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Application Support Manager Jobs in Hawaii (NOW HIRING)

Bank of Hawaii

Application Administrator IT

Honolulu, HI · On-site

$61K - $105K/yr

Under the guidance of the Manager, this position is responsible for production support of the ... Analyzes application data and develop system improvements. * Provides IT support for organization ...

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All JobsApplication Support JobsApplication Support Manager JobsApplication Support Manager Jobs in Hawaii

Application Support Manager information

See Hawaii salary details

$63.4K

$111.2K

$171.9K

How much do application support manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for application support manager in Hawaii is $111,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,300.00 and $131,900.00 per year, depending on experience, location, and employer.

How does an Application Support Manager typically collaborate with other IT teams to resolve complex technical issues?

An Application Support Manager often works closely with development, infrastructure, and QA teams to troubleshoot and resolve technical issues that affect business applications. This collaboration involves coordinating incident response, facilitating root cause analysis, and communicating updates between stakeholders. By leveraging cross-team expertise, the manager ensures timely problem resolution and continuous improvement of application reliability. Strong communication and organizational skills are essential for effectively managing these collaborative efforts.

What is the difference between Application Support Manager vs Application Support Specialist?

AspectApplication Support ManagerApplication Support Specialist
ResponsibilitiesOversees support teams, manages escalations, and ensures service qualityProvides technical support, troubleshoots issues, and assists users
Required SkillsLeadership, communication, technical knowledgeTechnical troubleshooting, customer service skills
CertificationsITIL, relevant technical certificationsITIL, basic technical certifications
Work EnvironmentManagement, team coordination, client interactionHelp desk, technical support, user interaction

The Application Support Manager focuses on leading support teams and managing service quality, while the Application Support Specialist handles direct technical support and troubleshooting. Both roles require technical knowledge and certifications like ITIL, but differ mainly in scope and responsibilities.

What are the key skills and qualifications needed to thrive as an Application Support Manager, and why are they important?

To thrive as an Application Support Manager, you need strong problem-solving abilities, in-depth knowledge of software applications, and a relevant degree in computer science or information technology. Familiarity with IT service management tools (such as ServiceNow or Jira), SQL databases, and certifications like ITIL are typically required. Excellent communication, leadership, and customer service skills help you effectively manage teams and resolve user issues. These skills ensure efficient application support operations, high user satisfaction, and seamless business continuity.

What does an Application Support Manager do?

An Application Support Manager oversees the support and maintenance of software applications within an organization. They lead a team responsible for resolving technical issues, ensuring optimal application performance, and implementing updates or enhancements. Their role also involves collaborating with other IT teams, managing service requests, and maintaining documentation. By ensuring applications run smoothly, they help minimize downtime and improve user satisfaction.

What Does an Application Support Manager Do?

Application support managers determine problems that users have with an application, then design and develop solutions to those issues. In this role, you may review the reports of bugs or problems, create a plan to address those issues, and train staff on how to implement the plan. Many application support managers also participate in the hiring process to find staff who are capable of isolating and resolving technical problems. Some companies may also expect them to provide input to administrative managers on hardware and software purchasing decisions. Application support managers usually have several years of experience in solving complex technical problems.

More about Application Support Manager jobs
What are the most commonly searched types of Application Support jobs in Hawaii? The most popular types of Application Support jobs in Hawaii are:
What job categories do people searching Application Support Manager jobs in Hawaii look for? The top searched job categories for Application Support Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Application Support Manager jobs? Cities in Hawaii with the most Application Support Manager job openings:
Application Support Manager jobs near you
Application Support Technician II

Application Support Technician II

Outrigger Hotels and Resorts

Honolulu, HI • On-site

$75K - $82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends.
Job Responsibilities
The Application Support Technician II role is to support the organization's repository of operational software applications through best practices and management application vendors. The Application Support Technician II is also responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. This individual will apply proven communication and problem-solving skills to guide and assist the user group on issues related to the mission-critical information and software systems.
This position is on-site and participates in an on-call rotation for after hours and weekend support.
Minimum Requirements
Bachelor's degree or 3-4 years of a combination of industry education, training or experience preferred. Experience with Hospitality systems highly preferred. Proficient in Microsoft Office Suite, including advanced skills in Word, Excel, PowerPoint, and Outlook.
Come Work Here!
While base pay starts at $75,000- $82,500, there is potential for a higher salary based on factors such as applicant skill, experience, education.
Health Insurance (Dental, Medical, Prescription, Vision)
Paid Holidays, Sick, Vacation and Medical Leave
Retirement Plan (401K)
Recognition and Award Programs
Employee Assistance Program
Discounted Hotel Rates
And many opportunities for growth through our training and development programs!
*please note that benefits may vary depending on position or property

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