections and quality reviews.
    14. May conduct unit testing to ensure application meets specifications. Implements integration test plans.
    15. Documents new or modified components, testing activities/results and other areas such as application-wide error handling and backup/recovery procedures.
    16. Provides ongoing maintenance of applications.
    17. Analyzes existing applications to identify and document opportunities for improvements.
    18. May make integrated components production ready by moving them to libraries, completing forms, following procedures, completing version control documents, etc.
    19. Provides Tier II (application) support. May provide Tier III level support. Troubleshoots existing systems to identify errors or deficiencies and develops solutions.
    20. May provide technical coaching and mentoring to less experienced team members.
#LI-Hybrid
  1. Bachelor's degree in programming/systems or computer science, specialized training, certification, or equivalent work experience and three years of programming/systems analysis experience. May substitute higher a level degree in programming/systems or computer science, specialized training, certification and less work experience.
  2. Requires increased skill in multiple technologies and detailed knowledge of one segment of the business.
  3. Requires advanced programming techniques and application design. May require knowledge of distributed systems architecture, middleware or object oriented analysis and design.

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